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Manager Customer Care

Location:
Salem, Tamil Nadu, India
Salary:
RS 25000
Posted:
June 13, 2019

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Resume:

RESUME

KALPANA.C

W/o K.Manikandan

**, ***** ******

Belur (Po),

Valappady tk, Mobile No: 636-***-****

Salem (Dt)-636104. 915-***-****

Email: ac9lu8@r.postjobfree.com

OBJECTIVE:

To be a responsible person in a reputed organization, that provides me an opportunity to use my potential for the development of that organization along with myself.

EDUCATIONAL QUALIFICATION:

S.No

Course

Name of the Institutions

Board/

University

Academic

Year

Percentage

1

B.Com

Govt Arts and Science College, Krishnagiri

Periyar University

2008

50%

3

HSC

Govt. Girls Hr.Sec.School,

Krishnagiri

State Board

2005

54%

4

SSLC

Govt. Girls Hr.Sec.School,

Krishnagiri

State Board

2003

50%

WORKING EXPERIENCE:

Organization :AXENT ACADEMY(coimbatore)

Designation : DEPUTY Manager

Experience : Feb2019 to till now

Organization :ICA EDU SKILLS PVT LTD(Salem)

Designation : Centre manager

Experience :June2018 to Jan 2019

Organization : VENPER ACADEMY (TIRUPPATTUR)

Designation : Centre Head &Student Counselor

Experience :Dec 2016to June2018

Roles and responsibilities:

Providing career guidance and personal counseling to the school students.

Handling queries (telephone, email & in person) for all courses providing by VENPER

Conducting parents meet regarding students performance

Maintaining all staffs & students attendance

Take caring of Employee Bank accounts, Id cards and Salary

Document Verification of New Joinees &dispatching to HO Record Details

Petty Cash Maintenance Cash/Cheque Vouchers Record Details

Organizing promotional activities

Planning for school seminars & school tie-ups

Sending Monthly report on Purchase invoices

Maintenance of Housekeeping & Office Equipments

Dispatch Courier Incoming/Out going

Maintenance of Inventory (stationery)

Organization : T.I.M.E.-TRIUMPHANT INSTITUTE OF MANAGEMENT EDUCATION PVT.LTD (SALEM)

Designation : Counselor

Experience : 3yrs 2013 To 2016

Roles and responsibilities:

Providing career guidance and personal counseling to the school and college level students.

Handling queries (telephone, email & in person) for all courses providing by T.I.M.E.

Take caring of Employee Bank accounts, Id cards and Salary transactions

Document Verification of New Joinees Record Details

Petty Cash Maintenance Cash/Cheque Vouchers Record Details

Maintaining all the details of In and out going cheques on daily basis

Sending Monthly report on Purchase invoices and Services tax invoices

Sending yearly report on the billing transactions and Income tax report to the auditor office

Maintenance of Housekeeping & Office Equipments

Dispatch Courier Incoming/Out going

Maintenance of Inventory (stationery)

Organization : HAREKRISHNA TVS, VALAPADDI

Designation : Sales with Customer Care Manager.

Experience : (2 Years)

Roles and responsibilities:

Responsible for the general administration

In charge of customer care back office

Handling Sales team and collect the reports and given to the management

Collected the customer details and given the proposals to the financiers and get the feedback. And push up the executive to complete the proposal.

Follow up the finance manager status of the proposal. And collect the payment.

Complete the financier and customer payment and allot the vehicle to the customer.

Purchase document collected and enter the CRM and send for booking.

Back up key ledger. Back copy files records maintain.

Vendor bill maintenance.

Maintained customer s databases according to the company requirements.

EXTRA QUALIFICATION:

Tally

Basic Computer Knowledge

PERSONAL DETAILS:

Name : KALPANA.C

Gender : Female

Father s Name : M.Chinnappan

Husband Name : K.Manikandan

Date of birth : 11/10/1986

Age : 30

Nationality : Indian

Religion : Hindu

Marital Status : Married

Languages Known : Tamil, English.

Mobile No : 915-***-****

DECLARATION:

I hereby declare that the particulars given above are true to the best of my knowledge and belief.

Thanking you

Place: Yours Sincerely,

Date:

(KALPANA.C)



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