Sales Administrative Assistant
Resume:
EDUCATION
UNIVERSITY OF CALOOCAN CITY
From June 2011 to April 2013
Bachelor of Science in Office Administration
(Major in Office Management)
From June 2009 to April 2011
Associate in Computer Secretarial
BAGUMBONG HIGH SCHOOL
From June 2004 to March 2008
PROFILE
A position as an active employee,
involving responsibility and
working with others as a team
member to achieve advancement
and growth for the company.
CONTACT
MOBILE NUMBER:
974- 6604-9873
MERIDY
CALIZO
SINGSON
ADMINISTRATIVE ASSISTANT
EMAIL:
*******.*********@*****.***
WORK EXPERIENCE
AMWAJ CATERING SERVICES (Receptionist)
QATARGAS CLUBS (From July 1, 2018 to
present)
AMWAJ HEAD OFFICE (From November 2017
to June 30, 2018)
Key responsibilities:
Welcomes visitors by greeting them, in person or on the telephone; answering or referring inquiries.
Directs visitors by maintaining employee and department directories; giving instructions.
Maintains security by following procedures; monitoring logbook; issuing visitor badges.
Answer, screen and forwarding any incoming phone calls while providing basic information when needed.
Maintains safe and clean reception area by complying with procedures, rules, and regulations.
Booking of Recreational court requests from the residents of the Community.
Assisting and preparing registration of enrollees for the Recreational, Social and summer camp classes.
Updating bulletin boards.
Updating checklist logbook.
Preparing for Ladies day and evening.
Sending End of day and monthly reports such as counts of residents and guests visited the club who facilitate pools, courts, function rooms and who dine/take away orders from the restaurant.
Checking mails from the Superiors for any updates and guidelines need to implement/ to follow.
Keys Panel Checking (if complete).
Record and sort daily mails/deliveries/couriers.
Take and receive messages promptly and route it to the concern.
Update appointment calendars and schedule meetings.
Provide clerical support as and when required.
Maintain data of activities.
Receiving mail posts and distribute to concerned person.
Coordinate with various sections.
Key achievement/projects
Star receptionist for the fourth quarter of year 2018. PROCESS SYNERGY (San Miguel Corporation)
(Customer Interaction Associate)
o From November 18, 2013 to October 29, 2017
Key responsibilities:
Marketing Process
1. Conducts initial lead evaluation and qualification. 2. Handles marketing campaign/promo through
outbound calls to targeted customer segment.
3. Conducts outbound call to validate feedback and response to marketing campaigns.
4. Conducts outbound call to conduct customer
satisfaction surveys for service improvement and
enhancement of customer loyalty and retention.
Sales Process
1. Answers all voice calls, give caller the spiels in accordance with the applicable standard service level agreement (SLA) with the customers.
2. Identifies all customers interacting with Petron Customer Care through various channels to ensure
that they are authorized representatives and to
provide personalized service.
3. Access customer master data and historical
transaction data to validate products/services
required by the accounts.
4. Opens the credit master data in SAP to check customer credit status.
5. Processes efficiently, accurately and within the standard targets and applicable SLA with customers all orders from any of the available channels (phone, fax, emails, etc.)
6. Edits and deletes existing orders as requested by authorized customer representative or sales
personnel.
7. Attends to customers’ sales order follow up by
analyzing the delay of the delivery and coordinating with various parties to expedite customers’ request. 8. Prepares the necessary request for Debit/Credit Notes in cases of under or over billing.
9. Periodically, analyzes the sales generated by a cash customer after order creation and creates lead
document when customer meet the volume criteria for upgrading to regular account.
10. Reconciles cash sales accounts.
11. Clean up open sales orders.
12. Prepares Record of all interactions with the customers in the CRM system.
Service Process
1. Handles customer feedback (inquiries and complaints) received through the inbound calls, SMS feedback from motorist and emails from websites regarding products and services (non-cards and cards related issues)
applying the necessary customer handling skills to appease/pacify the complainant in accordance with the applicable SLA.
2. Provides helpdesk assistance within company
standards and/or applicable customer SLA, all queries from business partners and customers to enhance First Call Resolution, which includes among the others:
a. Product application and recommendation
b. Fleet Card and other card variant concerns
c. Product Data Sheet requirement
d. Dealership application.
Administrative functions
1. Logs-in and logs-out to ensure proper call routing process.
2. Submits required reports.
3. Attends specialized seminars and training as required. Performs other duties /responsibilities that maybe assigned by the Team Leader from time to time.
o DBP SERVICE COPORATION
Makati City
From June 2012 to August 2012
o QUEZON CITY HALL OF JUSTICE
Quezon City
From February 2012 to March 2012
o INTERNATIONAL CONTAINER TERMINAL SERVICES INC.
Metro Manila
From November 2010 to February 2011
VINCENT CLOUD (Catering Services Manager)
Email: *******@*****.**
Mobile: 66613821
ED VINCENT BONGCAWIL (Head Receptionist)
Email: **********@********.***.**
Mobile: 66525324
Meridy C. Singson
Applicant
90%
80%
80%
90%
75%
Nortel/Cisco
Telephone
Microsoft Office
Customer
Service Oriented
Good work ethics
Stenography
TRAININGS ATTENDED
SKILLS
CHARACTER REFERENCES
Contact this candidate