Ram Mohan

**** ***** ******

Glen Oaks, New York 11004

Home: 718-***-**** Cell: 516-***-****

ac9mr7@r.postjobfree.com

OBJECTIVE:

I am seeking a position that will allow me to apply and enhance my skills of becoming a network administrator. I want to gain a lot of experience that will allow me to take full advantage of my degree in computer networking. In addition, I am eager to contribute my creativity and hard work towards the success of your business and to the growth of this fast developing field.

KNOWLEDGE:

Running Windows Server 2003 and Windows Server 2008 – creating domain controllers, resetting passwords on user accounts, creating trusts between parent and child domain controllers, creating Group Policy Objects, local, roaming and mandatory profiles for user accounts. Setting up Virtual Private Networks. Joining workstations on domain controllers.

Setting up Apple Operating system version 10.4 operating systems

Repairing all desktops, laptops and printers

Running Microsoft Office Suite 2010.

Creating web pages typing HTML and PHP coding

Configuring IPads and IPhones

Identifying hardware and software issues

Good communications skills.

Comfortable working on a high stress environment

EDUCATION AND CERTIFICATIONS:

Bachelor’s degree in Computer Networking and Computer Technology 05/2007

Briarcliffe College, Bethpage, New York

New Horizons Computer Learning Center, Commack, New York

CompTIA A + Certified IT Technician 10/2007

IT Solutions Xchange, New York, New York

CompTIA Network + Certified Professional 07/2008

Netcom Information Technology, New York, New York

Hands on training working on Windows Server 2003 operating system

Creating Domain Controllers and Child Domain Controller

Running Active Directory

Creating, resetting and unlocking user accounts and passwords

Creating Group Policy Objects

Creating local, roaming and mandatory profiles

Creating security and distribution groups

Assigning network drives

Microsoft Certified Professional (MCP ID: 6537722) 10/2008

Microsoft Certified Systems Administrator on Windows Server 2003 02/2009

CompTIA Security + Certified Professional 07/2009

Microsoft Certified Systems Engineer on Windows Server 2003 11/2012

Microsoft Certified Technology Specialist: Windows Server 2008 Active Directory, Configuration 10/2014

Microsoft Certified Technology Specialist: Windows Server 2008 Network Infrastructure, Configuration 9/2015

Microsoft Certified Technology Associate: Windows Server 2008 9/2015

EXPEREINCE:

LSG Sky Chefs, Jamaica, New York 10/2012-Present

Senior Information Service Coordinator

Running CBASE – entering data on number of passengers for American Airlines for first, business and coach classes for next day flights. Separating diagrams and giving out to food, beverage, and utensils department.

Proficient with Microsoft Word, Excel, PowerPoint and Outlook 2010

Using Scout ticketing systems with hardware and software related issues and ordering and DE installing all desktops, laptops, printers, blackberry phones and desk phones.

Troubleshooting Internet and Network connections

Helping users with configuring Microsoft Outlook

Creating signatures for each user’s account when sending e-mails

Backing up pst files when users are given new computers

Backing up Microsoft Outlook when upgrading to newer version

Setting up automatic away messages for each users’ account on Outlook when users are unavailable at work

Wordwide Tech Services, Tewksbury, Massachusetts 10/2011-09/2012, 11/2013-04/2014

Hardware Field Technician

Traveling to clients’ location repairing Dell, Lenovo and Sony desktops, laptops, POS systems for Toys “R” Us stores and printers (mostly Dell Printers)

Closing tickets after completing service for each client through company’s tech portal through PDA work phones.

Providing customer services for clients

Calling Dell, Lenovo and Sony Technical Support whenever there are hardware or software issues onsite

Dell Certified Systems Expert (DCSE ID: 565028)

Lenovo Certified Technician (Tech ID: 10725)

Sony Certified Technician

Replacing all hardware components – motherboards, memory chips, hard drives, CPUs, LCD screens, palm rests, heat sinks, video cards, wireless network cards, etc.

Unisys Technical Service, New York, New York (Contract) 11/2009-02/2011

Sapphire Technologies (Staffing Agency), Woburn, Massachusetts

Hardware Field Technician

Traveling to clients’ locations repairing Dell and Alienware desktops and laptops.

Calling Unisys Call Center to close tickets after completing service for each client.

Calling Dell Technical Support onsite after replacing hardware components are not successful

Providing customer service for clients

Dell Certified Systems Expert (DCSE ID: 565028)

Replacing all hardware components – motherboards, memory chips, hard drives, CPUs, LCD screens, palm rests, heat sinks, video cards, wireless network cards, etc.

Staff IT Inc. New York, New York (Contract) 08/2009

SUNY Old Westbury College, Old Westbury, New York

Helpdesk Support/Consultant

Providing service for all students and faculty members with desktop, laptops and printers.

Resetting password for student logon accounts on the network.

Software updates

Symantec Ghosting and Imaging

Troubleshooting TCP/IP

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