Customer Service Administrative Assistant

Nikita S. Delaine

Chicago, IL 773-***-**** *************@*****.*** https://www.linkedin.com/in/nikita-mayfield-725b4610

Summary:

I’m looking to establish my career with a new or with an existing company; working within an office setting. While my resume consists of quite a few different positions, my goal is to pursue a career within the Administrative Assistant/Data Entry field. Even with the different positions listed on my resume, I’ve been able to utilize all of my experiences as an asset for growth and development as an employee. I’ve gained a great amount of skills and experience working with multiple software programs, performing basic administrative tasks, customer service, data entry, emails, and developing basic technical skills. My top strengths include: Being Professional, Personable, Respectful, Creative, Driven, and Detail-Oriented.

Office Skills and Experience:

•Customer Service Experience • Answering Phones • Data Entry • Professional Emails • Appointment Setting • Filing Documents • Copying • Faxing • Resume Writing and Editing • 10 Key Typing • Microsoft Word • Microsoft Excel • Microsoft Power Point • Microsoft Outlook • Adobe Photoshop • Adobe Illustrator • Acrobat PDF • Google Docs • Inbound Calling • Outbound Calling

Relevant Work Experience:

Diversity Connected (2018-2019)

Orland Park, IL

Social Media/Administrative Assistant-Contract

Contacted clients about business arrangements Sent professional emails to all of the business clients when requested to do so Researched flight information for my boss Created Power Point presentations Created social media content for all of the Diversity Connected platforms Monitored the Diversity Connected Facebook page Performed data entry tasks

Beacon Hill Staffing Group, LLC (2018)

Company Worked For: Nan McKay and Associates, Inc.

Chicago, IL

Remote Team Member-Office Support Assistant-Temp Employee

•Printed housing documents to be mailed to renters in various states, including the state of Illinois •Stuffed envelopes with housing documents to be mailed to Nan McKay renters •Created and printed out labels for new envelops •Stamped envelopes for future mailing purposes •Uploaded new documents onto the renters housing accounts •Created notes on the renters housing accounts for the other Nan McKay team members •Kept the printer loaded with paper at all times

Stateside BPO (2016-2017)

Fort Meyers, FL

Vivint Smart Specialist-Work from Home-Contract

•Troubleshoot Vivint Security/Panel Systems over the phone with customers •Assisted customers with their Vivint App and Website Connections to the Panel/Security System • Informed customers about invoice charges, overdue payments, product fees, monthly fees, etc. • Submitted account changes to the proper station for emergency purposes • Processed payments for customers •Transferred/Escalated calls if necessary to the proper departments or supervisor

Language Development System, LLC (2015-2016)

East Lansing, MI

English Tutor/Teacher-Work from Home-Contract

•Performed outbound calls to Korean students to help the Korean students speak English and/or improve on their English speaking skills • Helped Korean students use proper grammar and pronounce their words/sentences correctly • Provided feedback to each student after we completed each class/lesson •Assisted a few students with their resumes for English speaking or American companies •Completed progress reports for each student once they completed all of their scheduled classes/lessons

Workforce Logiq (Zero Chaos) (2015-2016)

Orlando, FL

Ads Quality Rater-Work from Home-Contract

•Rated ads from Google, using the Zero Chaos software system •Wrote descriptions about the ads (what we liked, didn’t like, stated the target markets for certain ads, etc.)

E-Degree Advisor-No Longer In Business (2015)

Clearwater, FL

Education Advisor-Work from Home-Contract

•Received inbound calls from college prospects and preformed outbound calls to college prospects •Assisted college prospects with getting more information from the school that they wanted to attend • Provided information to the college prospects about the many different career options and what their requirements are •Transferred college prospects over to the college representatives after gathering the required information needed from the college prospect for that particular school

Coursework and Studies:

Alison-Online Education and Training Website-Parkmore, Galway, Ireland

Introduction to Modern Human Resource Management Course (November 2018)

•Studied and learned the 7 Main Roles that HRM plays in Business •Studied Strategic Planning and how to create those plans •Employment Polices within HRM •The Employment Cycle •EEOC Rules and Polices •Diversity in Business and Multi-culturalism Awareness within the workplace, etc.

Education:

Sanford Brown College-Online-School Closed-Tampa, FL

Bachelor of Arts in Fashion Merchandising (January 2015)

The Illinois Institute of Art-Chicago-School Closed-Chicago, IL

Bachelor of Fine Arts in Fashion Design (March 2009)

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