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Quality Director

Bloomfield Hills, MI
June 18, 2019

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A specialist in diversity as it applies to global professional customer service and relationship with international experience and skills in Automotive Quality, Manufacturing, Operation, Supplier Management, Warranty, Audit Process, Product Development, Customer Special Requirements, Government Regulations, National Highway Traffic Safety Administration (NHTSA’s) Requirements, and FMVSS. Product knowledge of Chassis, Powertrain, Interior Electrical, Seating and interior, Climate Control and Body Closure systems. Strong project management, and negotiation skills with proven financial achievements. Strong process, product integrator during multiple business acquisitions, and spin off.


To obtain a Director position in Quality, Manufacturing, Business Strategy Planning, or Customer Relationship.


* Eastern Michigan University, Ypsilanti, MI - Major: Master of Science in Manufacturing Process Engineering Technology with Minor in Quality Management (G.P.A. 3.85), 2000.

* Eastern Michigan University, Ypsilanti, MI - Major: Bachelor of Science in Medical Technology with Minor in Chemistry (G.P.A. 3.4), 1998.


Continental Automotive Systems: Auburn Hills, MI (3/2005 – Present)

($52 Billion Revenue – No. 1 Biggest Automotive Supplier World Wide)

North America Corporate Quality Director:

European OEM Account (VW, BMW, Mercedes Benz, Daimler Truck, PACCAR) (1/2011 – Present)

Ford Account (3/2005 – 1/2011)

Leading and Managing the quality of the ALL Chassis, Powertrain, and Interior Electronic Products across all 5 divisions /15 Business Units at Continental Automotive.

Acting as primary point of customer contact to coordinate activities with advanced ability to effectively communicate and influence the outcomes of the decision-making process at the Executive Level.

Supporting the Global Quality Organization at Frankfurt, Germany to establish the new processes and procedures for Continuous Improvements.

Leading and ensuring “Customer Special Requirements” implementation at Corporate Level and North American Plants.

Leading over 110 major launches for multiple new model programs in North America and Asia with Ford Motor Company, VW, BMW, and Mercedes Benz in the past 14 years.

Managing, leading, and implementing Warranty Activities in North America, and Europe including “Warranty Cost Reduction” and “Warranty Sharing” Negotiation with customer.

Leading all Executives Regional meetings with Ford HQ in USA and Mexico, BMW, VW, and Daimler in North America.

Participating and establishing goals in "Target Agreement Reviews" for new Model Products.

Managing and supporting new program issues such as capacity, budget, material handling, packaging, and sub-supplier’s issues with cross functional teams.

Training and Auditing Continental Plants for “Design & Process Improvement” actions.

Leading and performing customer specific Process Audit.

Managing Continental North America “Warranty Part Return Center /Analysis Lab” for all OEMs.

Training all North American Plant Quality Managers for Ford, VW, BMW, and Daimler Specific Requirements, Lean Manufacturing & AIAG Standards.

Implemented over 170 Corrective Action Plans and Lean Manufacturing Projects across different Plants.

Reviewing “Safe Launch Plans” at Continental North American & Europe plants prior to launches.

Participated and supported the Corporate with a special assignment of launching and startup of 2 new manufacturing plants in Mexico.

Led and strategized quality activities and transitions during Continental’s Major Motorola acquisition in 2006 and Siemens VDO in 2008.

Managed and monitored Ford Q1 Certificate for 89 sites WW, and VDA for 11 sites at Continental.

Managed Global Quality Launch Issues and supported Ford Motor Company and other European OEM in North America, Asia and South America with their daily and high-level issues.

Led all major Corporate Executives Review (ABF / BUR and all related reviews) for Ford (WW Status), and European OEM (Regional Status) at Continental for Quality and Manufacturing issues.

Lear Corporation: Southfield, MI (7/2003 – 3/2005)

($16 Billion Revenue)

Corporate Quality Manager – Ford, BMW, Nissan & Hyundai Accounts (2/2004 – 3/2005)

Managed and led Quality for ALL Seating Programs for Lear Ford, BMW, and Hyundai / Nissan Divisions, at 14 seating plants. This was including all Advance Product Quality Planning (APQP), Production, Supplier Quality, and Warranty activities.

Developed and implemented “New Product Requirements” with customer and Lear Manufacturing Plants.

Represented Lear as Executive Management in terms of Quality Concerns for current & future issues.

Led, managed, and conducted “Ford Launch Readiness Reviews” at the Seating Plants during the program launches.

Led and reviewed the seat “H-Point”, “Appearance Criteria” and “Interior Color Harmony” according to the customer requirements.

Created and implemented the “Safe Launch” plans across Lear Manufacturing Plants.

Managed Sub-Supplier Quality issues for all Ford, BMW, and Hyundai programs.

Led 8 major launches at Lear / Ford Seating Plants.

Created and submitted monthly Quality Reports from Plants to Corporate in order to establish continuous improvements.

Conducted the quarterly “Ford Business Unit Reviews BUR” for seating Plants.

