Maintenance Manager
Resume:
Bryan Darnell Mackall
*********@******.***
PROFESSIONAL SUMMARY
A recognized leader with a proven ability to develop and enforce policies and procedures, increasing overall productivity and efficiency. Highly respected manager, able to create and motivate teams that remain committed to organizational improvement and exceeding standards of expectations. Experience in personnel management at all levels, policy compliance, review and development. Experienced technician and maintenance operations manager with a comprehensive background in SATCOM network operations and troubleshooting from 26 years in the United States Marine Corps. Skilled at engaging with customers and managing expectations. Excels at designing and delivering curriculum for formal and informal technical training. Thrives in dynamic, fast-paced environments, identifying critical issues, developing corrective actions, and presenting Plans of action and milestones (POAM) as well as developing follow on and after action reports. Recipient of multiple awards for outstanding performance and technical expertise.
• SATCOM
• Network Management
• Active Secret Clearance
• Advanced Troubleshooting
• Customer Support
• Electronics Maintenance
• Communication Systems
• Strategic Planning
• Project Management
• Oracle ERP Software
• Personnel Training
• Policy Implementation
• Lean Six Sigma
• Communication Systems
• Process Improvement
PROFESSIONAL EXPERIENCE
UNITED STATES MARINE CORPS
Senior Maintenance Analyst, Officer in Charge, Field Supply Maintenance Analysis Office Camp Pendleton Ca. August 2013 - Present
• Led a team of seven maintenance and supply chain experts that evaluated, validated, and improved maintenance processes and workflows within 75 different organizations throughout the Western United States
• Trained hundreds of personnel in daily operations of communications and maintenance facilities, identifying best practices and generating efficiencies that freed managers to perform higher level responsibilities within their organization
• Reviewed 1000s of current and past trouble tickets within Oracle enterprise resource planning (ERP) software identifying process failures and organizational trends, prioritizing specific deficiencies and shortfalls for correction
• Validated inventory of military communication equipment to include tactical radios, computers and satellite systems, identifying countless errors and corrected the reporting of more than $20M of equipment.
• Developed technical manuals for use across the enterprise through interface with other technical experts
• Developed reports for and presented results to senior executives that summarized the details and costs of organizational shortfalls, and identified corrective actions to improve strategic planning
• Developed creative solutions and immediate response plans to resolve logistic bottlenecks in maintenance facilities across the Western region resulting in reduced equipment maintenance cycle times BRYAN D. MACKALL PAGE 2 G-6 Maintenance Operations Manager, Communication Systems Okinawa Japan June 2012 - July 2013
• Led a team of 30 employees responsible for equipment readiness through the supervision of maintenance support for an organization consisting of over 500 employees
• Senior Communications Officer responsible for the supervision of daily maintenance, repairs, and all hardware and software upgrades of 3 VSAT, 1 LMST, and 6 SMART-T earth terminals, consistently maintaining readiness levels above 85%
• Provided 24/7 technical supervision during training operations, monitoring network performance for more than 1500 hours of military operations and coordinating all planned outages for routine maintenance
• Reviewed over 3000 electronics maintenance work requests and created executive summary reports to drive operational decisions based on statuses of repairs
• Monitored network performance and provided hands-on technical support for a 24/7 network operations center providing teleport connectivity for military operations conducted across the Western United States
• Developed staffing and supervised performance of personnel providing intermediate maintenance support during field operations and coordinated on-hand spares requirements to reduce equipment downtime
• Provisioned utility, transportation, and communication support for 12 remote training operations, sustaining more than 1500 hours of uninterrupted high-bandwidth networks for data and voice services to 400 personnel at a time, including division, organization, and agency executives and their staffs.
• Created risk management plans to enable the safe travel to and from field operating environments and the set-up and tear-down of maintenance facilities with zero incidents.
• Monitored over 3000 electronics maintenance work requests and established micro-miniature repair program resulting in a cost avoidance of more than $50,000 in cable and circuit card repair
• Monitored 24/7 network performance and provided hands-on technical support for a network operations center providing teleport connectivity for military operations being conducted across the Western United States
Maintenance OIC, Ground Communications, MCCES Twentynine Palms Ca July 2009 - June 2012
• Reviewed and developed 480 hours of courseware including tests, lessons, learning activities, and instructional support materials that directly enhanced individual training standards for an annual cohort of 30 students; accrued over 1,700 instructional hours
• Supervised the technical inspection and repair of 100 organizational satellite communication, baseband equipment, and all associated test equipment items valued at over $9M
• Developed and conducted remote training program to close a training shortfall that was created by an enterprise level staff realignment training 28 personnel and saving more than $250k in travel expenses.
• Implemented use of the standardization throughout the organization, inputting all curriculum, quizzes, and tests which streamlined all instruction provided greater interaction with course material for all students and allowed for thorough instructor feedback of student performance for 120 students annually.
• Developed annual training plan for 30 employees to ensure that all safety, equal opportunity, and physical fitness training requirements were met; worked with management to improve overall onboarding of new personnel joining the team
• Designed and supervised the installation of a classroom network to interconnect 4 co-located classrooms, instructors and students with a remote server that hosted learning materials. BRYAN D. MACKALL PAGE 3 VOLUNTEER WORK
• Youth sports official, Twentynine Palms, CA, Nov 2017 - Present
• Adopt a highway, Yuma AZ, Jan 2006 - May 2008
• Juvenile Diabetes Supporter, Numerous Location, Dec 2008 - Present CERTIFICATIONS AND TRAINING
• Electronics Maintenance Planning
• Advanced Leadership and Management Development
• Lean Six Sigma
• Formal Instruction Methods
• Curriculum Development
• Satellite Communications Systems Maintenance
• Computer and Telecommunications Systems Repair Technician
• Micro-Miniature Electronics Repair
• Calibration Techniques
TECHNICAL SKILLS
• Advanced Troubleshooting
• SATCOM Networks
• Oracle ERP
EDUCATION
• Bachelor of Arts, Management – Salisbury State University
• Expeditionary Warfare School
• The Basic School (MC Warrant Officers)
• Test Measurement Diagnostic Technician Course
• Electronics Maintenance Supervisors Course
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