NICHOLE HURST

**** ********** **.

Monroe, Georgia 30655

ac9mrb@r.postjobfree.com

801-***-****

WORK EXPERIENCE

Staples

Jacksonville, Florida

Customer Service Representative

**/**** ** **/2018

Directed calls to appropriate individuals and departments. Provided elevated customer experience to generate a loyal clientele. Developed reputation as an efficient service provider with high levels of accuracy. Asked open-ended questions to assess customer needs. Computed price of merchandise and maintained detailed product and sales records. Researched and corrected issues with accounting records and service responses. Answered customer questions regarding merchandise and pricing. Supported customers and fielded questions regarding merchandising and pricing. Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly. Handled acceptance of delivered packages, checking and ensuring proper product type and amounts during unloading of merchandise. Answered customer questions and offered details about products and services while efficiently processing orders and managing account details.

Worldmark By Wyndham

Las Vegas, NV

Customer Service Representative

05/2005 to 02/2015

Answered product questions with up-to-date knowledge of sales and store promotions. Set up and explained new membership contracts. Developed reputation as an efficient service provider with high levels of accuracy. Asked open-ended questions to assess customer needs. Directed calls to appropriate individuals and departments. Demonstrated dedication to continuously improving sales abilities and product knowledge. Answered customer questions and offered details about products and services while efficiently processing orders and managing account details. Worked closely with sales representatives on inventory control and ordering. Communicated all store initiatives and promotions to customers to generate return business.

Homemaker

Las Vegas, Nevada

02/201*-**-****

I had taken the time to care for my children while homeschooling them. During this time, I had sharpened my communication skill as well as my typing skills.

Telnet

Monroe, Ga

05/2018-05/2019

Answered product questions regarding computer software and hardware with up-to-date knowledge of sales and store promotions. Set up and explained new membership contracts. Developed reputation as an efficient service provider with high levels of accuracy. Asked open-ended questions to assess customer needs. Directed calls to appropriate individuals and departments. Demonstrated dedication to continuously improving sales abilities and product knowledge. Answered customer questions and offered details about products and services while efficiently processing orders and managing account details. Worked closely with sales representatives on inventory control and ordering. Communicated all store initiatives and promotions to customers to generate return business.

Education High School Diploma:

2003 Whiteville High School - Whiteville, NC

REFERENCES

Shanekia Ross

Hair Stylist

602-***-****

Professional

Princess Hall

Student/CSR

(602****-****

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