Angela Padgett

Summary

Highly motivated and driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations, customer care, service and collections. Strong ability to drive profits, control costs and achieve continuous process improvement. Successful at motivating, training and developing team members to drive profitability in highly competitive environment. Skills

Recruiting and Hiring

Profit and loss accountability

Employee development

Goal setting

Schedule management

Performance improvements

Supervision and training

Customer retention

Staff development

Experience

Manager

April 2000 to Current

Aaron's Inc. - Atlanta, GA

Determined efficient work schedules for team on weekly basis to keep project moving and each shift properly staffed

Executed new training initiative to improve skills and develop leaders from within Evaluated operations trends and made proactive strategy adjustments to maintain alignment between performance and objectives

Reviewed performance reports and used data to develop continuous improvement initiatives Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability

Trained and mentored new employees to maximize team performance and achieve daily performance objectives

Managed day-to-day operations, including supervision and assignment delegation for up to a 15 member team

Gave input on how to improve training and employee productivity Maintained open and professional team relationships to quickly identify and resolve issues Consistently met financial targets with close monitoring of expenses, labor hours and supply use Oversaw personnel recruitment, performance and scheduling Coached new team members on job tasks and performance strategies Greeted, assisted and informed over 700 customers daily in high traffic Updated accounts with documentation of interactions and current information Managed daily posting of payments to customer accounts Oversaw and trained new employees on collection methods, documentation requirements and performance strategies

Reached out customers to collect outstanding payments via one-time or negotiated installment methods Established clear methods for determining proper process with each customer type Reached out to customers to discuss late payments and options for remitting amounts due Maintained inventory accuracy by accurately counting stock-on-hand and reconciling discrepancies Planned and executed in-store promotional events to increase customer engagement and sales revenues Mentored employees and instructed on management of complicated sales, complex issues and difficult customers

Greeted guests promptly with positive attitude and asked open-ended questions to better understand shopping needs

Lead team of seven employees in all operations including sales, service, collections and office functions 14 Juliana Way NW, Cartersville GA 30120

Home: 770-***-**** - ac9m4n@r.postjobfree.com

Promoted profitability of 15% to 24% business by tracking performance indicators and driving corrective action per month. Green was 15% or higher

Engaged professionally with employees and customers to build rapport and nurture relationships Oversaw NW Atlanta by training and mentoring all new employees during their new hire training period Assessed each employee's individual strengths and delivered mentoring to improve upon weak skill levels Supported community outreach initiatives by partnering with local schools and boys and girls scout clubs Controlled write offs to less than 1% per year

Education and Training

High School Diploma : 1994

Gordon Central High School - Calhoun, GA

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