Engineer Sales

LUCIANO MIRANDA

Sr. RF Engineer – Network Planning & Optimization

Mobile Networks

Wireless Backhaul Networks

Contact in BRAZIL: +55-11-970-***-***

*******.*******.**@*****.***

http://www.linkedin.com/in/lucianomiranda

PROFESSIONAL GOALS

Product Pre-Sales Leadership

Technical Customer Support Leadership

Mobile Network Design and Optimization Engineer

Wireless Backhaul Network Design and Optimization Leadership ACADEMIC BACKGROUND

Bachelor of Engineering (Electrical and Telecommunication Engineering) INATEL – Instituto Nacional de Telecomunicações (1994) https://www.inatel.br MAIN QUALIFICATIONS

• Remote technical support experience through Home Office for the last 7 years.

• Responsible for the technical customer support in the CALA region for the TEMS products.

• Leadership in accordance with the strategy and guidelines of the Global Customer Support.

• Customer Satisfaction implementation and assurance.

• Customer’s NPS and MTTR KPI improvements.

• End user product usage improvements.

• Drive Testing expertise with the TEMS Tools for the mobile network optimization.

• Mobile Network KPI performance reporting (creation and analysis) with the TEMS Tools.

• GSM/UMTS/LTE network Benchmarking leadership with the TEMS Tools.

• Technical product support based on documented online support system, with case tracking features.

• Escalation process to the development groups based on documented online system.

• Full remote access for supporting activities based on professional online tools.

• Mobile Network Engineering:

Design process.

Optimization techniques.

Network coverage and capacity.

Radio Access Network planning (RAN planning).

DT and site survey coordination.

KPI performance analysis.

LTE, UMTS and GSM technology expertise.

5G NR technology initial experience and currently under development.

• Wireless Backhaul Network Engineering (Microwave Radio Links): Technical project leadership.

Product unit management.

Experience in coordinating the design and implementation of wireless backhaul systems. Network planning, equipment configuration, capacity analysis, performance and availability studies. Frequency planning and interference studies.

Path survey coordination and field expertise (LoS studies). Installation and system tests.

CURRENT STATUS

Open for new positions on the Telecom market.

Open for relocation to other countries.

PROFESSIONAL BACKGROUND

InfoVista (formerly Ascom Network Testing Inc.) (Jun/2011 to Feb/2019)

(French Company, Telecommunications segment – São Paulo – Brazil) POSITIONS:

1stLine/2ndLine Customer Support Engineer

Technical Sales Engineer

MAIN RESPONSABILITIES:

- Support for the TEMS products with HW&SW troubleshooting skills;

- TEMS Tools advanced support: Investigation, Pocket, Discovery, Director, Paragon, Symphony;

- UE device troubleshooting skills with ADB knowledge;

- KPI performance analysis on the TEMS products with reporting;

- RF and Call processing analysis for product troubleshooting and documented reporting (L2/L3 analysis);

- VoLTE Call processing based on IP analysis (SIP messaging), troubleshooting, and reporting (PCap analysis);

- Carrier Aggregation test setup and reporting;

- ViLTE analysis and reporting (PCap analysis);

- 5G NR scanning analysis and reporting (PCTEL scanners);

- TEMS Pocket Indoor walk testing, analysis and reporting with iBwave shared files;

- Benchmarking leadership on the Brazilian market (GSM/UMTS/LTE);

- Customer satisfaction improvements with NPS (Net Promoter Score) and MTTR (Mean Time to Repair) KPIs analysis.

- Maintain good customer relationship with key customers by supporting the Customer Support activities;

- Responsible for the operation and performance of service deliveries;

- Develop, review and improve working methods, processes and procedures used for daily operational purposes;

- Make sure that global processes are properly implemented and adhered;

- Customer support requests handling for the Americas (NAR and CALA regions).

- Maintain good customer relationship with key customers by supporting the sales team;

- Perform technical presentations and customized training sessions for the TEMS products (on site and online);

- Technology research over the TEMS products, for the customer’s requests;

- Customer personalized KPI performance reports with C/C++/C# scripting for the TEMS Discovery product; ZTE Brazil (Feb/2010, to Jun/2011)

(Chinese Company, Telecommunications segment – São Paulo – Brazil) POSITIONS: Product Manager – Wireless Backhaul Network (Microwave Radio Link equipment) MAIN RESPONSABILITIES:

- Technical product managing, for the ZTE and 3rd party wireless backhaul equipment.

