JUDE GHIA

Cell: 587-***-****

Email: ac9lrq@r.postjobfree.com

CUSTOMER SERVICE REPRESENTATIVE / DATA ENTRY / ADMINISTRATION PROFILE &COMPETENCIES

Core Strengths: Translation and Interpretation - Fluent in written and spoken; English, French and Spanish. Knowledge of some Indian, African languages and Arabic.

Well-developed oral and written communication skills; strong interpersonal skills and able to communicate pleasantly and effectively with individuals at all organizational levels, while maintaining confidentiality, reasoning and discretion.

Proven Team player; able to work well independently and within a group environment, taking initiative to accomplish team objectives while building strong working relationships. Shares knowledge and experience, cooperates and makes self available, listens, gathers information, takes into consideration the needs, ideas, opinions of others.

Leadership: Positively influences others, easily obtains cooperation from others, and is concerned with people as much as with results.

Initiative: Initiates actions, ideas or solutions spontaneously, undertakes action without waiting directives, uses all resources before asking for help, and establishes performance objectives and deadlines.

Planning Skills: Defines objectives and the means to achieve them, determines all required resources, anticipates future situations and establishes work plans, efficiently allocates or makes use of available resources, acts according to plans and establishes priorities, uses efficient methods, systems and work tools.

Customer-oriented and service-driven: Precisely answers customer requests, is attentive to customers, respects commitments towards customers and ensures customer’s expectations are always met.

Computer Skills; Adaptable and a quick learner of all in-house software and applications. Proficient in Microsoft office Applications; Word, Excel, PowerPoint, outlook, Adobe Photoshop TAM/Power Broker. Salesforce

Positive can do attitude, with pleasing personality and amazing people skills. Able to relate to people of all walks of life

PROFESSIONAL EXPERIENCE

SHAW TELECOMMUNICATIONS, CALGARY, AB 2019

Managed Services Advisor/Order Entry Coordinator

Processed incoming SmartVoice MACD service order requests directly from customers, sales channels, and internal teams

Modified existing call flows to fit customers changing needs

Provided customer training on using different features within SmartVoice including online guides.

Utilize internal tools for day to day operations such as TOM/SalesForce, LOKI provisioning, CBS, COMX, EFM, NetDoc and Meraki dashboard

Worked directly with both downstream and upstream teams ensuring accurate information is provided to complete customer requests in a timely fashion

Processed incoming service orders within TOM/SalesForce meeting daily SLA

Validated contracts and supporting document ensuring they meet requirements for clean order hand-off, returning service orders when required for clarification

Created customer accounts and service numbers within Highdeal BMC.

Booked technicians for Smartvoice product service installs, changes and moves Jude Ghia

COMPLY WORKS, CALGARY, AB 2015-2018

Data Verifier/Customer Service Representative

Managed compliance for various oil and gas, property management and telecommunication industries both in the USA and Canada.

Verification of contractor documentation; such as commercial liability, insurance certificates, workers compensation letters and certificates of recognition are in compliance with current standards.

Validation of documentation to meet client requirements.

Deficiency Compliance reports were sent to contractors for completion and follows-up.

Assisted and communicated with contractors to comprehend verification reports to speed process.

As per contractor requirements, interpreted compliance reports in English, French, Spanish and Hindi on an as needed basis.

Facilitation of new account set up for new clients, generating new passwords and password resets for contractors.

Payment processing for new subscribers via various payment methods.

Cancellation of accounts and updating the data base in a timely manner. Simultaneously informing finance department of account cancellation and settlement of dues.

RED CROSS, CALGARY, AB 2015

Bilingual Centre Representative (English/French)

Greet, Screen and direct incoming calls promptly and accurately.

Answering phone calls from across the country with enquiries on courses being offered by Red Cross.

Assisted interested clients in explaining what each course entailed.

Coordination and follow up of certification that needed to be printed by Quebec Branch.

Prompt mailing of certification to clients.

Assistance in choosing a study partner as per demographics.

Manage sorting and distribution of incoming/outgoing couriers, pick-ups and deliveries. TRANSCANADA PIPELINE, CALGARY, AB 2015

Materials Catalogue Coordinator

Receipt and review new material requests;

Using SAP application check for duplication of materials.

