To attain such a position in an organization where I would be allowed to share my experience and knowledge and also to get maximum knowledge and utilize it to the full for the benefit of the organization.
Having 6.9 years of experience in Information Technology with emphasis on IT Support such as installation of the Windows Operating System & Windows server, Network support and Focus ERP. This period of experience includes the creation of test plan and test case of Interactive based applications. Also involved in configuration of MS Outlook, PC troubleshooting, LAN Network, Antivirus update, File Share backup, Active directory and Exchange Mail server. Also work on the Focus7 ERP as a Technical Support.
1.Working as an IT Technical Support for “Dar Al Khiyoul Company” in Riyadh K.S.A, from July 2012 to till date.
2.Worked as an IT Support for Sahu Info system, from June 2011 to June 2012 in Muzaffarpur, Bihar, India.
Technical Support work in Focus7 ERP.
Working as Team Lead from past 6 .5 years and handling a team of more than 20 people which includes L1’s, L2’s.
Assembling and configuring a new PC, network printers and scanners.
Installing and configuring desktop OS and applications for clients.
Trouble shooting network problems for desktops.
Creating/Managing user accounts and groups.
Upgrading various OS, installing patches, and installing required applications, software such as MS Office.
Strong Communication, Presentation and Documentation skills
Good Analytical, Problem Solving and Leadership skills
Organized and conducted training programs
Dealing with virus issues like installing antivirus software and virus clean up.
Diagnosing and Troubleshooting PC hardware involving card level servicing of CPU
Diagnosing and Troubleshooting display problems such as VGA cable problems, component level servicing of display monitors.
Troubleshooting and servicing of other peripherals such as keyboards, mouse.
Performing LAN setup involving, Cable Crimping, configuring and troubleshooting LAN
Strong LAN/WAN troubleshooting capabilities including those required to resolve virus and security issues.
Network Performance, Network Operations Security Management, Fault Tolerance, Monitoring / Surveillance
Provides problem solving support to networking issues in the environment and Continue to make modifications to the infrastructure to support new business requests.
Provides Network support, which includes; Installation, configuration Routers and Switches .
Configure Routing Protocol like RIP, IGRP, EIGRP, OSPF
Configure virtual LANs using VTP protocol and Inter VLAN Routing using Multi-layer Switch.
Configure ISDN and DDR connections to enable a backup to a permanent connection.
Knowledge of NAT and PAT to allow private network to access internet.
Experience on Backup and remote software like Ghost, PCAnywhere, LogMeIn etc.
Windows 2008 Server
Windows 2008 Architecture
Windows 2008 server & professional installation
Windows 2008 server & professional membership establishment
Windows 2008 Administration
Windows 2008 protocol services
Windows 2008 Client & Gateway service
Remote Access Service, Internet, Proxy Server configuring
System Assembling and Maintenance
All Software Installation
Field Trouble Shooting in Latest Trends in all devices in the Computer
C, C++, C#, .Net, Core Java, Php
Completed M.C.A (Master of Computer Application) from L.N.M.C.B.M. Muzaffarpur India with 76% in 2011.
Completed B.C.A. (Bachelor of Computer Application) from L.N.M.C.B.M. Muzaffarpur India with 72% in 2008.
Present Address : Dar Al Khiyoul Contracting Company
Exit- 14/15 East Ring Road, Near Al Rajhi Mosque
Opposite Othaim Mall.Riyadh
Permanent Address : C/o- Quazi Complex
AT PO- Ababakarpur
Via- Baghi Distt- Vaishali
Pin-844112, Bihar, India.
Father’s Name : Late Zakir Hussain
Date of Birth : 24tH August 1987
Marital Status : Married
Passport Number : M0114103
Date of Issue – 04/08/2014
Date of Expiry – 03/08/202
Place of Issue – Riyadh
Desire and ability to take up responsibilities.
Desire to learn.
Flexibility towards changes.
Equally efficient in working independently as well as in team.
Date: (Zahid Hussain)