Yvette Rosado

*** ***** **

Staten Island, NY *0314

ac9mhl@r.postjobfree.com

917-***-****

Professional Summary

Administrative professional with over 20 years of related experience in various service-oriented environments. Throughout the years, I’ve been recognized for my strong management skills, ensuring optimal customer service and productivity. As a team player, I can provide support and guidance to colleagues at all levels.

Profile

Bilingual, fluent in English and Spanish

Possess extensive administrative, accounting, bookkeeping, and customer service skills

Service-oriented professional with exceptional multitasking abilities, communication, and interpersonal skills

Understanding of contractual language and formats

Effectively developed and implemented new policies and procedures to allow for efficient workflow

Education/Training

College of Staten Island -

Administrative Assistant Professional Course - Microsoft Office 2016 Certification

Reflective Engagement Workshop -

Learned skills on how to effectively listen, communicate and deliver messages

to colleagues and Union members

FMCS Training

Learned how to mediate situations and conflicts to resolve problems effectively

Competencies

Proficient Microsoft Word, Excel, Outlook, and PowerPoint, data entry knowledge of Access, Adobe Acrobat, Orion System, QuickBooks, SAP

Responsibilities

Sort and distribute regular and electronic mail

Draft, proofread, distribute memos, and correspondence with confidentiality

Edit and proofread Employer-Union contracts

Filing of FMCS forms and other Governmental agencies

Manage Director’s day-to-day calendar, schedule appointments, and meetings

Light travel arrangements and expense reports

Update and maintain database with contact information for members, employers, and other agencies

Answer phone calls and direct message to the correct department to ensure rapid response to members

Ordering and stocking of company supplies

Collaborate with Leadership and representatives weekly to improve customer service

Supervised four staff members overseeing the completion of tasks, and monitored, tracked, and reviewed performances

Typed chemical proposals, placed orders, followed through with invoices, and troubleshooting delivery issues

Handled accounts payable and receivable using QuickBooks

History

Administrative Assistant to the Collective Bargaining Director–UFCW Local 2013 Brooklyn, NY 2016-Current

Customer Service / Team Leader – Santec Chemicals, Linden, NJ 2010-2016

Bookkeeper /Secretary – Independent Kitchen & Bath, Staten Island, NY 2005-2010

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