To work in a position where I will increase gains in profit performance, revenue growth and market share by using my expertise and skills in sales and business management and entrepreneurial drive. Being the self-motivated individual with a positive approach and the ability to lead and motivate others whilst performing effective business results. Proficient at building and maintaining professional relationships at all level.
Hotel Manager Jan 2012 - Present
Outrigger Guam Beach Resort
By leading exceptional sales and revenue management team, achieving better financial and results YOY or increase YOY GOP and NOI while maintaining brand standards, guest satisfactions and Tripadvisor No. 1 ranking in the local market.
Being over 70% of business is coming from Japan market, heavily involved in Japan market sales calls, such as major tour wholesalers, OTAs and mice market companies. Participate various trade shows, travel agent’s seminars in Japan to drum up businesses. Wealth of knowledge in Japan market scene.
Representing the company in various exhibitions and travel industry fairs to increase visibility of the property and brand name.
Liaise with the property owner and the owners of concessions in regards to the property operational matter and overseeing multi-millions renovation; capital projects while achieving over 90% occupancy YTD. The owner’s return at the highest in the recent years.
Through the aggressive sales efforts, champion to implement a companywide loyalty program and new global brand standards. Achieving a 100% compliance on the brand standards.
Director of Food and Beverage Nov 2008 – Jan 2012
Outrigger Guam Beach Resort
By researching the market on a regular basis, able to turnaround underperforming Food & Beverage operations to achieve the highest ever gross revenue’s operation by increasing 28% within a few years.
Launched the successful promotional and sales activities with managing over 100+ employees in the F&B department and recruitment of key F&B managements by providing a clear and consistent message regarding operational goals to produce desired results on a continuous basis.
Food and Beverage Director Feb 2004 – Nov 2008
Hilton Guam Resort & Spa
Established in the annual revenue and gross operating profit in Food & Beverage operations including events and conferences by working closely with various business partners while slashing operating expenses to a minimum. Master mind of implementing extremely successful and profitable outlets.
Successfully planned and executed over 2.5 million renovation projects of F&B facilities in 2006-07.
Assistant F&B Director May 2001 – Feb 2004
Pacific Islands Club Guam
Responsible for making sure guest satisfaction in day to day operation for 7 outlets, banquet plus a golf course restaurant by training and counseling F&B management team.
Assisted F&B Director on annual budgeting and S&M strategy process for the department.
Successfully set up and rollout the new ballroom facility by converting indoor tennis court and generated additional 5 million in F&B revenues.
Pre-opening Support F&B Manager Apr 2000 – Aug 2000
Grand Hyatt Shanghai, Republic of China
Achieved the successful soft opening by meeting the tight deadline; from purchasing operating equipment, setting up of outlets and staff training to prepare for business.
Restaurant/Banquet Service Manger Oct 1996 – May 2001
Hyatt Regency Osaka, Japan
Successfully revitalized Japanese restaurant business and turned into profitable operation.
Managed banquet operation, which was responsible for 65 % of total F&B revenues. Achieved over annual revenue of 15 million in the first time in banqueting by conducting sales for the corporate accounts and wedding agencies.
Food & Beverage Restaurant Manager Dec 1993 - Oct 1996
Hyatt Regency Guam
Gone through pre-opening, soft opening and grand opening stage to start up the outlets.
By lunching in-house targeted promotion, successfully increased outlet revenue. As the result, selected for the manager of quarter.
Established the lowest employee turnover ratio under my management outlet among other F&B outlets. Successfully operated multiple outlets by planning and launching monthly outlet promotion with S&M team.
Rooms Division Management Jan 1993 Dec 1993
Frontier Hotel Casino, Las Vegas, NV
Exposed in all aspects of Front office duties, and busy reservations office on both domestic and international markets. Handled casino VIP reservation line.
Food & Beverage Assistant Manager Jun 1992
Pebble Beach Golf Resort, Monterey, CA
Accomplished setting and running 400 seats F&B outlet during US open golf tournament.
Responsible for volunteer staff and organizing training for over 50 staff including scheduling.
Front Desk Clerk/Night Auditor Oct 1989 Sep 1991
All Star Inns/Best Western, Van Nuys, CA
Managed all aspects of Front Office duties including reception, cashiering, operator and reservation. Handled any guest queries or complaints. Handled on the job training for new employees. Executed night auditing on all front desk transactions, including balancing account payable, receivable, and daily income.
2018 AHLA (American Hotel & Lodging Association) – Taking the CRDE (Certified Rooms Division Executive) certification course
2006 Cornel University – Singapore, successfully completed the financial management course
2005 HACCP (Hazard Analysis and Critical Control Point) certified – International HACCP Alliance
1993 Graduated from University of Nevada, Las Vegas with B.S degree in Hotel Administration.