Life Insurance Customer Service

PRINCE ADOFO AGYEMANG

** *********** *****, ******** ***** Number: +233*********

Email: ***************@*****.***

Progressively responsible experience with major financial institutions.

PROFESSIONAL

Excellent networking and analytical skills. Extensive experience in the use

PROFILE:

of technology as demonstrated by the use of the system analysis software

(Orfeo and Mambu) for the evaluation of life insurance risk.

NATIONAL INVESTMENT BANK (NIB)Ltd, ACHIMOTA.

PROFESSIONAL

EXPERIENCE:

Direct Sales Assistant (June 2018 Date)

Prospecting for new customers.

Making payments and receiving deposits from customers.

Delivering excellent customer service to both internal and external

customers.

BAYPORT SAVINGS AND LOANS, DZORWULU

Insurance Collections Officer (July 2017- June 2018)

Received and reviewed payment schedule reports.

Processed refunds for customers and ensured payment was effected.

Identified new customers for each month and processed insurance

certificates.

Contacted defaulted customers and advised them on their status and the

different channels of payment.

Confirmed and updated customer account numbers when needed.

Ensured that payment was received for reinstatement of policy and recorded

accordingly.

Managed third party relationships.

Processed insurance claims.

Sent out sms blasts to active insurance clients.

Prepared policy statements for clients upon request.

Prepared insurance bordereau on monthly basis.

FRAGA OIL GHANA LIMITED, LA

Trainee Retail Manager (April 2017 June 2017)

Was responsible for day-to-day operations, ordering, training, supervising

employees, profits, all controllable expenses, inventory, cash and shortages.

Conducted and performed inspections of all fuel station equipment and

facilities.

Maintained and obtained a clean and customer friendly environment for

various customers.

Enforced and implemented strict policies of the fuel station.

ENTERPRISE LIFE ASSURANCE COMPANY Ltd, NIMA

Underwriting Officer (September 2014 - May 2016)

Achieved record daily targets. Thus, evaluated and validated insurance

forms (averaging 110 forms per day).

Handled customer inquiries, complaints and billing questions. Calmed

angry callers, repaired trust, located resources for problem resolution.

Designed a comprehensive monthly report for five sales teams and gave

recommendations on specific issues that directly improved quality

standards.

Partnered with the bancassurance team (colleague underwriters) in

achieving their bancassurance goals.

Part of a three-member team that strategically salvaged and evaluated over

18,000 insurance policies in the system analysis software to optimize

productivity.

Trained new service personnel on departmental operations resulting into

quality service delivery.

UNIVERSITY OF MINES AND TECHNOLOGY, TARKWA

EDUCATION:

(August 2010 May 2014)

Bachelor of Science in Mathematics

Internship at Lekma Hospital.

TEMA SECONDARY SCHOOL, TEMA

West African Senior Secondary School Certificate Examinations

(Science, September 2006 - May 2009)

Society for Industrial and Applied Mathematics Free Student

PROFESSIONAL

Membership (2011)

AFFILIATION:

Computer

ADDITIONAL: skills include comprehensive knowledge of Microsoft

INFORMATION applications and excellent knowledge in the use of ICT to achieve results.

Attended life insurance, remittance and Anti- Money Laundering training

sessions.

References available upon request.

Abreast with emerging trends in payment solutions.

Contact this candidate