Customer Service Office
Resume:
Odalis Gonzalez
*************@*****.***
Ph.: 786-***-****
OBJECTIVE
To obtain a position in which I may use my considerable knowledge and experience.
SKILLS
Fully bilingual in English and Spanish, Word, Excel and Outlook
SOFTWARE & EQUIPMENT
Proficient in Word, Excel, Power Point, Microsoft Outlook, Access, copy machine, scanner,
fax and credit card machines. AS400, Quickbooks Pro, Peach Tree, Great Plains, QAD, DDI ACCPAC, Sedona, ADP and Paychex payroll software. Return Ware 3.0, ICheck, CRT, Operational Desktop used for banking purposes.
EXPERIENCE
Ascendo Resources (Contract Work) October 2018 - May 2019
A/R, A/P & Collections Specialist Dade and Broward Counties
●Create & maintain client profile
●Create invoices
●E-mail customer statements & invoices
●Prepare deposit
●Process credit card, ach & wire payments
●Post to accounts receivables
●Review customer aging
●Collect on past due accounts
●Resolve customer billing issues
●Reconcile customer accounts
●3 Way matching for accounts payables
●Code & enter data to process accounts payables
●Reconcile vendor accounts
●Faxing, scanning & mailing correspondence
●Work closely with accountant, controller & customer service
●Assist with month end & other projects as needed
Inspirations for Youth and Families, LLC October 2015 – May 2018
A/R & Collections Specialist Ft. Lauderdale, FL
●Create & maintain client profile
●Create invoices
●Post to accounts receivables
●Create credit memos
●Process credit card payments
●Process credits/refunds
●Resolve customer billing issues
●Collect on past due accounts
●Resolve customer billing issues
●File, fax, scan
●Assist in other projects as needed
SNI Companies – (Contract Work) March 2013 – June 2015
A/R, A/P & Collections Specialist Doral, FL
●Create & maintain client profile
●Create invoices and purchase orders
●Process credits/refunds
●Review customer ledger
●Collect on past due accounts
●Process credit card and ach payments
●Code and enter vendor invoices
●Post to accounts receivables
●Process accounts payables
●Prepare deposits manually and electronically
●Reconcile bank, credit card and ach statements
ISS – Integrated Security Systems, Inc. March 2012 - January 2013
Accounting Specialist/Collections Miami, FL
●Prepare deposits
●Post to accounts receivables
●Create credit memos
●Process refund requests
●Collect on past due accounts
●Resolve customer billing issues
●Prepare Partial and Final Release of Liens
●Reconcile customer accounts
●Enter employee timesheets in system for payrolls and financial purposes
●Cover the reception area as needed.
Sno White Floor Mat Systems, Inc. January 2011 – March 2012
A division of Alsco, Inc. Hollywood, FL
A/R & Collections Specialist
●Prepare deposits manually and electronically
●Post to accounts receivables
●Scan invoices
●Process credit card payments
●Collect on past due accounts
●Prepare monthly statements for customers
●Perform other office related duties as needed
●Speak with customers concerning account issues.
●Answer telephone, fax and file
●Go to post office to pick up mail
All Medical Personnel (Contract Work) February 2008 –August 2010
Refunds Clerk Miami, FL
●Analyze and investigate accounts due refunds due to duplicate or overpayments to or from patients or insurance carriers at a major hospital
●Process refunds as necessary
EDUCATION
Miami Senior High School June 1986
Diploma Miami, FL
Florida Computer College May 2000
Microsoft Office User Specialist Pembroke Pines, FL
Diploma
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