Recruiting and Client Service Management

Demetrius Byrd Home: 469-***-****

**** ***** *****: *******@*****.***

Little Elm, Texas 75068

Objective

To obtain a position that will enable me to use my excellent communication abilities and critical thinking skills as well as my management experience to gain further experience while enhancing the company's productivity. Qualifications

● Great Communication skills

● Collaborative

● Self-starter who is organized and disciplined

● Welcomes the challenge of solving problems

● Quick to learn new ideas with other employees in order to learn job materials

● Accountable

● Good multitasker

● Commitment

● Planner

● Good knowledge of math concepts

● Strong typing skills(50 WPM)

● Experienced in coaching others and managing a group of individuals Microsoft experience:Word, Outlook, Powerpoint, Sharepoint, Skype, Excel, Teams Background knowledge of operating systems: Windows 2000, Windows ME, Windows Vista, Windows 7, Windows 10

ATS systems: Salesforce, Taleo, Soneto

Work Experience

Senior Recruiter, January 2016-June 2019

MGA Homecare, Addison, TX

● Review resumes and credentials for appropriateness of skills, experience, and knowledge about position requirements through recruiting resources like Ziprecruiter, Indeed, Careerbuilder, Monster and LinkedIn to build pipeline

● Utilize company’s software in Soneto and Taleo to identify former employees or past prospective candidates as form of recruiting and pipeline building

● Sourcing of candidates through use of cold calling in designated areas

● Conduct phone screens, schedule face-to-face interviews, help facilitate employee drug screens, background, and reference checks

● Initiate use of Google Voice to contact candidates in specific areas of Dallas to better facilitate communication for recruiting

● Utilize effective listening and communication to negotiate pay rate at initial phone screening

● Ensure candidate has required compliance items for HR verification

● Negotiate pay rate increase when nurse becomes eligible for rate increase after one year

● Openly communicate with clinical staff for approval to ensure nurse is clinically sound while using information received as a tool to continue to gain knowledge to better communicate with candidates

● Use of creative skills by searching through existing nurses who can train up through company’s comprehensive ventilator and tracheostomy program and replace specified nurse to meet retention goals of agency for both families and nurses to agency

● Work staffing on-call during the week and over the weekend and report provided from different occurrences

● Attend career fairs and maintain relationships with deans of nursing and career planning specialists at local nursing colleges

● Use of resource portals through respective nursing schools to increase pool of candidates to company

● Help facilitate mentorship and development of new recruiters

● Organize reports on recruiting metrics by utilizing excel spreadsheets to keep track of conversion rate of interviews, final hires, follow-up candidates, and retention rate of nurses

● Organize reports to calculate SPH on specific candidate and gross profit percentage based on hours worked and candidate’s rate versus insurance reimbursement rate Client Service Manager,January 2015-January 2016

MGA Homecare, Addison, TX

● Manage a set of clients while keeping track of their approved nursing hours throughout each certification period

● Visit client homes with clinical supervisor for recertification period to continue nursing services

● Responsible for oversight of the insurance verification and authorization processing, eligibility and benefit verification, initial and ongoing authorization requests

● Maintain policies and procedures to ensure timely communication of verification and authorization status,

● Communicated with management on areas of risk.

● Provide tracking and regular updates on outstanding issues while maintaining efficient tracking of all pending authorizations to ensure timely resolution and avoid loss of revenue.

● Performed routine review of outstanding requests

● Coordinate communication with the contracting department on payer related issues as appropriate

● Work with clinical supervisors to provide the best nurse or nurses requested based on preference while conscientious of child’s diagnosis in addition to the child being a g-button, trach, or ventilator patient

● Travel outside the office to admit patients

● Routine home visits to ensure client satisfaction with pediatrics services as client service manager

● Re-admit patients to agency after an extended stay in hospital or family’s desire to return to agency’s services after switching to another provider

● Visit pediatric patients in hospital when admitted for extended period of time

● Work staffing on-call during the week and over the weekend and report provided from different occurrences over weekend

Entry Level Recruiter, January 2013-January 2015

MGA Homecare,Addison, TX

● Recruitment of nurse professionals through extensive phone, internet, cold calling, and email prospecting

● Generate a high volume pipeline of candidates under tight timelines

● Interview applicants, verify references, run candidate backgrounds, and organize drug screens

● Leverage job boards through Careerbuilder, Indeed, Ziprecruiter, Craigslist, and social media and referrals to attract qualified candidates

● Present vetted candidates to division client service manager and clinical supervisor for review

● Maintain consistent contact with candidates while on assignment as personal touches to ensure candidate is in good standing

● Organize candidate profiles to account manager for presentation to client

● Collaborate with recruiting colleagues to complete staffing needs

● Work staffing on-call during the week and over the weekend and report provided from different occurrences over weekend

Education

Bachelor of Science, Texas Tech University December 2011 Major: Exercise and Sports Sciences

Minor: English

Associate of Arts and Sciences, Collin County Community College 2006-2009 HONORS/AWARDS

● Dean’s List: four semesters

● President’s List: one semester

● Texas Tech University IMPACT Fund Scholarship: 2009-2010 References available upon request

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