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Employee Relations Manager

Kissimmee, FL
June 15, 2019

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Rayla L. Smoot, SHRM-SCP

Champion Gate, FL ***** 678-***-**** LinkedIn URL

Executive Leadership

Human Resources Organization Development Training & Learning

Esteemed executive with robust career encompassing leadership of HR, training, and development programs within manufacturing, higher education, transportation, and other industries. Adept in partnering with senior leaders to set program priorities, establish objectives, and translate performance gaps into solutions that promote intrinsic transformation. Known for securing and developing top-tier talent and creating initiatives that drive cross-organization motivation, engagement, and efficiency with notable impact to bottom-line performance. Respected thought leader and change agent with invaluable impact to development of customer-focused, quality-driven culture. Hold MBA and Master’s Certificate in HR Management. Proven expertise in:

Strategic Program Planning & Oversight

Budget Control & Resource Allocation

Talent Sourcing, Selection, & Management

Cost Reduction & Risk Mitigation

Organizational Restructuring Initiatives

Human Capital Development & Retention

Performance Management & Improvement

Education & Training Manager Development

Business Analytics Tracking & Reporting

ERP System Implementation & Administration


Kentucky State University, Frankfort, KY

Chief Human Resources Officer Human Resources Director, 2015 to Present

Own results for all aspects of HR management and employee relations for 1.7K+-student public university.

Set HR policies and practices to uphold university mission and standards. Drive strategic plans and initiatives advancing objectives in recruitment and onboarding, compensation and benefits, performance management, employee relations and engagement, organizational development, and succession and workforce planning. Oversee deployment of proactive HR solutions, managing all stages of complex projects. Manage contributions of 14-person team, including Assistant HR Director and specialists in payroll, benefits, and administration. Oversee program analytics and utilize insight to inform decision-making processes.

Tapped to engage as member of President’s Leadership Council, setting agenda for change management initiatives with university-wide impact and executing special HR-related projects.

Delivered 25% reduction in life and short-/long-term insurance costs alongside 8% reduction in medical costs, and saved $200K through effective reduction in retirement billing errors.

Slashed litigation expenses by 50% through adoption of proactive strategies for internal risk management, including rollout of university reorganization initiatives and creation of voluntary separation incentive programs.

Met organization needs for wellness program, boasting impressive initial enrollment of 350+ employees, and minimized employee time off-work through adoption of new strategies for initiatives for workers compensation and leave programs.

Boosted organization capabilities by leading team through course of three ERP implementations: ADP, Banner, and Oracle.

CSX Transportation, Jacksonville, FL

Senior Manager, Management Learning Development, 2013 to 2015

Charged with outcome-focused management of learning development program for leading railroad line.

Enhanced management team effectiveness through enterprise-wide management and leadership development programs. Established learning priorities in cooperation with internal training executive, HR business partners, and business decision makers and directed initiatives offering measurable impact to strategic goals, including instructor-led courses, group facilitation sessions, team-building exercises, web-based interactive programs, and action-learning initiatives.

Engaged 500+ supervisors in new system-wide “Frontline Supervisory Development” program.

Designed new “Stepping up to Management” program driving improved development, retention, and advancement of key mid-level managers.

ThyssenKrupp Steel USA, Calvert, AL

Team Manager, Learning & Development, 2011 to 2012

Onboarded to oversee learning and development program for new U.S. operation of global steel manufacturer.

Steered design and implementation of site-wide strategies supporting corporate objectives for technical/non-technical training and organizational development. Led team of 10+ staff and contract professionals in executing enterprise learning and development program activities, administering performance management systems, and implementing change management projects. Oversaw development and tracking of learning and development program metrics. Controlled $10M state appropriation training development budget.

Achieved successful outcomes for ISO competency development project to attain ISO 9001 certification and multiple implementation projects, including SuccessFactors ERP implementation.

Routinely relied upon to act as organizational development and change management consultant across all operational levels and business units.

Kia Motors Manufacturing Georgia, Inc., West Point, GA

Human Resources Manager, Training & Organizational Development, 2008 to 2011

Joined South Korea-based auto manufacturer to design global training department architecture for new U.S. plant.

Conducted analysis of training requirements and deployed right-fit structures, systems, and solutions aligning with overarching organizational strategies for culture development and change management. Directed training programs and diversity initiatives, administered multimillion-dollar budget and contracted training services, and measured return on investment for learning initiatives.

Credited for ground-up development of Kia’s Learning and Organizational Development Division, creating management curriculum and evaluation tools for all plant levels.

Championed new Management & Leadership Development Program benefitting 250+ leaders.

Excelled while directing major global training projects to include sending 500+ employees to Korea corporate office annually for training intensives.

~ Additional experience as Human Resources & Training Manager, Flexible Steel Lacing Company. ~


Master’s Certificate, Human Resource Management Villanova University, Radnor Township, PA

MBA, Business Administration University of St. Francis, Joliet, IL

BS, Business Administration University of Louisville, Louisville, KY


Society for Human Resource Management – Senior Certified Professional (SHRM-SCP) Situational Leadership Facilitator Achieve Global Master Trainer Coaching EQi 2.0 Coach/Facilitator (Emotional Intelligence) MBTI – Qualified Administrator/Facilitator Human Performance Improvement Langevin Training Director ISO 9001/TS16949 Auditor ATD-Action Learning Succession Planning Project Management

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