Stockton, CA 95210
Jeannette has over 10 years’ experience in administrative support roles. She is eager to get back into a role that would utilize her administrative support skills. Alpha-numeric data entry score: 7,235 KSPH, Microsoft Excel 2013 Score: 83%
Compliance with HIPAA and OSHA
Typing Proficiency: 48 WPM
Insurance Billing and Coding
Software, MSWord, Chart Logic
Call Screening & Directing
Multi-line Telephone Systems
Customer Account Billing
Medical Manager Software
Patient Scheduling & Telephone Technique
Checking in Patient at the Counter
Verifying Patient Insurance
Amazon June to Present
Warehouse sorter responsibilities include handling merchandise lifting, moving, counting, and placing items in a tote to be made for delivery to the customer.
Volt Temp Agency-Iron Mountain March 2019 to May 2019
Responsibilities included entering data in a database and maintain accurate records of valuable company information.
Kelly Temp Agency-The wine group January 2019 to February 2019
Responsibilities included entering data in a data for customers wine orders and maintaining accurate records of valuable company information.
Aerotek Temp Agency-Blue Shield May 2017 to November 2018
Providing customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments. Responsible for monitoring and maintaining assigned accounts- Customer calls, account adjustments, and small balance write off.
Accountable for reducing delinquency and duties necessary to support the Accounts Receivable Department. Must communicate & follow up effectively with the provider or member.
Aerotek Temp Agency- Blue Shield October 2016 to March 2017
Benefits and Eligibility
Taking calls from members with issues with their benefits and eligibility. Providing accurate benefits for the members. Also providing the members with their benefits for the pharmacy. Updating member’s information if needed in Facets.
J & L Staffing – Housing Authority May 2016 to September 2016
Working under limited supervision following all policy and guidelines of the supervisor. Typing and mailing all letters to applicants, preparing briefing packets for all scheduled applicants, retrieving files to be reviewed by the supervisor, viewing all mail that comes in, and taking and calling applicants to solve complicated issues.
Aerotek Temp Agency-Blue Shield July 2015 to January 2016
Prepare source data for computer entry by compiling and sorting information. Input the Provider information from checks that are sent to the company. Calculate and deposit the checks sent for refunds on claims. Place numbers on the checks and send to another department to process. Verifies entered customer and account data by reviewing, correcting, deleting, or reentering data. Secures information by completing data base backups.
In Home Health September 2014 to February 2015
Monitors patient condition by observing physical and mental condition, intake and output, and exercise, supports patients by providing housekeeping and laundry services; shopping for food and other household requirements; preparing and serving meals and snacks; running errands.
Manteca Medical Group
Medical Receptionist January 2011 to January 2014
Registered Patients, greeted patients as they walked in, prepared encounters for upcoming day, scanned finical documents, verified patient insurances, enclosed patient bills in envelopes, handled cash for patient co-pays, opened and closed the office, assembled patient charts, stocked paper, made copies of patients paperwork, and stamped outgoing mail.
Teletech December 2001 to March 2010
Office Administrative Assistant
Customer insurance billing assigned to all projects, performed proper phone etiquette in order to manage insurance needs, assisted customers with policy information, processed daily transactions, distributed mail, provided prompt courteous responses to customers, handled complex issues with customer, managed multiple files daily, responsible for computer input on all software programs.
Heald College – Stockton, CA
Associate of Arts Degree October 2014
Brenkwitz High School – Hayward, CA June 1989
Graduated with Diploma