Accounting, 10-key, personal computer, excel

**** **** ***** ***, ******,

Ca, *****

330-***-****, **************@*****.***

C H R I S T I N E F O R B E S

EMPLOYMENT HISTORY

Care Giver/Personal Assistant June 2017-Present

Provide companionship, meal preparation, or help around the house as well as personal care services such as bathing, hygiene, and incontinence care.

Also provide assistance with paying bills, grocery shopping, medical appointments, and pet care.

Quality Control Analyst -VXI INC.

June 2015-June 2017

Monitor and score inbound and outbound calls taken by call center representatives.

• Responsible for setting the quality standards for incoming and outbound calls.

• Provided qualitative feedback on troubleshooting compliance, customer experience and ticket logging.

• Proactively identify trends based on monitoring and provided formalized feedback to management based • on findings.

Tax Consultant- H&R Block

April 2006-Feb. 2010

Hired, trained and managed 5-person tax team.

Created and managed quarterly tax forecast.

Developed and implemented quota and commission plans.

Loan Processor- SBA FEMA Hurricane Relief

May 2004-Dec. 2005

Responsible primarily for processing and approving emergency relief loans to help families and businesses.

Explanation of and then advising best suited disaster relief loan program available.

Walk through application and filing.

EDUCATION

Sacramento City College

AA Degree Business

Minor in science

REFERENCES

Anthony Marchianda

Care giving Client 330-***-****

John Paul

Manager Buyer Animation Store 916-***-****

Note: Between 2010 and 2015 Primary care giver to family member.

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