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Manager Customer Service

Location:
Lydenburg, Mpumalanga, South Africa
Posted:
June 19, 2019

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Resume:

CURRICULUM VITAE

Dean Lavini

860**********

PERSONAL DETAILS

SURNAME : Lavini

FIRST NAME : Dean

RESIENTIAL ADDRESS : 63 kerk street

Lydenburg

1120

DATE OF BIRTH : 15 August 1986

IDENTITY NUMBER : 860**********

NATIONALITY : RSA

GENDER : Male

MARITAL STATUS : Single

DEPENDANTS : 2

HEALTH CONDITION : Excellent

CONTACT NUMBER : 072-***-****

DRIVER LICENSE : Code 8 and Skippers Category E

EDUCATION : Grade 12

LANGUAGE : English

Afrikaans

Work Experience

NAME OF COMPANY : Dredging SA

POSITION HELD : Site manager and IT/Survey HOD

PERIOD : November 2018 to May 2019 (contract)

DUTIES:

Buying of all stock

Customer relations

Paying of salaries

Paying of accounts

Alignment of all activities in order to achieve set short, medium, long term objectives in terms of the above

Measurements of performances and corrective action

Budget control

Regular involvement in key account negotiations

Overseeing of staff duties

Market research and exploitation of business opportunities

Customer service excellence and the promotion of company image in all spheres of activities

Maintenance of sound labor relations through proper communication and consultation

Objective application of disciplinary and grievance procedures

Operation statements and contract accounts

Maintenance of asset registers

Supervision of staff

Time & Attendance

IOD incidents

Monthly financial reporting

Appointment of personnel

Daily communication with customers, suppliers, business associations

Investigate substantial discrepancies

Ongoing improvement of control measures

Data processing: Ensure timeous and accurate capturing of all sales related transaction

See to timeous delivery of invoices

Keep and maintain up to date data system

Responsible for motivation and effective training of staff

Ensure all staff has proper job descriptions and are familiar with company I.R Policies and procedures.

Authorize and scrutinize staff Timesheets & Overtime

Staff Engagement & Terminations

Staff exit interviews

Scrutinizing of contract timesheets/clocking

Scrutinize & Authorizing of pay run

Investigate a-wop report versus Disciplinary

Investigate no hour report

Investigate unavailable hours report

Setting up computers and laptops

Troubleshooting on various number of software including Windows, Microsoft office, Pastel Partner, Pastel Payroll, C-Track, Hypack….ect

General IT troubleshooting

Networking CAT 5 and wireless

Traveling around South Africa to complete surveys of dams and certain parts of the ocean

Processing the data from the survey to get reports of tonnage dredged

Setting up Laptops for dig systems on excavators and also setting up laptops for surveying

Calibrating excavator for dig systems

Problem Solving for dig systems

Ordering and buying of any IT equipment needed

Maintaining of 2 websites for company and sister company

Developing new website for partners and trouble shooting on any existing websites

SEO optimization on all websites and ways to increase traffic

Creating of any Internet based ads on any free websites

Running a marketing campaign for internet based marketing through google ad-words, emails, radio stations, classifieds, online newspapers….ect

Giving Monthly Reports on IT, Hydrographic surveying and marketing which entails possible solutions to better the procedures and what was done

REFERENCE

Taytum

082-***-****

NAME OF COMPANY : Gayatri Cans of Golden Era group Mogwase

POSITION HELD : Laboratory HOD (in training left just after training completed)

PERIOD : June 2018 to November 2018 (left for better conditions and opportunity)

DUTIES:

Ends making operator initially before change to Laboratory

Quality checks on all ends and operators

Enforcing British standards

Running test on ends hourly basis

Daily Reports

Training as HOD but left just as training finished for better opportunity

REFERENCE

Jessica Ras

066-***-****

NAME OF COMPANY : T & T Marine

POSITION HELD : Site Manager & Hydrographic Surveyor & Dig-system Tech

PERIOD : May 2016 to May 2018

DUTIES:

Buying of all stock

Customer relations

Paying of salaries

Paying of accounts

Alignment of all activities in order to achieve set short, medium, long term objectives in terms of the above

Measurements of performances and corrective action

Budget control

Regular involvement in key account negotiations

Overseeing of staff duties

Market research and exploitation of business opportunities

Customer service excellence and the promotion of company image in all spheres of activities

Maintenance of sound labor relations through proper communication and consultation

Objective application of disciplinary and grievance procedures

Operation statements and contract accounts

Maintenance of asset registers

Supervision of staff

Time & Attendance

IOD incidents

Monthly financial reporting

Appointment of personnel

Daily communication with customers, suppliers, business associations

Investigate substantial discrepancies

Ongoing improvement of control measures

Data processing: Ensure timeous and accurate capturing of all sales related transaction

See to timeous delivery of invoices

Keep and maintain up to date data system

Responsible for motivation and effective training of staff

Ensure all staff has proper job descriptions and are familiar with company I.R Policies and procedures.

