Manager Customer Service
Resume:
CURRICULUM VITAE
Dean Lavini
PERSONAL DETAILS
SURNAME : Lavini
FIRST NAME : Dean
RESIENTIAL ADDRESS : 63 kerk street
Lydenburg
1120
DATE OF BIRTH : 15 August 1986
IDENTITY NUMBER : 860**********
NATIONALITY : RSA
GENDER : Male
MARITAL STATUS : Single
DEPENDANTS : 2
HEALTH CONDITION : Excellent
CONTACT NUMBER : 072-***-****
DRIVER LICENSE : Code 8 and Skippers Category E
EDUCATION : Grade 12
LANGUAGE : English
Afrikaans
Work Experience
NAME OF COMPANY : Dredging SA
POSITION HELD : Site manager and IT/Survey HOD
PERIOD : November 2018 to May 2019 (contract)
DUTIES:
Buying of all stock
Customer relations
Paying of salaries
Paying of accounts
Alignment of all activities in order to achieve set short, medium, long term objectives in terms of the above
Measurements of performances and corrective action
Budget control
Regular involvement in key account negotiations
Overseeing of staff duties
Market research and exploitation of business opportunities
Customer service excellence and the promotion of company image in all spheres of activities
Maintenance of sound labor relations through proper communication and consultation
Objective application of disciplinary and grievance procedures
Operation statements and contract accounts
Maintenance of asset registers
Supervision of staff
Time & Attendance
IOD incidents
Monthly financial reporting
Appointment of personnel
Daily communication with customers, suppliers, business associations
Investigate substantial discrepancies
Ongoing improvement of control measures
Data processing: Ensure timeous and accurate capturing of all sales related transaction
See to timeous delivery of invoices
Keep and maintain up to date data system
Responsible for motivation and effective training of staff
Ensure all staff has proper job descriptions and are familiar with company I.R Policies and procedures.
Authorize and scrutinize staff Timesheets & Overtime
Staff Engagement & Terminations
Staff exit interviews
Scrutinizing of contract timesheets/clocking
Scrutinize & Authorizing of pay run
Investigate a-wop report versus Disciplinary
Investigate no hour report
Investigate unavailable hours report
Setting up computers and laptops
Troubleshooting on various number of software including Windows, Microsoft office, Pastel Partner, Pastel Payroll, C-Track, Hypack….ect
General IT troubleshooting
Networking CAT 5 and wireless
Traveling around South Africa to complete surveys of dams and certain parts of the ocean
Processing the data from the survey to get reports of tonnage dredged
Setting up Laptops for dig systems on excavators and also setting up laptops for surveying
Calibrating excavator for dig systems
Problem Solving for dig systems
Ordering and buying of any IT equipment needed
Maintaining of 2 websites for company and sister company
Developing new website for partners and trouble shooting on any existing websites
SEO optimization on all websites and ways to increase traffic
Creating of any Internet based ads on any free websites
Running a marketing campaign for internet based marketing through google ad-words, emails, radio stations, classifieds, online newspapers….ect
Giving Monthly Reports on IT, Hydrographic surveying and marketing which entails possible solutions to better the procedures and what was done
REFERENCE
Taytum
NAME OF COMPANY : Gayatri Cans of Golden Era group Mogwase
POSITION HELD : Laboratory HOD (in training left just after training completed)
PERIOD : June 2018 to November 2018 (left for better conditions and opportunity)
DUTIES:
Ends making operator initially before change to Laboratory
Quality checks on all ends and operators
Enforcing British standards
Running test on ends hourly basis
Daily Reports
Training as HOD but left just as training finished for better opportunity
REFERENCE
Jessica Ras
NAME OF COMPANY : T & T Marine
POSITION HELD : Site Manager & Hydrographic Surveyor & Dig-system Tech
PERIOD : May 2016 to May 2018
DUTIES:
Buying of all stock
Customer relations
Paying of salaries
Paying of accounts
Alignment of all activities in order to achieve set short, medium, long term objectives in terms of the above
Measurements of performances and corrective action
Budget control
Regular involvement in key account negotiations
Overseeing of staff duties
Market research and exploitation of business opportunities
Customer service excellence and the promotion of company image in all spheres of activities
Maintenance of sound labor relations through proper communication and consultation
Objective application of disciplinary and grievance procedures
Operation statements and contract accounts
Maintenance of asset registers
Supervision of staff
Time & Attendance
IOD incidents
Monthly financial reporting
Appointment of personnel
Daily communication with customers, suppliers, business associations
Investigate substantial discrepancies
Ongoing improvement of control measures
Data processing: Ensure timeous and accurate capturing of all sales related transaction
See to timeous delivery of invoices
Keep and maintain up to date data system
Responsible for motivation and effective training of staff
Ensure all staff has proper job descriptions and are familiar with company I.R Policies and procedures.
