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Engineer Desktop Support

Ahmedabad, Gujarat, India
June 16, 2019

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Bhagyesh Jotva

“Pratiksha”, *a/*b, vallabhnagar, near garbi-chowk,

Dipanjali-2, Junagadh.


Mobile: +919*********


Seeking a challenging career in Computer and IT Industry to emerge as a creative and adaptive professional, adaptive to the ever-changing environment and applying concepts to new situations. A position that will allow for continued professional and personal growth, offering an environment where advancement is based on strengths. EXPERIENCE:

1. NEO Computers, Kosamba

Field Support Engineer from Jan 2015 to Dec 2015

ü Diagnose and Troubleshoot printers, workstations, desktops, laptops. ü Also managing printers and devices. Call assignment follow-up to amc/warranty vendor information/ remotely support on helpdesk. ü Manage DHCP, DNS Server, FTP Server, Managing IT inventory and documentation

ü End user support services provided at the helpdesk with online guidance to end users of various application software and operating system. ü Datacentre Commissioning and initialling setup of all hardware installation. ü SAP configuration and module modification changes. 2. SHREE SHYAM SYNTHETICS, SURAT.

Customer Support Engineer(IT) at Hojiwala Ind. Est., Surat. Jan 2016 to June 2018

ü Managing the manufacturing department and technical department and leads the team with good potential power and very flexible to work. ü Arrange each computer settings to client desire including email accounts passwords and administrative function, user profile, system usage settings and smart visualization.

ü Manage and Maintain LAN connectivity.

ü Hardware and software installation including memory, modem, backup device, cards, drivers and operating systems.

ü Built pc to client need.Migrate to any application to latest version and also update operating system.

ü Taking ownership of customer issues reported and seeing problems through to resolution.

ü Researching, diagnosing, troubleshooting and identifying solutions to resolve customer issues.

ü Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams.

ü Resolving issues and maintaining their reports of 5(five) industries: 1. Shree Shyam Synthetics.

2. Panchdev textiles.

3. Omkar textiles.

4. Gayatri textiles.

5. Khodiyar textiles.


§ Quick and Attentive Learner.

§ Good Communication skills and Good Listener

§ Good qualitative aptitude along with excellent grasping power and eagerness to learn.

§ Good managing and manipulating skills.

§ Good quality of team work and coordination skills.

§ Self-motivation and a passion to succeed.

§ Good command on English, Hindi, Gujarati.

§ Good physics, athlete and hard work.

3. Torrent Pharmaceuticals, Dahej.

Desktop support or network engineer – July 2018 still working. Ø NETWORKING SUPPORT SKILLS

• Basic Networking, peer to peer, Map drive, Data sharing

• TCP/IP Configuration, Smooth running internet, Maintenance

• Networking in Domain environment, & troubleshooting

• Cabling, patching, and LAN troubleshooting

• Manage Domain environment for two sites through remote support (Team Viewer, VNC)

• Manage shared folder and devices through permission

• Mail Clients configuration backup &Troubleshooting (MS Outlook)

• Configuration and managing of lotus mail client.

• Configuration and manage of Citrix.

• Sap configuring.

• Data Backup of all users,

• Local and Network Printer configuration, troubleshooting.

• Internet & LAN configuration, troubleshooting

• Software troubleshooting update and patch installation

• Manage Antivirus (Symantec, Avira )

• Issue H/W, S/W and accessories to users.

• Inventory management.

• Data Cards configuration and troubleshooting.


Ø Bachelor of Engineering (Computer Science & Engineering) Noble Engineering College, Junagadh

June2014 with 6.8CGPA


K.J Polytechnic, Bharuch.

Ø Secondary School Certificate

Gujarat Secondary Education Board, Gandhinagar

March 2008 with 70%


N+ Networking and Cisco Certified Network Associate from IANT, Surat in Dec 2015.

(N+: LAN, WAN, Trouble Shooting, Wireless Networking, IP Addressing)

(CCNA: Routing, Switching, Trouble Shooting)


v Date of Birth : 8/7/1991

v Sex : Male

v Marital Status : Single

v Hobbies : Reading, Sports, Movie, Music, Dancing v Languages : English, Hindi and Gujarati

v Permanent Address : “Pratiksha”, 3a/2b, vallabhnagar, near garbi-chowk,Dipanjali-2, Junagadh.


I consider myself familiar with computer Aspects. I am also confident of my ability to work in a team and also, I will do my best.I hereby declare that the information furnished above is true to the best of my knowledge.

Place: Junagadh Bhagyesh Jotva

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