Corporate Quality Manager – Daimler Chrysler Accounts (7/2003 – 2/2004)

Managed ALL Seating Programs for Lear Daimler Chrysler Division for quality requirements.

Developed and implemented new product / services requirements with customer.

Led all Daimler Chrysler Process Sign-off (PSO) and launch activities with customer.

Maintained continuous improvement at the North America Seating Plants.

Led 2 major launches at Lear/Daimler Chrysler Seating Plants.

Ford Motor Company: Plymouth, MI (7/2000 – 7/2003)

($146 Billion Revenue)

New Model Launch Supervisor - Climate Control Div., Sheldon Rd Plant (7/2002 – 7/2003)

Led the all launches, TS 16949 & Ford Q1 Certification during transition from Ford to Visteon

Coordinated all of the new model program activities “Advanced Product Quality Planning” for 14 launches at Sheldon Rd Plant, including PPAP / PSW final submission.

Conducted, and prepared for Launch Readiness Review (LRR) meetings with customers.

Assisted Program Managers in negotiating customer target requirements and incorporating it within the Visteon Statement of Work (SOW).

Assisted the Program Buyers with "Sourcing Process" based on product performance and part manufacturability.

Published the "Manufacturing Visteon Product Development System" Corporate Global Requirements Web Page” for Visteon New Model Programs.

Implemented & audited “Visteon Product Development System” process at Sheldon Rd Plant.

Published over 25 local and corporate procedures to meet TS 16949 requirements.

Obtained and Maintained TS 16949 and Q1 Certificate as Lead Auditor for the Plant.

Led and instructed “Lean Manufacturing, TS 16949, Six Sigma” to Visteon Internal employees.

Manufacturing / Industrial Eng - Climate Control Div, Sheldon Rd. Plant (7/2000 –7/2002)

Lead Industrial Engineer for “Lean Manufacturing”, “Annual Budget”, “Line Rebalance”, and “Annual Capacity Study” projects at Sheldon Rd Plant, for 7Million production parts per year.

Optimized manufacturing process for 27 manufacturing lines at Sheldon Rd Plant.

Redesigned and implemented “Lean Manufacturing Cells” for 17 manufacturing lines.

Rearranged one of the shipping docks to implement SMF system.

Assisted Customer Business Group to quote any process / design changes, as well as new businesses by submitting Business Planning Letter and Visteon Quoting Form.

Estimated & quoted required capital investments for facilities, labor, and overhead for future and current model programs as a lead manufacturing Engineer for Climate Control Division.

Calculated the Annual Budget for all product lines as a lead manufacturing engineer.

General Motor Corporation: Warren, MI (4/1999 – 7/2000)

($155 Billion Revenue)

Quality Engineer Analyst (C) – Central Body Closure Systems, Warren, MI (9/1999 – 7/2000)

Analyzed warranty & quality issues to establish “Best Design Guideline” for future models, and to support sub-supplier sourcing decisions.

Followed JD Power Survey to Benchmark. Also, coordinated performance testing for all closures’ components across all global GM platforms, to develop & implement the Best Practice for all body closures’ system components.

Participated, supported and provided data at all of the closures “Design Review Meetings” for new program launches to highlight any concern from the past products performances.

Central IT (GMNA ISS) Student Intern (4/1999 – 8/1999)

Supporting GM Headquarter with AutoCAD licenses to prepare for Y2K. Updated over 400,000 AutoCAD licenses globally, for GM sites.

St. Joseph Mercy Health System / Hospital: Ann Arbor, MI (11/1998 – 12/1999)

(Member of Top 100 Hospital in US)

Medical Lab Tech – Central/Main Processing Lab, Ann Arbor, MI

Performed patients / specimen’s registration in the data base, as a Medical Technologist

Performed specimen’s preparation prior to uploading them in the testing equipment

Prepared specimens at Microbiology Lab to start and process the microbiology culture

Updated the data base with the patients test result and communicated the result to the physicians / Pathologists.


Honors: Dean’s List, Eastern Michigan University, Ypsilanti, MI

Certificates: ISO 9001 / TS16949 Lead Auditor 2002, Volkswagen PSB 2015,

ISO 9001 2015/ IATF 16949 2016 Lead Auditor, including

“Customer Specific Requirements, and Core Tools”

Special Technical Skills: Tooling Requirements, PPAP, New Model Launch Gate Development, Problem Solving, Failure Mode & Effects Analysis (FMEA), Capacity Study & Requirements, Forecasting, Packaging Requirements, Process Capability Study, Logistic & Material (MMOG) Requirements, Process Change Requirements, Process Mapping, Lean Manufacturing ( Kanban, 5S, Kaizen), Error Proofing, Product Traceability, Process Contamination Study, Best Practice Development & Implementation, Process Audit, Supplier Readiness Audit, Warranty Contract & Cost Negotiation, Benchmarking, and knowledge of Electronic Production Process.

Awards: 1) Visteon Budget Award

2) Continental Automotive - Gold Award for Supplier Management.

Contact this candidate