Manager Sales

Steve Jackson

*** *********, ******* *****, **********, 90277 C: 310-***-**** E: **************@*****.***

Professional Summary:

** ***** ************ ******* ** successful business analyst and ERP implementation and application support

Strong management and customer relationship building skills with strong focus on Software development life cycle (SDLC)

Skill Highlights:

ERP Implementations and BI Reporting

SME Applications: PO, OE, AR, AP, GL

Excellent analytical & Communication skills

Retail, Wholesale, Distribution, Manufacturing

Experience w/ Salesforce, JIRA,Confluence

UAT Testing, Training and Documentation

Requirements Gathering & Analysis

SQL, Visio, MS Project, Business Process Models

IT Project Management and Data Integration

Experience in ETL and Scrum Certified

Experience:

Business System Analys t: 12/4/2018 to Present Z-Gallerie HQ – Furniture and Accessories Store(s)

Worked on Implementation of APTOS ERP system, Merch, Sales Audit and Warehousing modules

Provide user support of Legacy GERS sales order and reporting system

Data extract and format files layouts for implementation

User acceptance testing (UAT) and prepare user documentation

Support Microsoft Dynamics Great Plains Financial (ABR) system

ERP configuration setup and testing processing at multiple sites

Performed Functional, Non-Functional, and Regression testing

Created flow chart documentation

Gathered requirements working with users and executives

Supported third part user interfaces, data conversion, and ad hoc reports

Business Analyst : 04/2015 to 07/2018 Avcorp – Composite and Hybrid structural components

Provided helpdesk support with issue tracking software for ERP and MES system (Apriso –Flexnet )

Data extract and format files layouts for implementation

User acceptance testing (UAT).

Implementation from SAP to BaaN software package using Waterfall Methodology.

Supported and Design Crystal Reports

Setup the Data Master files and configurations in BaaN system

Responsible for UAT schedule and system documentation

Gathered requirements working with users and executives

Worked with development teams, creating BRDs, and flow charting processes

Sr Business Analyst : 06/2012 to 04/2015 CMTC – Non Profit Small Business Consulting for Dept of Commerce’s

Managed client and vendor contractors accounts for Federal Non- Profit gov’t programs

Internal support sales staff training and documentation for ERP Implementation.

Created and Standardized internal documents. Create test plans and use case documents.

Performed Functional, Non-Functional regression software testing

Project manager for ERP implementation projects using TGI Enterprise and Sage 100 software package.

Implementer of Professional Sales Automation software project (Sales Force and Financial Force)

Support sales staff training and documentation for software packages.

Develop ERP implementation approach and strategy for clients

Created business requirements and configure Sage Software system

Trained users on Sage system configurations and applications

Used Agile development methodology for all projects

Gather and document detailed technical requirements

Business Analyst : 12/2011 to 05/2012 Experian Credit Services – Credit and data information services

Review, analyzes, and evaluates information technology systems operations related to Credit Bureaus.

Created work flow diagrams, charts and spreadsheets documenting process flow and procedures.

Mapped 3rd party vendor files into main software package files.

Collaborated with management and team members to create new consumer credit automated programs.

Participated in Agile Methodology with scrum master and weekly scrum meetings

Sr Business Analyst : 11/2005 to 4/2011 Dean Foods – Food and Dairy manufacture

Provided on/off -site ERP tier 2 or 3 software support to nationwide end-users.

Supported helpdesk services 24-7 with high efficiency and 100% customer satisfaction rating.

Installed and implemented 15 ERP Dairy software packages in 4 years

Created user training materials and documentation documents.

Demonstrate strong customer focus and ability to communicate with multiple levels of the organization.

Communicates technical information to both technical and non-technical personnel.

Supported third part user interfaces, data conversion, and ad hoc reports using SQL.

Participated in Order to Cash training of users and mentor new team members.

Provided OneWorld (version 7.00) application helpdesk support for end users.

Tracked and resolved issues throughout the development life cycle.

Coordinate with multiple development groups in order to meet client expectations and the project's ultimate goal.

Created test plans and use cases scripts from requirements. Created PO ad-hoc reports using SQL.

Provided monthly support to end-users for month-end close issues.

Performed Functional, Non-Functional, and Regression testing. Documented project status and issues.

Sr Business Analyst : 08/2000 to 08/2005 Crate and Barrel – Houseware & furniture chain

Provided on/off -site ERP tier 2 or 3 software support to nationwide end-users.

Integrated third party vendor logistics software into warehouse operations resulted in 10% efficiency

Project Lead on the Re-engineering team that defined business requirements and vision for project phases.

Worked with Cross-channel integration team to create patented retail POS terminals software.

Manage the system development life-cycle (SDLC} of custom and AS/400 tax interface applications

Managed 3 direct reports and 20 indirect reports based on project initiatives and scope.

Designed and interface custom Tax Compliance system using Vertex software.

Designed Office Supply Inventory System for local management of supplies with interfaces to financial systems.

Participated in departmental technical team code review and project estimation review.

Sr Business Analyst : 01/1994 to 07/2000 Friedman & Associates – ERP Software Developer

Provided on/off -site ERP tier 2 or 3 software support to nationwide end-users.

Project Lead for the implementation of an ERP warehouse and distribution systems that included.

Project management for a team of 10 analyst and programmers.

Managed Data conversion/integration/integrity team.

Provided Current State Analysis, Design and Custom modification development in ATO manuf. environment.

Served as temporary QA Manager that provided Pre-Sales and second-level product support.

Implemented store route designs which supported multiple stops per route and cross docks.

Sr. Business Analyst for the ERP implementation of warehouse and distribution systems.

Project management for a team of 10 analyst and programmers.

Sr Business Analyst : 01/1990 to 12/1993 JD Edwards – ERP Software Developer

Provided on/off -site ERP tier 2 or 3 software support to nationwide end-users.

Responsible for data conversion, integration, analysis, design and UAT.

Created interfaces and custom software for application programs.

This position required 75% travel on-site visits to 20 plus U.S. states.

Provided JDE configuration and environment support for the clients and JDE software Installer

Responsible for JDE user training and documentation.

Education:

•Scrum Certified,CA, Oct 2018

•ILL State University, Normal, IIL

•Bryman School of Data Processing,,IL

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