- Lead of the planning, design and implementation of digital microwave radio systems. Performance and interference studies of digital microwave radio systems.

- Lead of the transmission equipment acceptance group, according to the ANATEL procedures (Telecom. Regulatory Agency). Local acceptance group coordination, interfacing with Chinese teams of ZTE Corporation.

- Lead of design and implementation of TDM/IP Hybrid radio network, for VIVO São Paulo project, performing network design, capacity dimensioning, equipment configuration, performance and frequency planning studies. LoS and path survey coordination. Office and field team coordination.

- Technical and commercial proposals of digital microwave radio systems, to public and private segments.

- BoQ of dimensioning of radio transmission equipment.

- Technical design of frequency arrangement for SITAR - Frequency Coordination and Inspection of ANATEL.

- Technical support for equipment engineering and network solutions. Interface with ZTE Corp. team in China.

- Field Path survey (LoS) of digital microwave radio links. ERICSSON Telecommunications (Aug/2006 to Jun/2009)

(Swedish Company, Telecommunications segment – São Paulo – Brazil) POSITIONS: Mobile Network Design and Optimization Engineer MAIN RESPONSABILITIES:

- Network optimization of BrT-BrasilTelecom and CLARO operators in Brazil, Ericsson WCDMA/HSDPA technologies. 3G site and cluster acceptance process, based on coverage analysis, voice and data (CS/PS) target KPIs, antenna and equipment settings.

- Network design and optimization of VIVO operator in Brazil, Ericsson GSM/EGPRS and WCDMA/HSDPA technologies. Pre-sales network design, BTS/NodeB equipment configuration negotiation with customer, BoQ definition. Site and cluster acceptance process, based on coverage analysis with existing CDMA2000 system, voice and data target KPIs, antenna and equipment settings, network frequency planning.

- Analysis and validation of site and cluster acceptance report, for internal and customer acceptance processes.

- Customization of site and cluster acceptance report, based on the TEMS Investigation outputs.

- Network database SQL design for the VIVO project, customized reports and data researching. LUCENT Technologies SSG Ltda – (Dec/1998 to Mar/2006)

(North American Company, Telecommunications segment - Campinas – Brazil) POSITIONS: Mobile Network Design and Optimization Engineer Cellular Handset Acceptance Coordinator

Radio Transmission Network Coordinator

Radio Transmission Equipment Acceptance Coordinator Mobile Network Engineering Quality Program Coordinator Transmission Equipment Sales Engineer.

Transmission Technical Support Engineer

MAIN RESPONSABILITIES:

- Wireless network design and optimization, link budget definition, coverage analysis, network traffic and system interference studies.

- Lead of the handset acceptance group of mobile networks, CDG3 group (stage 3 interoperability tests), for VIVO operator in Brazil.

- Proposal, contract and final report to customers. Budget planning, schedule control and profit report.

- Lead of the handset acceptance group (CDG3 tests) for MOVISTAR in Venezuela and CENTENNIAL in Puerto Rico operators.

- Lead of network design and optimization of WLL-DECT technology for TELEMAR operator in Brazil.

- Lead of ISO9000/TL9000 Quality System group for Brazilian and Latin America regions. Interface with North American quality group.

- Network design and optimization of VIVO-SP operator in Brazil, CDMA2000, 1xEV-DO and IS-95 technologies.

- Network optimization of RELIANCE-InfoComm operator in India, CDMA2000 technology.

- Network optimization of MOVISTAR operator in Venezuela, CDMA2000 technology.

- Network optimization of MOVILNET operator in Venezuela, CDMA2000 technology.

- Network design and technical support of CENTENNIAL operator in Dominican Rep., CDMA2000 technology.

- Network optimization of CLARO-ES operator in Brazil, GSM/GPRS technology.

- Network design and technical support for the trial network of MOVISTAR operator in Venezuela, 3G WCDMA/HSPA technology.

- Network design of Indoor Coverage systems for VIVO operator in Brazil.

- Field Site survey coordination of mobile network designs.

- Contract and price negotiation with internal/external supplier and customer teams.

- Technical support for equipment and network solutions.

- Participation in the Mobile Network Tools Development Group (SoW documents) for the Brazil, North and Latin America teams.

