Administrative Assistant
Resume:
Yvette Rosado
Staten Island, NY *0314
******@*******.***
Professional Summary
Administrative professional with over 20 years of related experience in various service-oriented environments. Throughout the years, I’ve been recognized for my strong management skills, ensuring optimal customer service and productivity. As a team player, I can provide support and guidance to colleagues at all levels.
Profile
Bilingual, fluent in English and Spanish
Possess extensive administrative, accounting, bookkeeping, and customer service skills
Service-oriented professional with exceptional multitasking abilities, communication, and interpersonal skills
Understanding of contractual language and formats
Effectively developed and implemented new policies and procedures to allow for efficient workflow
Education/Training
College of Staten Island -
Administrative Assistant Professional Course - Microsoft Office 2016 Certification
Reflective Engagement Workshop -
Learned skills on how to effectively listen, communicate and deliver messages
to colleagues and Union members
FMCS Training
Learned how to mediate situations and conflicts to resolve problems effectively
Competencies
Proficient Microsoft Word, Excel, Outlook, and PowerPoint, data entry knowledge of Access, Adobe Acrobat, Orion System, QuickBooks, SAP
Responsibilities
Sort and distribute regular and electronic mail
Draft, proofread, distribute memos, and correspondence with confidentiality
Edit and proofread Employer-Union contracts
Filing of FMCS forms and other Governmental agencies
Manage Director’s day-to-day calendar, schedule appointments, and meetings
Light travel arrangements and expense reports
Update and maintain database with contact information for members, employers, and other agencies
Answer phone calls and direct message to the correct department to ensure rapid response to members
Ordering and stocking of company supplies
Collaborate with Leadership and representatives weekly to improve customer service
Supervised four staff members overseeing the completion of tasks, and monitored, tracked, and reviewed performances
Typed chemical proposals, placed orders, followed through with invoices, and troubleshooting delivery issues
Handled accounts payable and receivable using QuickBooks
History
Administrative Assistant to the Collective Bargaining Director–UFCW Local 2013 Brooklyn, NY 2016-Current
Customer Service / Team Leader – Santec Chemicals, Linden, NJ 2010-2016
Bookkeeper /Secretary – Independent Kitchen & Bath, Staten Island, NY 2005-2010
Contact this candidate