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Customer Service Manager

Chesterland, OH
June 16, 2019

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**** ***** *****, ********, ** *****440-***-****

Judy C. Graehling

Several years customer service experience as well as receptionist experience with training in general secretarial duties. EMPLOYMENT HISTORY:

Lake County Auditors Office 8-21-18 to 9-20-18

* Make appointments for meetings about New appraisals Dressbarn, Inc., Mayfield Heights, OH

Assistant Manager 10-22-02 to 6-29-17

· Take care of customers

· Supervise associates

· Do daily deposit and paperwork

· Do schedule for entire staff

Six Flags Hotel, Aurora, OH

Night Auditor 5-16-98 to 12-23-01

· Check guests in and out of hotel

· Answer phones and take reservations

· Audit and balance all daily paperwork for entire hotel

· Handle guest complaints

Joseph Industries, Inc. Streetsboro, OH

Receptionist Backup 1-5-97 to 10-20-97

· Filing

· Cover Front desk when receptionist wasn’t there

· Help out wherever needed in office


Bohecker’s Business College – Ravenna, Ohio

General Secretarial Diploma

· GPA 3.57

Streetsboro High School – Streetsboro,Ohio

High School Diploma

· GPA 3.56


· Secretarial Training

· Experienced in customer service and communication

· Computer skills with Microsoft Windows

· Light bookkeeping experience

References Available Upon Request

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