Phelps Francis Amora

+639********* ac9mpg@r.postjobfree.com PHP 30,000 Cebu City,

Central Visayas

Experience

March 1,2018-

current

Area Operations Manager & Business Relations Partnership Manager/ Business Consultant

Lucky U Gaming Center Inc. /Instawin/Pagcor

• Walk around gaming area in establishment and monitor players and gaming dealers to ensure no cheating is occurring.

• Compile summary sheets detailing wager amounts and payoffs.

• Establish possible on house odds, extension of credit, and types of games offered.

• Comp rooms, food and beverages and other rewards and discounts for players.

• Remove players that are cheating or acting inappropriately.

• Work with gaming dealers to ensure house rules are followed.

• Extend credit to players.

• Prepare work schedules and mete out game table assignments.

• Take attendance.

• Hire, terminate, and train casino workers.

• Review operational expenses, budget estimates, betting accounts, and collection reports for accuracy.

• Match recorded winnings to payout amounts.

• Establish banks and table limits for games.

• Address customer complaints.

• Ensure money and chips supplied to tables are plentiful and uninterrupted.

• Record, collect, and pay off bets.

• Assist high-profile customers.

• Coordinate security and alert them to issues.

• Track cash flow of the entire casino.

January 17 2017

February 9 2018

Sales and Marketing Head / Business Consultant

Sonnet’s Group of Company

Sonnet’s Catering Services Inc.

Industry Food Industry

Specializatio

n

Marketing/Business Development

Role Management

Position

Level

Head / Consultancy

Monthly

Salary

30,000

The sales and marketing manager is responsible for managing all sales and marketing activities for the organization. Duties of the Sales and Marketing Manager

• Day to day management of the sales team ensuring they are on track for achieving KPI’s.

• Setting sales and marketing KPI’s to manage activity within the team.

• Working with sales executives on approaches to building business.

• Training the sales team on sales techniques and giving advice.

• Ensuring the sales team update the CRM effectively with all appropriate data.

• Performance managing under performing members of the sales team.

• Overseeing all marketing activity and ensuring it fits with the marketing strategy.

• Sending marketing emails to customers via the CRM.

• Managing the company’s social media accounts and posting relevant content.

• Arranging for the company to attend relevant industry events and conferences.

• Reporting on activities towards targets to the company directors.

• Researching potential target industries and customers.

• Attending meetings with customers alongside sales consultants.

• Putting together a content marketing strategy for the company.

• Making sure the company is Search Engine Optimized to maximize inbound sales opportunities.

• .

June 2016

- January

10 2017

Operations & Marketing Manager/ Business consultant for new concept restaurant(10g lounge)

Lakwatsa/Juan lakwatsero/URL Café

Ngkhai Corp. –Food dept.

Industry Food & Beverage / Catering / Restaurant

Specialization Marketing/Business Development

Role Management

Position Level Assistant Manager / Manager

Monthly Salary 25,000

Maintains Operations and Marketing staff by recruiting, selecting, orienting, and training employees; maintaining a safe and secure work environment; developing personal growth opportunities.

• Accomplishes staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; initiating, coordinating, and enforcing systems, policies, and procedures.

• Maintains customer response operations by establishing work schedules; assigning employees; providing back-up.

• Maintains quality service by establishing and enforcing standards; training representatives; monitoring calls; surveying customers; evaluating outcomes.

• Resolves customer problems by training operations service representatives; maintaining reference manuals and dialogue guides; providing information; answering questions.

• Maintains work process flows by coordinating information and requirements with related operational departments; participating with and providing resources to business improvement teams.

• Keeps management informed by preparing reports; making presentations; interpreting information; making recommendations.

• Maintains equipment by coordinating requirements with telecommunications and information services departments; examining state-of-the-art technology; recommending upgrades; controlling installations.

• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.

• Contributes to team effort by accomplishing related results as needed.

O c t . 2 0 1 5

- J u n e

2016

Marketing Officer

Solid ReadyMix Concrete Corp.

Industry Construction

Specialization ReadyMix

Role Marketing / Management

Position Level Assistant Manager / Manager

Monthly Salary 15000

Daily tasks and duties will depend on the company size, structure and industry sector but may include:

• monitoring and analysing market trends

• studying competitors' products and services

• exploring ways of improving existing products and services, and increasing profitability

• identifying target markets and developing strategies to communicate with them.

O c t 2 0

2 0 1 4 -

O c t

2 0 1 5

RESTAURANT GENERAL MANAGER

JOEY PEPPERONI INC.

Industry Food & Beverage / Catering / Restaurant

Specialization Food/Beverage/Restaurant Service

Role Management

Position Level Assistant Manager / Manager

Monthly Salary PHP 25,000

• Meets restaurant financial objectives by developing financing; establishing banking relationships; preparing strategic and annual forecasts and budgets; analyzing variances; initiating corrective actions; establishing and monitoring financial controls; developing and implementing strategies to increase average meal checks.

• Attracts patrons by developing and implementing marketing, advertising, public and community relations programs; evaluating program results; identifying and tracking changing demands.

