Administrative Support

Administrative Support Position

§ Qualifications Profile

Highly organized, dedicated, and goal-driven professional, offering background in administrative services and customer service. Capable of handling priorities and resolving problems to ensure smooth business operations. Skilled at generating and implementing strategic initiatives, resolving issues, as well as applying best practices. Recognized as a team player with notable leadership, communication, and multitasking aptitudes, along with time management ability to attain corporate objectives and targets. Technically proficient with AS/400 system, sun dial system, Microsoft Office applications (Word, Excel, and PowerPoint), accounting systems, telephone, and the fax.

§ Summary of Relevant Experience

þ Project Administration Business Operations

Provided oversight to the entire operations on a daily basis, which involved overseeing 20 employees

Acted as the program manager, responsible for offering in-school services to students and families.

Integrated investment options into customer accounts of employers and employees.

þ Administrative Support Office Management

Carried out the gathering and fulfilling reports precisely and appropriately.

Held responsibility in arranging meetings and activity functions, as well as setting agendas.

Organized and enacted day-to-day activities and reports for the staff.

Dealt with preparing letters, memos, spreadsheets, and customer account data.

þ Accounting Functions

Meticulously conducted fee collection and program recordkeeping maintenance, covering day books, personnel time sheets, monthly reports, deposits, interviews, purchasing, and staff recommendations.

Keenly monitored monthly data reports on cost accounting.

þ Cross-functional Collaboration

Functioned as a liaison between the school and the community to effectively bring support services to the school.

Closely coordinated between homeless students and the community to successfully provide support and mentoring services to the students.

§ Work History

Kelly Educational Services Marietta, GA

Substitute Teacher 2015–2019

Care and Counseling Center of Georgia Decatur, GA; Atlanta, GA

Chaplain Resident 2016

Intern – Chaplain Resident 2015

Atlanta Public Schools Atlanta, GA

Substitute Teacher 2014–2015

B.E. Usher-Collier Elementary School Atlanta, GA

Paraprofessional 2012–2014

Boys and Girls Club of America, Jacksonville Housing Authority for The New Town Success Zone

Service Coordinator 2009

Communities in Schools Jacksonville, FL

Student Enrichment Program (SEP) Manager 2009

Operation Global Education Management (GEM) Program Coordinator

Cedar Hills Elementary School - Duval County School Jacksonville, FL

Extended Day Director

Duval County Public Schools Jacksonville, FL

Substitute Teacher

Citibank Jacksonville, FL

Customer Service Representative

AT&T Convergys Jacksonville, FL

Forecast and Scheduling Administrator

Cost Accounting and Employee Benefits

Customer Service Analyst

§ Education

Doctor of Ministry, 2018

The Interdenominational Theological Center Turner Seminary Atlanta, GA

Master of Divinity, 2013

The Interdenominational Theological Center Turner Seminary Atlanta, GA

Bachelor of Arts in Business Administration

Edward Waters College Jacksonville, FL

Associate of Arts in Business

Florida Community College of Jacksonville Jacksonville, FL

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