Customer Service Sales

Karmen Paola Robles

520-***-****

******.*****.******@*****.***

Education

The University of Arizona, Tucson, AZ

Bachelor of Science, in Retailing and Consumer Science May 2018

Experience

Enterprise Rent-a-car Account Specialist Tempe, AZ November 2018-Present

oManaging the business relationships with the organization's larger customers

oOpen and maintain business accounts

oSupervise maintenance of vehicles and DOT inspections

oCRM Execution

oMarketing to bring new business

Enterprise Rent-a-car Management trainee Tempe, AZ August 2018-November 2018

oManage Fleet

oAssist customers with reservations and problem solving with any issues that the customer might have during/after rental

oBilling customer/ corporate accounts

oMarketing with corporate accounts and maintaining relationship with them

oProblem solving

oExceeding sales goals and customer service surveys

Michael Kors Store Supervisor Tucson, AZ August 2017-May 2018

oStaff supervision and guidance, complying with all company policies, procedures and directives

oAchieve personal and store sales goals, and to develop lasting client relationships

oSupport and encourage staff to provide the highest level of customer service

oCollaborate with store manager in areas of risk management, physical security, store cash controls, and inventory management

oEnsure the selling floor is neat, organized, stocked and reflects the correct visual image at all times

oAssist in the implementation and maintenance of all merchandising/ visual directives

oCreate/organize events to raise store sales

BEBE Sales Manager Tucson, AZ November 2016-May 2017

oMeet weekly sales goals and demonstrate knowledge of merchandise

oOpen/Close store/Bank Responsibilities (deposits, open/close registers, count safe)

oAddressed customer inquiries and resolved complaints

oTrained staff to deliver outstanding customer service

oRecruiting/Interviewing/Hiring/Training & Development

oFloor Supervision

oPayroll Management/Loss Prevention

oVisual Merchandising/ Windows

Skills

Language: fluent in reading, writing, and speaking Spanish

Professional: customer service, management, teamwork, sales, leadership, organized

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