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Manager Customer Service

Location:
Dallas, Texas, United States
Salary:
23.00 hr
Posted:
June 18, 2019

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Resume:

Kendell S. Manning

About Me

Self-motivated, proficient professional possessing years of

progressive experience. Have a career history of consistent advancement based on achievement and a reputation for taking technical and complex projects that require great analytical skills and streamlining them into procedures that improve workflow and productivity.

Skills

Account Management

Analytical Skills

Client Relations

Communication

Customer Service

Problem Solving

Project Management

Team Management

Computers and Software:

Excel, PowerPoint, Word, Outlook, Oracle Applications, NetSuite, Kronos, Saleforce, QuickBooks, GoldMine, Microsoft Office

Education

East Texas State University 1984

Franklin D. Roosevelt HS 1981-1984

Contact

214-***-****

ac9m5f@r.postjobfree.com

Job Experience

Aprima Medical Software

Credit Collections Manager (2012-Present)

● Supervise 2 A/R Analysts

● Generate A/R aging reports

● Correspond with clients both verbally and in writing to resolve outstanding balances based on A/R aging

● Reconcile accounts

● Issue credit memos and review contract agreements for term compliance

● Process and monitor credit applications through Dunn

& Bradstreet for approvals for lines of credit

● Process credit cards, wires, and ACHs for payments

● Present to CEO, CFO, and CEA on the progress of A/R status for both commercial and non-commercial

accounts by aging

Reddy Ice Corporate Office via Robert Half

Accounts Receivable Manager (6 months)

● Managed and supervised 12 A/R Collectors

(Commercial/Non-Commercial)

● Monitored each collectors portfolio performance- A/R Aging

(30days-120+days)

● Corresponded with clients verbally and in writing to resolve outstanding account balances by aging

● Reconciled accounts and issued credit memos

● Reviewed contract agreements for term compliance

● Processed and monitored credit applications through Dunn & Bradstreet for approvals for lines of credit

Newline Products Inc.

Contracts Compliance, Credit Finance, and Collections Manager

(2009-2012)

● Review and extract data from general construction contracts for compliance regarding: Progressive billing, insurance/safety requirements, and completion dates

● Manage and supervise: Billing Coordinators (2) and an Accounts Payable Coordinator

● Collections Monitored over 300+ accounts to prevent aging on non-payment on previous accounts

● Generate and process joint check agreements for clients with delinquent account histories to secure the company’s funding on new contracts and purchase orders

● Generate and submit monthly aging reports to the CFO, executive team, and managers monthly on accounts due to non-compliance of contractual agreements

Kendell S. Manning

● Write job descriptions, policies/procedures for accounting and various departments

● Communicate with clients reference to project issues and accounting concerns and route clients to the appropriate department for project resolution

Quest Corp. Publishing

Accounts/Collections Manager (2008-2009)

● Monitor over 200 accounts

● Receive clients’ payments via electronic payments, credit cards, wires and EFT by phones and checks

● Bill clients and place collection calls and/or emails on delinquent accounts

About Me

Self-motivated, proficient professional possessing years of progressive experience. Have a career history of consistent advancement based on achievement and a reputation for taking technical and complex projects that require great analytical skills and streamlining them into procedures that improve workflow and productivity.

Skills

Account Management

Analytical Skills

Client Relations

Communication

Customer Service

Problem Solving

Project Management

Team Management

Computers and Software:

Excel, PowerPoint, Word, Outlook, Oracle Applications, NetSuite, Kronos, Saleforce, QuickBooks, GoldMine, Microsoft Office

Education

East Texas State University 1984

Franklin D. Roosevelt HS 1981-1984

Contact

214-***-****

ac9m5f@r.postjobfree.com

Job Experience

Aprima Medical Software

Credit Collections Manager (2012-Present)

● Supervise 2 A/R Analysts

● Generate A/R aging reports

● Correspond with clients both verbally and in writing to resolve outstanding balances based on A/R aging

● Reconcile accounts

● Issue credit memos and review contract agreements for term compliance

● Process and monitor credit applications through Dunn

& Bradstreet for approvals for lines of credit

● Process credit cards, wires, and ACHs for payments

● Present to CEO, CFO, and CEA on the progress of A/R status for both commercial and non-commercial

accounts by aging

Reddy Ice Corporate Office via Robert Half

Accounts Receivable Manager (6 months)

● Managed and supervised 12 A/R Collectors

(Commercial/Non-Commercial)

● Monitored each collectors portfolio performance- A/R Aging

(30days-120+days)

● Corresponded with clients verbally and in writing to resolve outstanding account balances by aging

● Reconciled accounts and issued credit memos

● Reviewed contract agreements for term compliance

● Processed and monitored credit applications through Dunn & Bradstreet for approvals for lines of credit

Newline Products Inc.

Kendell S. Manning

Contracts Compliance, Credit Finance, and Collections Manager

(2009-2012)

● Review and extract data from general construction contracts for compliance regarding: Progressive billing, insurance/safety requirements, and completion dates

● Manage and supervise: Billing Coordinators (2) and an Accounts Payable Coordinator

● Collections Monitored over 300+ accounts to prevent aging on non-payment on previous accounts

● Generate and process joint check agreements for clients with delinquent account histories to secure the company’s funding on new contracts and purchase orders

● Generate and submit monthly aging reports to the CFO, executive team, and managers monthly on accounts due to non-compliance of contractual agreements

● Write job descriptions, policies/procedures for accounting and various departments

● Communicate with clients reference to project issues and accounting concerns and route clients to the appropriate department for project resolution

Quest Corp. Publishing

Accounts/Collections Manager (2008-2009)

● Monitor over 200 accounts

● Receive clients’ payments via electronic payments, credit cards, wires and EFT by phones and checks

● Bill clients and place collection calls and/or emails on delinquent accounts

General Lock/Clark Securities



Contact this candidate