Authorize and scrutinize staff Timesheets & Overtime
Staff Engagement & Terminations
Staff exit interviews
Scrutinizing of contract timesheets/clocking
Scrutinize & Authorizing of pay run
Investigate a-wop report versus Disciplinary
Investigate no hour report
Investigate unavailable hours report
Setting up computers and laptops
Troubleshooting on various number of software including Windows 7, Microsoft office, Pastel Partner, Pastel Payroll, C-Track, Hypack….ect
General IT troubleshooting
Networking CAT 5 and wireless
Traveling around South Africa to complete surveys of dams and certain parts of the ocean
Processing the data from the survey to get reports of tonnage dredged
Setting up Laptops for dig systems on excavators and also setting up laptops for surveying
Calibrating excavator for dig systems
Problem Solving for dig systems
Ordering and buying of any IT equipment needed
Running of 2 websites for company and sister company
Developing new website for partners and trouble shooting on any existing websites
SEO optimization on all websites and ways to increase traffic
Creating of any Internet based ads on any free websites
Running a marketing campaign for internet based marketing through google ad-words, emails, radio stations, classifieds, online newspapers….ect
Giving Monthly Reports on IT, Hydrographic surveying and marketing which entails possible solutions to better the procedures and what was done
REFERENCE
Dez Cloete
Project Manager
NAME OF COMPANY : Lydenburg Toyota
POSITION HELD : IT & Marketing Coordinator
PERIOD : May 2014 Oct 2015
DUTIES
General IT support
Backups and maintenance
Internet based marketing
Building PC’s
Website maintenance
Installing and maintaining networks
Phones and tabs repairs and support
Server support
Printer support
Ordering of Computers and hardware
Repairing of desktops and laptops
Stationary ordering
Control Stationary stock
Reports
Also done vehicle bookings
REFERENCE
Elize Strydom
HR Manager
NAME OF COMPANY : T & T Marine
POSITION HELD : IT & Hydrographic Surveyor & Marketing assistant
PERIOD : June 2012 to October 2013
REFERECE : Barries Barnard - 074*******
NAME OF COMPANY : Princess Café Supermarket
POSITION HELD : Manager
PERIOD : August 2011 to December 2011 (owner died)
NAME OF COMPANY : BCX Anglo Platinum
POSITION HELD : Jnr Systems Engineer (IT administrator)
PERIOD : November 2008 to August 2011
Reference : Korsten Bezuidenhout
NAME OF COMPANY : AEL Anglo mines Boschfontein
POSITION HELD : Magazine Master
PERIOD : October 2007
NAME OF COMPANY : Impala mines AB Labor hire Shaft 7
POSITION HELD : Material controller
PERIOD : October 2006 to July 2007
NAME OF COMPANY : Benex Labor hire – Bleskop Anglo platinum mines
POSITION HELD : Lamp Room Attendant
PERIOD : May 2005 to July 2006
Reference : Marina – 072-***-****
Also have various variety of positions and have quite an extensive collection of skills and knowledge below is short breakdown of that
Break Down of Personal Skills
Desktop support & Laptop Support Server Support Network Support Web developing Computer forensics
Email support Software Development Staff Management HR implementations Site Agent
Maintenance Management Buying Orders Stock Upkeep Site management
Strong administrative skills Budget Control Client Relations Sales Telephone etiquette
Reporting (Daily, weekly & monthly) Planning Cost saving Punctual Team development
Time and attendance investigations Invoice scrutinizes Topological & Bathymetric surveying Survey Processing
Dig-System build & repairs & maintain Problem solving Critical stock management Safety upkeep
Environmental Upkeep Safety implementations Environmental implementations Printer Support
Technical management and repairs SEO Optimization Online Marketing Graphic designing Goal Achiever
Very Quick Learner Admin Clerk Storeman Magazine Master Explosives
Extensive Mining Industry knowledge Cash flow upkeep Cell phone support and repairs CCTV support and install
Electric Fencing Security systems support Data management Online Reporting, costings and management
Plant Maintenance manament Excavator Operating Barge master Skipper (have license)
Tools Handyman Extensive knowledge of different various software
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