Manager Associate

Jenny Day Riner Phone: 540-***-****

**** ** ****, **** ** Email: *.*********@*****.***

Woodstock, VA 22664

OBJECTIVE

Marketing expert with huge passion for marketing, media, advertising, and technology and eight years working experience in marketing and promotion, media and event planning, and multi platform sales marketing. Seeks an opportunity that will aid in career advancement.

EDUCATION:

August 2006-May 2010

Bachelor's Degree in Marketing and Public Relations: Dean's List Recipient for 3 years.

Shepherd University, Shepherdstown, WV.

SUMMARY OF SKILLS:

● Over a decade of outstanding customer service experience; proactive in going the extra mile.

● Proficiencient in written and oral communication skills for public speaking.

● Knowledge in consumer behavior and strategic marketing with emphasis on social media strategies .

● Detail oriented and proficient in meeting and exceeding deadlines.

● Experienced with programs such as: Adobe: Photoshop and Illustrator (CS4). Webex, GoToMeeting,

Microsoft Live Meeting and Microsoft Office: Word, PowerPoint, Outlook.

EXPERIENCE:

Manager Associate

Hertz Rental Car

November/2018 to present

● Serves customers by offering vehicle choices to accommodate their needs for leisure or business travel.

● Aids in the replacement of travel needs for insurance claims.

● Increases store profits by offering vehicle coverage plans to protect customers during rental.

Distributor Salon Consultant

CosmoProf/Beauty Systems Group, LLC

September/2014 to November/2018

● Served as salon consultant for multiple salons and spas within the states of VA and WV.

● Worked closely with salon owners and staff as salon consultant to design signage, contests and promotions to ensure

financial growth.

● Organized events to promote brands and gain new business for salon clientele.

Billing Disputes Expert

Citibank N.A./Hagerstown, MD

February/2013 to March/2014

● Multiple customer service awards and company-wide recognitions.

● Skilled in accurately opening and maintaining billing disputes according to Visa/Mastercard policy and regulations.

Licensed Cosmetologist/Inventory Manager

Serenity Day Spa/Martinsburg, WV.

September/2001 to August/2004

Marketing Director

June/2011 to November/2012

● Initiated promotion through coordinated events, product and service specials and social media marketing.

● Explored new demographics and incentives for promotion locally within the four state region.

● Promoted retail and spa services.

● Maintained inventory for spa through new product promotions, negotiations with vendors and

inventory count systems, and performed services for new and loyal clientele to satisfaction.

Inventory Manager/Part-time Receptionist/Licensed Cosmetologist

The Sleepy Creek Spa at The Woods Resort/Hedgesville, WV

August/2004 to August/2006

● Maintained inventory for spa through new product promotions, negotiations with vendors and

inventory count systems. Experienced with the Envision Salon Management software program.

● Booked and maintained appointments within a fast-paced environment.

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