Authorize and scrutinize staff Timesheets & Overtime

Staff Engagement & Terminations

Staff exit interviews

Scrutinizing of contract timesheets/clocking

Scrutinize & Authorizing of pay run

Investigate a-wop report versus Disciplinary

Investigate no hour report

Investigate unavailable hours report

Setting up computers and laptops

Troubleshooting on various number of software including Windows 7, Microsoft office, Pastel Partner, Pastel Payroll, C-Track, Hypack….ect

General IT troubleshooting

Networking CAT 5 and wireless

Traveling around South Africa to complete surveys of dams and certain parts of the ocean

Processing the data from the survey to get reports of tonnage dredged

Setting up Laptops for dig systems on excavators and also setting up laptops for surveying

Calibrating excavator for dig systems

Problem Solving for dig systems

Ordering and buying of any IT equipment needed

Running of 2 websites for company and sister company

Developing new website for partners and trouble shooting on any existing websites

SEO optimization on all websites and ways to increase traffic

Creating of any Internet based ads on any free websites

Running a marketing campaign for internet based marketing through google ad-words, emails, radio stations, classifieds, online newspapers….ect

Giving Monthly Reports on IT, Hydrographic surveying and marketing which entails possible solutions to better the procedures and what was done

REFERENCE

Dez Cloete

Project Manager

082-***-****

NAME OF COMPANY : Lydenburg Toyota

POSITION HELD : IT & Marketing Coordinator

PERIOD : May 2014 Oct 2015

DUTIES

General IT support

Backups and maintenance

Internet based marketing

Building PC’s

Website maintenance

Installing and maintaining networks

Phones and tabs repairs and support

Server support

Printer support

Ordering of Computers and hardware

Repairing of desktops and laptops

Stationary ordering

Control Stationary stock

Reports

Also done vehicle bookings

REFERENCE

Elize Strydom

HR Manager

013-***-****

NAME OF COMPANY : T & T Marine

POSITION HELD : IT & Hydrographic Surveyor & Marketing assistant

PERIOD : June 2012 to October 2013

REFERECE : Barries Barnard - 074*******

NAME OF COMPANY : Princess Café Supermarket

POSITION HELD : Manager

PERIOD : August 2011 to December 2011 (owner died)

NAME OF COMPANY : BCX Anglo Platinum

POSITION HELD : Jnr Systems Engineer (IT administrator)

PERIOD : November 2008 to August 2011

Reference : Korsten Bezuidenhout

NAME OF COMPANY : AEL Anglo mines Boschfontein

POSITION HELD : Magazine Master

PERIOD : October 2007

NAME OF COMPANY : Impala mines AB Labor hire Shaft 7

POSITION HELD : Material controller

PERIOD : October 2006 to July 2007

NAME OF COMPANY : Benex Labor hire – Bleskop Anglo platinum mines

POSITION HELD : Lamp Room Attendant

PERIOD : May 2005 to July 2006

Reference : Marina – 072-***-****

Also have various variety of positions and have quite an extensive collection of skills and knowledge below is short breakdown of that

Break Down of Personal Skills

Desktop support & Laptop Support Server Support Network Support Web developing Computer forensics

Email support Software Development Staff Management HR implementations Site Agent

Maintenance Management Buying Orders Stock Upkeep Site management

Strong administrative skills Budget Control Client Relations Sales Telephone etiquette

Reporting (Daily, weekly & monthly) Planning Cost saving Punctual Team development

Time and attendance investigations Invoice scrutinizes Topological & Bathymetric surveying Survey Processing

Dig-System build & repairs & maintain Problem solving Critical stock management Safety upkeep

Environmental Upkeep Safety implementations Environmental implementations Printer Support

Technical management and repairs SEO Optimization Online Marketing Graphic designing Goal Achiever

Very Quick Learner Admin Clerk Storeman Magazine Master Explosives

Extensive Mining Industry knowledge Cash flow upkeep Cell phone support and repairs CCTV support and install

Electric Fencing Security systems support Data management Online Reporting, costings and management

Plant Maintenance manament Excavator Operating Barge master Skipper (have license)

Tools Handyman Extensive knowledge of different various software



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