- Lead of design and implementation of PDH and SDH radio network, for VIVO São Paulo project, performing network design, capacity dimensioning, equipment configuration, performance and frequency planning studies. LoS and path survey coordination.

- Lead of design and implementation of PDH and SDH PP and PMP radio network, for TELEMAR Ceará project, performing network design, capacity dimensioning, equipment configuration, performance and frequency planning studies. LoS and path survey coordination.

- Design and implementation of PDH and SDH radio network, for MOVILNET Venezuela project, performing network design, capacity dimensioning, equipment configuration, performance and frequency planning studies. LoS and path survey coordination.

- Lead of the transmission equipment acceptance group, according to the ANATEL procedures (Telecommunications Regulatory Agency). Local acceptance group coordination, interfacing with French and North America teams.

- Lead of design and implementation of digital microwave radio systems. Proposal and contract. design, BoQ definition.

- Importation cost reduction process of microwave radio systems.

- Field Path survey coordination of transmission network designs based on digital microwave radios. VICOM – VICTORI Communications SA – (Feb/1997 to Dec/1998)

(Joint venture Brazil/EUA, Telecommunications segment – São Paulo – Brazil) POSITIONS: Radio Transmission Equipment Acceptance Coordinator Radio Transmission Network Designer

Sales and Proposal Radio Transmission Engineer

MAIN RESPONSABILITIES:

- Planning, design and implementation of digital microwave radio systems. Performance and interference studies of digital microwave radio systems.

- Lead of the transmission equipment acceptance group, according to the ANATEL procedures (Telecom. Regulatory Agency). Local acceptance group coordination, interfacing with North America teams of HARRIS Corp..

- Lead of design and implementation of PDH and SDH radio network, for REDE GLOBO São Paulo project, performing network design, capacity dimensioning, equipment configuration, performance and frequency planning studies. Projects: VIVO São Paulo Network

Bradesco São Paulo Network

VISANet São Paulo Network

Rede Globo São Paulo Network

- Technical and commercial proposals of digital microwave radio systems, to public and private segments.

- Technical design of frequency arrangement for SITAR - Frequency Coordination and Inspection of ANATEL.

- Technical support for equipment engineering and network solutions. Interface with Harris Corp. team in North America.

- Field Path survey coordination of transmission network designs based on digital microwave radios. SPLICE Brazil – Telecommunications and Eletronics Ltda – (Mar/1996 to Feb/1997)

(Brazilian Company, Telecommunications segment – Sorocaba – Brazil) POSITIONS: Radio Transmission Equipment Acceptance Coordinator Radio Transmission Network Designer

Sales and Proposal Radio Transmission Engineer

MAIN RESPONSABILITIES:

- Design, planning, optimization, performance and interference studies of digital microwave radio systems.

- Lead of the transmission equipment acceptance group, according to the ANATEL procedures (Telecom. Regulatory Agency).

- Technical and commercial proposals of digital microwave radio systems, to public and private segments.

- Technical design of frequency arrangement for SITAR - Frequency Coordination and Inspection of ANATEL.

- Technical support for equipment engineering and network solutions. SIAE Microeletronica Italy.

- Field Path survey coordination of transmission network designs based on digital microwave radios. NERA Telecommunications Ltda – (Apr/1995 to Jan/1996)

(Norwegian Company, Telecommunications segment – São Paulo – Brazil) POSITIONS: Radio Transmission Equipment Acceptance Coordinator Radio Transmission Network Designer

Sales and Proposal Radio Transmission Engineer

MAIN RESPONSABILITIES:

- Design, planning, optimization, performance and interference studies of digital microwave radio systems.

- Lead of the transmission equipment acceptance group, according to the ANATEL procedures (Telecom. Regulatory Agency).

- Lead of design and implementation of PDH and SDH radio network, for VISANET São Paulo project, performing network design, capacity dimensioning, equipment configuration, performance and frequency planning studies.

- Lead of design and implementation of PDH and SDH radio network, for BASF São Paulo project, performing network design, capacity dimensioning, equipment configuration, performance and frequency planning studies.

- Technical and commercial proposals of digital microwave radio systems, to public and private segments.

- Technical design of frequency arrangement for SITAR - Frequency Coordination and Inspection of ANATEL.

- Technical support for equipment engineering and network solutions. Interface with NERA team in Norway.

