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Customer Service Care

Location:
Kampala District, Kampala District, Uganda
Posted:
June 17, 2019

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Resume:

CURRICULUM VITAE

KALULE FLORENCE

BBA –FINANCE (MUBS), EACCFFPC (URA)

ac9mlx@r.postjobfree.com, +256*********, +256********* Page 1 of 3

1. PROFILE

Intelligent, well presented and flexible with solid qualifications and a comprehensive skill set underpinned by work experience in Finance and Administration. Strong team player who uses high standard of communicative ability to establish positive interpersonal relationships, quick and willing to assimilate and apply new work procedures. OBJECTIVE

Seeking an opportunity to learn and use my transferable skills in your reputed organization while being resourceful, flexible and innovative and devote my services for the progress of the organization.

2. QUALIFICATIONS

I am currently working as an Accounts Assistant with Spedag Interfreight Uganda Limited, holding a degree in Business Administration with a major in Finance from Makerere University. Communication: I have proven ability to write in clear and concise manner and to communicate effectively orally, ability to prepare reports, formulate positions on issues, demonstrate openness in sharing information and keeping people informed, I also tailor language, tone, style, and format to match audience and exhibit interest in having a two way communication. Planning and organizing; I have the ability to establish priorities and to plan, coordinate and monitor own work plan and those under my supervision. Teamwork; I have demonstrated interpersonal skills and the ability to work in a multi-cultural, multi ethnic, environment with sensitivity and respect to diversity. I have interacted with face to face Clients in a Retail sales business and Logistics business and this has enabled me to acquaint myself with different personalities which are equally important in a business setting. Technological Competencies: I have Solid Computer Skills, (Ms Excel, Ms Word and Ms Access), Email and Internet, and knowledge of Accounting Software. 2. EDUCATION BACKGROUND

CURRICULUM VITAE

KALULE FLORENCE

BBA –FINANCE (MUBS), EACCFFPC (URA)

ac9mlx@r.postjobfree.com, +256*********, +256********* Page 2 of 3

2012-2013: The East African Customs Freight Forwarding Practicing Certificate Course

(URA)

2007-2010: Bachelors degree in Business Administration-Finance Option (MUBS). 2007: Strategic procurement and Logistics Management (MUK) 2005-2006: Uganda Advanced Certificate of Education (St. Mary’s Boarding Secondary School Kitende)

2001-2004: Uganda Certificate of Education (St. Mary’s Boarding Secondary school Kitende). 3. EMPLOYMENT RECORD

Period

Company

Position

2017 Apr-To date

2014 Feb- Feb 2017

Spedag Interfreight Uganda

Limited

Verma Company Limited

Accounts Assistant

Customer Relations

Supervisor.

2013-Jan 2014 Century Bottling Company Front desk officer. 4. KEY SKILLS AND COMPETENCIES ACQUIRED

Strong Customer care skills.

Cash handling and Bank Reconciliation.

Processing company receipts, sales invoices, and payments from customers and suppliers.

Training Customer care Executives.

Resolving customers’ complaints while identifying problems and taking appropriate corrective action.

5. WORK ACHIEVMENTS

Provided the highest level of prompt and friendly customer service while I was working as Customer Care Supervisor.

Kept the showroom area clean, well stocked, and organized.

I trained six Customer Service executives.

I followed appropriate procedures for cash handling.

I reduced customer waiting time by providing quick services. CURRICULUM VITAE

KALULE FLORENCE

BBA –FINANCE (MUBS), EACCFFPC (URA)

ac9mlx@r.postjobfree.com, +256*********, +256********* Page 3 of 3

7. LANGUAGES

Reading Writing Oral

English Excellent Excellent Excellent

Kiswahili Good Fair Fair

Luganda Good Good Good

9. REFERENCES

1. Ms. Enid Nakanjako

Head Cash and Bank

Spedag Interfreight Uganda Limited

Mobile: 077*-***-***

2. Mr. Benon Busagwa

Human Resource Manager

Verma Company Limited

Mobile: 075*-***-***

3. Ms. Robert Muwagula

Trade and Marketing Manager

Century Bottling Company

Mobile: 0772-637 -395



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