Customer Service Medical Assistant

Juanita Rey

****E Nevada Ave]

Clovis, CA *****

Phone: 559-***-****

E-Mail: *************************@*****.***

Professional Summary

Friendly and enthusiastic HHA Certified Home Health Aide with 12 years of specialization in Medical and Personal Care. Able to learn new tasks quickly and proficient in growing key customer relationships. Represent establishment with friendly, professional demeanor at all times.

Skills

Experience

February 2015 to December 2018

IHSS Public Authority Fresno, CA

HHA Medical Assistant Caregiver

Review patients' dietary restrictions, food allergies, and preferences to ensure patient receives appropriate diet.

Gather information from caregivers, nurses, or physicians about patient condition, treatment plans, or appropriate activities.

Observe or examine patients to detect symptoms that may require medical attention, such as bruises, open wounds, or blood in urine.

Record vital signs, such as temperature, blood pressure, pulse, or respiration rate, as directed by medical or nursing staff.

January 1996 to November 2013

Albertsons Chandler, AZ

Cashier/ lead Cashier Customer Service Desk

Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.

Collect and deposit money into accounts, disburse funds from cash accounts to pay bills or invoices, keep records of collections and disbursements, and ensure accounts are balanced.

Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.

Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.

Schedule and confirm appointments for clients, customers, or supervisors.

Provide services to customers, such as order placement or account information.

Train and assist staff with computer usage.

Establish and maintain relationships with individual or business customers or provide assistance with problems these customers may encounter.

December 1986 to January 1995

Household Credit Service's Salinas, CA

Inbound Customer Service Representative

Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.

Determine charges for services requested, collect deposits or payments, or arrange for billing.

Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.

Review claims adjustments with dealers, examining parts claimed to be defective, and approving or disapproving dealers' claims.

Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.

Education

June 1985 Hartnell College Salinas, CA

Associate of Science Business Administration of Human Resources

GPA 4.0

Graduated with distinction.

Graduated with honors.

June 1982 Notre Dame High School Salinas, CA

High School Diploma General Education

GPA 3.75

Honor Roll

Graduated in top 5% of class.

Volunteer, Candy Striper at SVMH 1980.

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