• Controls purchases and inventory by meeting with account manager; negotiating prices and contracts; developing preferred supplier lists; reviewing and evaluating usage reports; analyzing variances; taking corrective actions.

• Maintains operations by preparing policies and standard operating procedures; implementing production, productivity, quality, and patron- service standards; determining and implementing system improvements.

• Maintains patron satisfaction by monitoring, evaluating, and auditing food, beverage, and service offerings; initiating improvements; building relationships with preferred patrons.

• Accomplishes restaurant and bar human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining management staff; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.

• Maintains safe, secure, and healthy facility environment by establishing, following, and enforcing sanitation standards and procedures; complying with health and legal regulations; maintaining security systems.

• Maintains professional and technical knowledge by tracking emerging trends in the restaurant industry; attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.

• Accomplishes company goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

jobs.lovetoknow.com

A p r i l

15

2012 -

O c t

2014

Restaurant Manager

Captain a's seafood grill

Industry Food & Beverage / Catering / Restaurant

Specialization Food/Beverage/Restaurant Service

Role Management

Position Level Assistant Manager / Manager

Monthly Salary PHP 15,000

Specific duties and the amount of customer/staff contact vary according to the size of employer: managers in larger organisations may be mostly office- based, whereas managers of smaller establishments often have frequent contact with both customers and employees.

Typical job responsibilities include:

• recruiting, training and supervising staff

• agreeing and managing budgets

• planning menus

• ensuring compliance with licensing, hygiene and health and safety legislation/guidelines

• promoting and marketing the business

• overseeing stock levels

• ordering supplies

• producing staff rotas

• handling customer enquiries and complaints

• taking reservations

• greeting and advising customers

• problem solving

• preparing and presenting staffing/sales reports

• keeping statistical and financial records

• assessing and improving profitability

• setting targets

• handling administration and paperwork

• liaising with customers, employees, suppliers, licensing authorities and sales representatives

• making improvements to the running of the business and developing the restaurant.

D e c 0 9

2 0 0 9 –

M a r 2 0

2012

Restaurant Marketing Coordinator/ Area Delivery Head (Cebu & Davao) Shakey's Pizza Restaurant

Industry Food & Beverage / Catering / Restaurant

Specialization Marketing/Business Development

Role Marketing Executive

Position Level Supervisor / 5 Years & Up Experienced Employee Monthly Salary PHP 15,000

Supports the marketing department of a specific region in the roll-out of company, region-wide and area-wide restaurant marketing programs. Assists in the development of systems and programs for local restaurant marketing so that the most effective support and training is provided to the restaurant. Gathers successful and innovative marketing program ideas and works with restaurant management on program set-up and rollout

• Execution of Marketing Initiatives: Marketing Advisors in coordinating market-wide or multi-restaurant event opportunities; ensures successful execution of marketing events and/or major market event sponsorships

• Restaurant Visits:Attends restaurant visits with Marketing Advisor to fully understand the Field Marketing relationship with Operations

• New Restaurant Openings (NRO’s):Collaborates in the development and implementation of NRO programs. Attends grand opening events and assists the Marketing Department as needed in grand opening execution

• Local Marketing Program Development:Assists in the development of local marketing programs to be rolled out to the field. This includes assisting in the developing program ideas, managing cross-department collaborations teams, developing rollout materials, and sharing best practices with the field

• Analysis, Reporting and Recommendation:Partners with Marketing Department to provide insight into market-wide and Restaurant-level marketing activity and sales trends following an event/sponsorship activity and overall restaurant performance and makes recommendations

• Supports Execution of Major Sponsorships:Works with Marketing Department to ensure complete execution and maximization of sponsorships

• Email Marketing:Coordinates market wide loyalty mailings. Maintains Raising Cane’s participation with the program by coordinating registration of new restaurant openings and reviews performance of market wide initiatives

• Follows Budget:Responsible for tracking and managing a pre-determined budget for all projects and above mentioned areas of focus. Present opportunities, in the form of a detailed project plan, when marketing opportunities arise that are outside of our budget specifications or exceed pre-determined budget with senior management

• General Duties:Assists with overall marketing department goal planning, strategy and strategic initiatives and calendar planning. Assists Marketing Advisor with invoicing, check requests, cost benefit analysis and additional administration work as needed

Education

2010 University of San Carlos

Bachelor's/College Degree in Food & Beverage Services Management Philippines Major Culinary and textile arts

EDUCATIONAL BACKGROUND

Primary- St. Dominic Learning Center, Lapu-Lapu City- 2000-2001 graduate

Secondary- University of San Carlos Boys High School-2005-2006 graduate

Tertiary- University of San Carlos -2009-2010 – Bachelor of Culinary and Textile Arts -graduate

Skills

Advanced Marketing Plan, Marketing Research

Intermediate Marketing Management

Languages

Proficiency level: 0 - Poor, 10 - Excellent

Language Spoken Written

Filipino 9 10

English 9 8

Additional Info

Expected Salary PHP 30,000

Preferred Work

Location

Central Visayas

About Me

Gender Male, Married

Age 28, December 3, 1989

Address Urgello St. Cebu City, 6000, Cebu City, Central Visayas, Philippines Nationality Philippines

Contact this candidate