- Field Path survey coordination of transmission network designs based on digital microwave radios. TECHNOLOGY EXPERIENCE

Mobile Networks: 5G-NR (under developing), LTE-A, LTE; WCDMA-HSPA; GSM-GPRS-EDGE; 1xEV-DO, CDMA2000, IS-95; TDMA IS-136; AMPS.

Wide Band Mobile Networks: WLL-DECT.

Microwave Radio Systems: TDM/IP Hybrid, PDH, SDH PP systems; PDH PMP systems. ABROAD EXPERIENCE

USA 2017 - Training of the TEMS products.

Bolivia 2017 - Pre-sales and technical support activities of the TEMS products. Peru 2017 - Pre-sales and technical support activities of the TEMS products. Bolivia 2016 - Pre-sales and technical support activities of the TEMS products. Paraguay 2016 - Pre-sales and training activities of the TEMS products. Argentina 2016 - Pre-sales activities of the TEMS products. Chile 2015 – Pre-sales activities of the TEMS products. USA 2014 - Training of the TEMS products.

USA 2013 - Training of the TEMS products.

USA 2012 – Training of the TEMS products, customer service & technical sales operational activities. USA 2011 – Training of the TEMS products.

Mexico 2011 – Technical support of the TEMS tools for the LTE trial for the TelCel operator. Venezuela 2001/2004/2005 – Network design and optimization of CDMA2000 network. Lead of the handset acceptance development group of mobile networks.

Puerto Rico 2004 – Lead of the handset acceptance development group of mobile networks. India 2003 – Network design and optimization of CDMA2000 network. Lead of the group responsible in analyze and prepare the optimization reports of the CDMA2000 network optimization for Reliance operator. France 1998/1999/2000/2001/2003 – Training on radio and WLL-DECT equipment of LUCENT TECHNOLOGIES. Training on design and planning of digital radios and WLL-DECT systems. Lead of the qualification process of LUCENT TECHNOLOGIES radios and WLL-DECT equipment.

USA 1998 – Training on radio equipment of HARRIS Corporation. Training on design and planning of digital radio systems. Equipment qualification process of HARRIS PDH and SDH radios. SPECIALIZATION COURSES

LTE System Architecture Evolution (SAE) – INATEL Competence Center. WCDMA/HSPA network engineering – INATEL Competence Center, LUCENT and ERICSSON. WiMAX network engineering (Design tool) – ALCATEL-LUCENT. CDMA2000 - 1xEV-DO, UMTS/WCDMA network planning, equipment engineering, signaling, call processing – LUCENT. GSM-GPRS network planning, equipment engineering, signaling, call processing – LUCENT and ERICSSON. PDH-SDH radios and WLL-DECT equipment engineering – LUCENT, ALCATEL, NEC, ERICSSON, HARRIS and NERA. Wireless network planning, design and optimization. Coverage and interference studies. Network traffic capacity dimensioning, Microwave radio and WLL-DECT systems planning, design and optimization. Performance and interference studies. COMPUTER TOOLS KNOWLEDGE

TEMS Tools: TEMS Investigation, TEMS Discovery, TEMS Paragon, TEMS Pocket, TEMS Director, TEMS Sense, TEMS Symphony. iBwave Tools: Basic skills on iBwave Mobile and iBwave Design tools. Ericsson tools: TEMS Investigation (Old versions from 6.x), TCPU Cell Planner / MCOM (design), WinFIOL / RSGConn (OSS access). Lucent Technologies tools: Airpro Cell Planner (design), CAIT, LDAT, OCELOT, SPAT (DT and optimization analysis), ALCATEL tools: A9155 RNP Network Planning tool (design). CelPlan Wireless Global Tchnologies tools: CelPlanner (design), CelOptima (design and optimization). Handset programming tools: CAIT, Friendly Viewer, QPST (Qualcomm tools), KPST (Kyocera tools). Network design tools: Pathloss, MapInfo, ASSET, ATOLL. General tools: Microsoft Windows, Microsoft Office, advanced user of Microfost Access and SQL data base tools, UNIX for network access, AutoCAD, Basic C, C++.

Support Tools: SalesForce, Microsoft Visual Studio Team Foundation Server – TFS, TeamViewer, Bomgar, GoToAssist, WebEx. LANGUAGES

Native Portuguese

Fluent English

Advanced Spanish

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