Customer Service Representative

OBJECTIVE

Seeking a good career opportunity in a creative job within a good challenging, rewarding career where I can develop my interpersonal skills, apply my education and gain more experience and fully capitalized my previous experience.

EXPERIENCES

POSITION COMPANY COUNTRY FROM TO YEARS

Customer

Service

representative

Zara fashion Qatar July – 17 January_ 19 1.5

Call center

agent

Clinic Al-Salam

Medical Group

Qatar Jan – 15 May – 17 2.41

Customer

Service

Purabelle Canada May – 13 Jan – 15 2.00

Total Years of Experience 6.00

CUSTOMER SERVICE REPRESENTATIVE at Sara company, Doha- Qatar The company is a clothing company in Qatar

● Deal directly with customers by phone or face to face

● Make product and service suggestion to meet the customers specific needs

● Answer customers question and provide information to resolve any issues and clotain necessary information from customers to adequately follow up

● Collect and record customers feedback and information and share that with appropriate department and team members

● Respond promptly to costumers inquiries

● question about warranties or terms of seles

CALL CENTER AGENT CLINIC ASALAM MEDICAL GROUP, Doha -Qatar

● Answer incoming calls and respond to customer’s emails TARIQ ALOUATNI

M - +974-********

E - ***********@*****.***

● Management and resolve customer complaints

● Sell products and place customer orders in the computer system

● Identify and escalate issues to supervisors

● Provide product and service information to customers

● Research required information using available resources

● Research, identify, and resolve customer complaints using applicable software

● Process orders, forms, and application

● Route calls to appropriate resources

● Document all call information according to standard operating procedures

● Recognize, document, and alert the management team of trends in customer calls

● Follow up customer calls where necessary

● Upsell products and services

● Complete call logs and reports

● Other duties as assigned

CUSTOMER SERVICE at purabelle MONTREAL, Canada

● Greeting customer and showing them all products.

● Answer various questions and explain all models.

● Ordering managing and taking out stock

● Helping with promotion

● Making sur sales and target are met

● Inventory taking reconciling cash receipts and performing specific

● Displaying item

● Serving customer

● Dealing with customer queries or complaints and assisting customers accordingly EDUCATION

● Bachelor’s degree in economic sciences - Economy and enterprise management university of Jijel – Algeria. From 2010 till 2013

● University project - The Role of Human Resources Management in the Management Development and human development

● Algero American Train Center - Safety inspector – Safety supervisor in October 2010 SKILLS:

COMPUTER SKILLS

● Very good in using computer system

● Advanced proficiency levels with all Microsoft Office applications

● ICDLTM (International Computer Driving License)

LANGUAGE SKILLS

● Arabic language is mother tongue

● Very good command of both written and spoken French

● Good command of both written and spoken English

SPECIAL SKILLS

● Ability to maintain confidential information

● Good communication skill using analytical and logical abilities

● Flexible personality able to deal with different cultural background

● Good presentation skills, Strong communication skills and Ability to hit target

● Having a good competency (commitment, communicating effectively, information seeking, thinking analytically, working with team, taking initiatives) PERSONAL INFORMATION:

Date of Birth : 29-05-1990

Nationality : Algerian

Marital status : Single

Mobile : +974-********

Email : ***********@*****.***

Address : Doha- Qatar Driving Licens : Qatar & Algeria driving

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