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Customer Service Front Desk

Xenia, Ohio, United States
June 16, 2019

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Christy Mullins-Jones

*** ****** ******

Cedarville, OH 45314


Objective: Working in a stable environment using my skills I have acquired in an office setting in the last 28 years.


Franklin High School

Franklin, OH

Graduated 1991

Argosy University

Phoenix, AZ

Studied Psychology. Stopped to work on my career.

Work Experience

Wilberforce University

Wilberforce, Ohio

Data Entry Specialist/Office Manager/Tour Coordinator March 2018 – Present

Entering applications and transcripts into Banner. Responsible for all paperwork turned in my students for coming from schools and other institutions. Also, answering phones and taking care of tours and in charge of student workers. I can multitask well and I love the fast pace of the Admissions department. I would love the opportunity to move up in my position.

Office Team

Columbus, Ohio

Customer Service Representative December 2017 – February 2018

Currently entering orders into Oracle for a corrugated drain pipe company.

Greene Therapy Services, Kettering Health Network

Xenia, Ohio

Front Desk Registrar September 2016 – November 2017

Check in established patients, register new patients, schedule, scan all documents into patient’s charts, work off of referrals or doctor’s orders for scheduling new patients for evaluations, take payments, in charge of getting doctor’s signature for plans of care and progress notes including physical, occupational and speech therapy.

Assurant Group

Springfield, OH

Insurance and Customer Service Specialist 2013-2016

Duties include: Working for Wells Fargo through Assurant. Taking 30-40 calls a day from homeowners and/or insurance agents discussing insurance coverage on home. Making payments of premiums, discussing escrow, solving problems with coverage or payments that were not made on time. Talking to people in a professional tone and matter when homeowner/agent is upset about coverage on home.

Miami Valley Cardiologists

Dayton, OH

Front Desk Registrar 2010-2013

Traveled with 3 different doctors to satellite offices. Managed front desk operations, checked in patients, took co-pay, took care of insurance information, reached out to insurance companies for pre-authorization for testing, scheduled appointments and placed orders into hospital systems per doctor’s request. Roomed patients, helped doctors with clerical needs.

Personal Statement:

I am a single mom raising my 13 year old son on my own. My goal is to get a stable job with a future. I would love an opportunity to speak with you and discuss my history in 28 years of office work. I am a self starter and a team player. I have a very energetic personality and always have a smile on my face.

References upon request

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