Material groups like seals, gaskets and electrical as per catalogued material

Maintaining and updating an excel sheet periodically for new stock and non stock materials.

Using Google and other search engines researched material parts and manufacturers part numbers ENCANA COORPORATION, CALGARY, AB 2015

Records Management Clerk

Documented and archived over 1000 boxes of records containing land, well and surface files.

Using Share Point scanned over 2500 project files and catalogued them into 2 groups; Encana Keep & Ember transfer.

Data entry of land files into Share Point Program.

Audited and performed quality control check for accuracy of retained/transferred files.

Prompt mailing of certification to clients.

Indexing and cataloging of 150 facility files for transfer to Ember. Jude Ghia

SHAW CABLE, CALGARY, AB 2014

Programming Service Coordinator (Shomi Project Launch)

Created about 1000 TV programming Assets for project launch.

Assessed and reviewed over 3000 TV shows, movies for picture, sound and close captioning quality.

Data Entry of created movie assets in excel and in-house programs

As per project requirement, reviewed and changed TV programming licensing and license dates. EOG RESOURCES, CALGARY, AB 2014

Records & Information Management Clerk (RIM)

Archived and catalogued about 200 boxes of records entering data into in-house program.

Reviewed and assigned retention codes based on types of records for production accounting, well, land and financial accounting

As per EOG’s retention policy, all confidential documentation were shredded. OLYMPIA TRUST, CALGARY, AB 2014

Bond & Certificate Auditor

Audited and corrected over 1000 certificates.

Filing of share certificates, bonds in alphabetical/numerical order for easy access.

Data entry of certificates into excel spread sheet.

Coordination and follow up of certification that needed to be printed by Quebec Branch.

Updated information in database after calculating share totals on certificates ensuring to avoid any discrepancies. CRITICAL MASS MARKETING, CALGARY AB 2013

Content & Data Entry Clerk

Document translation from English to French and vice versa

Communication with technicians for fixing major site bugs and technical issues.

Entering and updating client data and content websites ZURICH INSURANCE, CALGARY, AB 2012-2013

Commercial Lines; Property & Casualty Underwriter Assistant

Support to the underwriting teams across the floor with day to day office duties/assignments.

Processing of new business applications, endorsements, cancellations, policy renewals, broker of record letters and lapses.

Coordination and follow up with brokers with regards to policy history, loss runs and policy documentation.

Using underwriting systems and tools to retrieve files and checking update on policy history.

Use of the RMS Systems browser to detect earthquake rates.

Administrative tasks such as sorting, checking and sending out mail/courier using fed-Ex and ICS facilities. Jude Ghia

SCOTIA BANK, CALGARY, AB 2012

Customer Service representative

Processing of cash deposits and withdrawals.

End of day balancing of cash and cheque transactions

Processing of foreign exchange requests.

Completion of client service requests for bank drafts and certified cheques.

Prompt mailing of certification to clients.

Identification of referrals for opening of new accounts.

Promoting Scotia Bank Visa and American Express products

Assistance with opening a new commercial bank account by acting as an interpreter between banking representative and prominent client.

INTACT INSURANCE, CALGARY, AB 2009-2012

Personal Lines Underwriter Assistant

Support to underwriting teams with accurate data entry on property, auto, and home and new business policies.

Processing of endorsements; adding home to current auto insurance or vice versa.

Using TAM & Power Broker underwriting systems and tools to retrieve information, file pulling or policy history checking.

Liaison with Brokers with regards to business rollover or processing of new business applications.

Transferring of insurance portfolios by entering data into in-house systems producing new company policy numbers.

Ordering and Reviewing of underwriting reports for auto plus & Motor Vehicle Records (MVR) taking necessary action subject to personal authority level.

ACADEMIC QUALIFICATIONS

BOW VALLEY COLLEGE, CALGARY, AB 2013

Introduction to Financial Accounting

TRENT UNIVERSITY, PETERBOROUGH, ON 2007

BA in Modern Languages & Literature in Hispanic Studies HOBBIES

Soccer, culinary arts and watching thrillers

VOLUNTEER WORK

Ongoing services at Sacred Heart Catholic Church

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