Seeking a challenging career in Computer and IT Industry to emerge as a creative and adaptive professional, adaptive to the ever-changing environment and applying concepts to new situations. A position that will allow for continued professional and personal growth, offering an environment where advancement is based on strengths. EXPERIENCE:
1. NEO Computers, Kosamba
Field Support Engineer from Jan 2015 to Dec 2015
ü Diagnose and Troubleshoot printers, workstations, desktops, laptops. ü Also managing printers and devices. Call assignment follow-up to amc/warranty vendor information/ remotely support on helpdesk. ü Manage DHCP, DNS Server, FTP Server, Managing IT inventory and documentation
ü End user support services provided at the helpdesk with online guidance to end users of various application software and operating system. ü Datacentre Commissioning and initialling setup of all hardware installation. ü SAP configuration and module modification changes. 2. SHREE SHYAM SYNTHETICS, SURAT.
Customer Support Engineer(IT) at Hojiwala Ind. Est., Surat. Jan 2016 to June 2018
ü Managing the manufacturing department and technical department and leads the team with good potential power and very flexible to work. ü Arrange each computer settings to client desire including email accounts passwords and administrative function, user profile, system usage settings and smart visualization.
ü Manage and Maintain LAN connectivity.
ü Hardware and software installation including memory, modem, backup device, cards, drivers and operating systems.
ü Built pc to client need.Migrate to any application to latest version and also update operating system.
ü Taking ownership of customer issues reported and seeing problems through to resolution.
ü Researching, diagnosing, troubleshooting and identifying solutions to resolve customer issues.
ü Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
ü Resolving issues and maintaining their reports of 5(five) industries: 1. Shree Shyam Synthetics.
2. Panchdev textiles.
3. Omkar textiles.
4. Gayatri textiles.
5. Khodiyar textiles.
KEY SKILLS & ATTRIBUTES:
§ Quick and Attentive Learner.
§ Good Communication skills and Good Listener
§ Good qualitative aptitude along with excellent grasping power and eagerness to learn.
§ Good managing and manipulating skills.
§ Good quality of team work and coordination skills.
§ Self-motivation and a passion to succeed.
§ Good command on English, Hindi, Gujarati.
§ Good physics, athlete and hard work.
3. Torrent Pharmaceuticals, Dahej.
Desktop support or network engineer – July 2018 still working. Ø NETWORKING SUPPORT SKILLS
• Basic Networking, peer to peer, Map drive, Data sharing
• TCP/IP Configuration, Smooth running internet, Maintenance
• Networking in Domain environment, & troubleshooting
• Cabling, patching, and LAN troubleshooting
• Manage Domain environment for two sites through remote support (Team Viewer, VNC)
• Manage shared folder and devices through permission
• Mail Clients configuration backup &Troubleshooting (MS Outlook)
• Configuration and managing of lotus mail client.
• Configuration and manage of Citrix.
• Sap configuring.
• Data Backup of all users,
• Local and Network Printer configuration, troubleshooting.
• Internet & LAN configuration, troubleshooting
• Software troubleshooting update and patch installation
• Manage Antivirus (Symantec, Avira )
• Issue H/W, S/W and accessories to users.
• Inventory management.
• Data Cards configuration and troubleshooting.
Ø Bachelor of Engineering (Computer Science & Engineering) Noble Engineering College, Junagadh
June2014 with 6.8CGPA
Ø DIPLOMA IN COMPUTER ENGINEERING.
K.J Polytechnic, Bharuch.
Ø Secondary School Certificate
Gujarat Secondary Education Board, Gandhinagar
March 2008 with 70%
N+ Networking and Cisco Certified Network Associate from IANT, Surat in Dec 2015.
(N+: LAN, WAN, Trouble Shooting, Wireless Networking, IP Addressing)
(CCNA: Routing, Switching, Trouble Shooting)
v Date of Birth : 8/7/1991
v Sex : Male
v Marital Status : Single
v Hobbies : Reading, Sports, Movie, Music, Dancing v Languages : English, Hindi and Gujarati
v Permanent Address : “Pratiksha”, 3a/2b, vallabhnagar, near garbi-chowk,Dipanjali-2, Junagadh.
I consider myself familiar with computer Aspects. I am also confident of my ability to work in a team and also, I will do my best.I hereby declare that the information furnished above is true to the best of my knowledge.
Place: Junagadh Bhagyesh Jotva