DISTRICT MANAGER DIRECTOR OF OPERATIONS
QUALIFICATIONS PROFILE
Accomplished and growth-focused professional, offering broad-based management experience in all aspects of operations; backed by track record of success in boosting profitability and improving business processes. Concept-to-execution driver and hands-on leader; skilled at creating business plans, formulating cost-effective solutions, and supervising cross-functional teams toward customer satisfaction, productivity, and organizational growth. Effective at building relationships and working collaboratively with diverse individuals. Articulate communicator with basic knowledge of Spanish language. Technically proficient with Microsoft Office Suite (Word, Excel, and PowerPoint).
CORE COMPETENCIES
Profit and Loss (P&L) Administration Budget Control Food Safety Maintenance Asset Protection
Risk Management Team Building and Development Policy Development
PROFESSIONAL EXPERIENCE
Garden Fresh Restaurants, LLC San Diego, CA
Regional Vice President of Operations Director of Operations General Manager Service Manager Apr 1997–May 2018
Directly supervised six director of operations while providing hands-on oversight to daily operations of 45/31 restaurants
Presided over conference calls and meetings with the Executive Team regarding all operational financials, plans, policies, procedures, initiatives, and priorities in support of the company’s short- and long-term direction
Conducted visits to specific districts with the director of operations and their teams to discuss guest satisfaction, staffing, profit and loss (P&L) performance, food safety, asset protection, risk management, facilities, communication, and company support
Served as training store general manager, in charge of opening and providing necessary support to new restaurants throughout Arizona, Texas, Chicago, New Mexico, West Florida, Nevada, and California
Career Highlights:
Made a significant contribution in launching a campaign for St. Jude Research fight against childhood cancer, thus raising funds of approximately $400K
Received various recognitions including General Manager of the Year, Top Sales, and Highest Guest Satisfaction awards for outstanding performance, as well as involvement with Presidents Council
EARLIER CAREER
Fosters Freeze International, Inc. San Luis Obispo, CA
District Manager
El Pollo Loco Rancho Cucamonga and Upland, CA
General Manager
EDUCATION
Coursework in Management – Mount San Jacinto College, San Jacinto, CA
PROFESSIONAL DEVELOPMENT
Multi-unit Leadership Seminars