Manager Customer Service
Resume:
Kendell S. Manning
About Me
Self-motivated, proficient professional possessing years of
progressive experience. Have a career history of consistent advancement based on achievement and a reputation for taking technical and complex projects that require great analytical skills and streamlining them into procedures that improve workflow and productivity.
Skills
Account Management
Analytical Skills
Client Relations
Communication
Customer Service
Problem Solving
Project Management
Team Management
Computers and Software:
Excel, PowerPoint, Word, Outlook, Oracle Applications, NetSuite, Kronos, Saleforce, QuickBooks, GoldMine, Microsoft Office
Education
East Texas State University 1984
Franklin D. Roosevelt HS 1981-1984
Contact
*.*.****************@*****.***
Job Experience
Aprima Medical Software
Credit Collections Manager (2012-Present)
● Supervise 2 A/R Analysts
● Generate A/R aging reports
● Correspond with clients both verbally and in writing to resolve outstanding balances based on A/R aging
● Reconcile accounts
● Issue credit memos and review contract agreements for term compliance
● Process and monitor credit applications through Dunn
& Bradstreet for approvals for lines of credit
● Process credit cards, wires, and ACHs for payments
● Present to CEO, CFO, and CEA on the progress of A/R status for both commercial and non-commercial
accounts by aging
Reddy Ice Corporate Office via Robert Half
Accounts Receivable Manager (6 months)
● Managed and supervised 12 A/R Collectors
(Commercial/Non-Commercial)
● Monitored each collectors portfolio performance- A/R Aging
(30days-120+days)
● Corresponded with clients verbally and in writing to resolve outstanding account balances by aging
● Reconciled accounts and issued credit memos
● Reviewed contract agreements for term compliance
● Processed and monitored credit applications through Dunn & Bradstreet for approvals for lines of credit
Newline Products Inc.
Contracts Compliance, Credit Finance, and Collections Manager
(2009-2012)
● Review and extract data from general construction contracts for compliance regarding: Progressive billing, insurance/safety requirements, and completion dates
● Manage and supervise: Billing Coordinators (2) and an Accounts Payable Coordinator
● Collections Monitored over 300+ accounts to prevent aging on non-payment on previous accounts
● Generate and process joint check agreements for clients with delinquent account histories to secure the company’s funding on new contracts and purchase orders
● Generate and submit monthly aging reports to the CFO, executive team, and managers monthly on accounts due to non-compliance of contractual agreements
Kendell S. Manning
● Write job descriptions, policies/procedures for accounting and various departments
● Communicate with clients reference to project issues and accounting concerns and route clients to the appropriate department for project resolution
Quest Corp. Publishing
Accounts/Collections Manager (2008-2009)
● Monitor over 200 accounts
● Receive clients’ payments via electronic payments, credit cards, wires and EFT by phones and checks
● Bill clients and place collection calls and/or emails on delinquent accounts
About Me
Self-motivated, proficient professional possessing years of progressive experience. Have a career history of consistent advancement based on achievement and a reputation for taking technical and complex projects that require great analytical skills and streamlining them into procedures that improve workflow and productivity.
Skills
Account Management
Analytical Skills
Client Relations
Communication
Customer Service
Problem Solving
Project Management
Team Management
Computers and Software:
Excel, PowerPoint, Word, Outlook, Oracle Applications, NetSuite, Kronos, Saleforce, QuickBooks, GoldMine, Microsoft Office
Education
East Texas State University 1984
Franklin D. Roosevelt HS 1981-1984
Contact
*.*.****************@*****.***
Job Experience
Aprima Medical Software
Credit Collections Manager (2012-Present)
● Supervise 2 A/R Analysts
● Generate A/R aging reports
● Correspond with clients both verbally and in writing to resolve outstanding balances based on A/R aging
● Reconcile accounts
● Issue credit memos and review contract agreements for term compliance
● Process and monitor credit applications through Dunn
& Bradstreet for approvals for lines of credit
● Process credit cards, wires, and ACHs for payments
● Present to CEO, CFO, and CEA on the progress of A/R status for both commercial and non-commercial
accounts by aging
Reddy Ice Corporate Office via Robert Half
Accounts Receivable Manager (6 months)
● Managed and supervised 12 A/R Collectors
(Commercial/Non-Commercial)
● Monitored each collectors portfolio performance- A/R Aging
(30days-120+days)
● Corresponded with clients verbally and in writing to resolve outstanding account balances by aging
● Reconciled accounts and issued credit memos
● Reviewed contract agreements for term compliance
● Processed and monitored credit applications through Dunn & Bradstreet for approvals for lines of credit
Newline Products Inc.
Kendell S. Manning
Contracts Compliance, Credit Finance, and Collections Manager
(2009-2012)
● Review and extract data from general construction contracts for compliance regarding: Progressive billing, insurance/safety requirements, and completion dates
● Manage and supervise: Billing Coordinators (2) and an Accounts Payable Coordinator
● Collections Monitored over 300+ accounts to prevent aging on non-payment on previous accounts
● Generate and process joint check agreements for clients with delinquent account histories to secure the company’s funding on new contracts and purchase orders
● Generate and submit monthly aging reports to the CFO, executive team, and managers monthly on accounts due to non-compliance of contractual agreements
● Write job descriptions, policies/procedures for accounting and various departments
● Communicate with clients reference to project issues and accounting concerns and route clients to the appropriate department for project resolution
Quest Corp. Publishing
Accounts/Collections Manager (2008-2009)
● Monitor over 200 accounts
● Receive clients’ payments via electronic payments, credit cards, wires and EFT by phones and checks
● Bill clients and place collection calls and/or emails on delinquent accounts
General Lock/Clark Securities
Contact this candidate