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IT technical support

Location:
Riyadh, Riyadh, Saudi Arabia
Posted:
June 17, 2019

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Resume:

ZAHID HUSSAIN

ac9mkz@r.postjobfree.com +91-900*******

+966-*********

Career Objective

To attain such a position in an organization where I would be allowed to share my experience and knowledge and also to get maximum knowledge and utilize it to the full for the benefit of the organization.

Summary:

Having 6.9 years of experience in Information Technology with emphasis on IT Support such as installation of the Windows Operating System & Windows server, Network support and Focus ERP. This period of experience includes the creation of test plan and test case of Interactive based applications. Also involved in configuration of MS Outlook, PC troubleshooting, LAN Network, Antivirus update, File Share backup, Active directory and Exchange Mail server. Also work on the Focus7 ERP as a Technical Support.

Work Experience:

1.Working as an IT Technical Support for “Dar Al Khiyoul Company” in Riyadh K.S.A, from July 2012 to till date.

2.Worked as an IT Support for Sahu Info system, from June 2011 to June 2012 in Muzaffarpur, Bihar, India.

Responsibilities:

Technical Support work in Focus7 ERP.

Working as Team Lead from past 6 .5 years and handling a team of more than 20 people which includes L1’s, L2’s.

Assembling and configuring a new PC, network printers and scanners.

Installing and configuring desktop OS and applications for clients.

Trouble shooting network problems for desktops.

Creating/Managing user accounts and groups.

Upgrading various OS, installing patches, and installing required applications, software such as MS Office.

Strong Communication, Presentation and Documentation skills

Good Analytical, Problem Solving and Leadership skills

Organized and conducted training programs

Dealing with virus issues like installing antivirus software and virus clean up.

Diagnosing and Troubleshooting PC hardware involving card level servicing of CPU

components.

Diagnosing and Troubleshooting display problems such as VGA cable problems, component level servicing of display monitors.

Troubleshooting and servicing of other peripherals such as keyboards, mouse.

Performing LAN setup involving, Cable Crimping, configuring and troubleshooting LAN

properties.

Technical Experience:

Strong LAN/WAN troubleshooting capabilities including those required to resolve virus and security issues.

Network Performance, Network Operations Security Management, Fault Tolerance, Monitoring / Surveillance

Provides problem solving support to networking issues in the environment and Continue to make modifications to the infrastructure to support new business requests.

Provides Network support, which includes; Installation, configuration Routers and Switches .

Configure Routing Protocol like RIP, IGRP, EIGRP, OSPF

Configure virtual LANs using VTP protocol and Inter VLAN Routing using Multi-layer Switch.

Configure ISDN and DDR connections to enable a backup to a permanent connection.

Knowledge of NAT and PAT to allow private network to access internet.

Experience on Backup and remote software like Ghost, PCAnywhere, LogMeIn etc.

Server Administration

Windows 2008 Server

Windows 2008 Architecture

Windows 2008 server & professional installation

Windows 2008 server & professional membership establishment

Windows 2008 Administration

Windows 2008 protocol services

Windows 2008 Client & Gateway service

Remote Access Service, Internet, Proxy Server configuring

Hardware Skills

System Assembling and Maintenance

All Software Installation

Field Trouble Shooting in Latest Trends in all devices in the Computer

TECHNICAL SKILLS

Languages

C, C++, C#, .Net, Core Java, Php

Web Technologies

ASP .Net, Ado.net, J2EE (Servlets, JSP, EJB, Swing), XML, JavaScript, HTML.

RDBMS

SQL Server

Operating Systems

Windows

ACADEMIC PROFILE

Completed M.C.A (Master of Computer Application) from L.N.M.C.B.M. Muzaffarpur India with 76% in 2011.

Completed B.C.A. (Bachelor of Computer Application) from L.N.M.C.B.M. Muzaffarpur India with 72% in 2008.

Personal Details:

Address:

Present Address : Dar Al Khiyoul Contracting Company

Exit- 14/15 East Ring Road, Near Al Rajhi Mosque

Opposite Othaim Mall.Riyadh

Permanent Address : C/o- Quazi Complex

AT PO- Ababakarpur

Via- Baghi Distt- Vaishali

Pin-844112, Bihar, India.

Father’s Name : Late Zakir Hussain

Date of Birth : 24tH August 1987

Marital Status : Married

Passport Number : M0114103

Date of Issue – 04/08/2014

Date of Expiry – 03/08/202

Place of Issue – Riyadh

Personal Traits

Desire and ability to take up responsibilities.

Desire to learn.

Flexibility towards changes.

Equally efficient in working independently as well as in team.

Date: (Zahid Hussain)



Contact this candidate