Customer Service Assistant

RESUME

Personal information

Name: ELVIS N. NJAMNSHI

Date of birth: 26/10/1988

Address: Unit 210.1025 Munroe Ave. R2k 1J7

Winnipeg MB

Phone: 431-***-****

Email: *************@*****.***

WORK EXPERIENCE

2016 April – 2018 April

Company name: Paul’s computer institute (Cameroon, Bamenda)

Position: Customer Service Assistant

Duties: Receiving incoming calls and make outbound calls to customers, Provide answers to customers' questions and address the problem and complaints they have.

2013 December – 2016 December

Company: IVY kindergarten (China, Qingdao)

Position: English instructor

Duties: Teach basic English as a second language to students, And guide students in other outdoor activities

2011 December- 2013 October

Company: Joe and Bro's photo laboratory

Position: Customer Service agent

Duties: helping clients with complaints and questions, give clients information about products and services, take orders, and process returns. Helping clients understand the product and answering questions about their reservations if needed.

2008 November – 2011 April

Company: Paul’s computer institute (Cameroon, Douala)

Position: Secretarial services

Duties: Performing basic clerical duties, Organizational and other office responsibilities

EDUCATIONAL BACKGROUND

1992 September - 1994 June: Attended Nursery School in Bamenda, Cameroon

1994 September -2000 June: Attended primary School (Obtained First School Leaving Certificate of Education and Religious Certificate from Roman Catholic Mission School Bamenda, Cameroon)

2001 September -2008 June: Secondary and High school Education (Obtained Advanced Level Certificate of Education in English/Literature at Government Bilingual High School Bamenda, Cameroon)

Skills/Qualities

Persuasive Speaking, Patience, Punctuality, Products knowledge

LANGUAGES

English

Speaking: Fluent

Reading: Fluent

Writing: Fluent

French:

Speaking: Intermediate

Reading: Beginner

Writing: Beginner

Chinese

Speaking: Intermediate

Reading: Beginner

Writing: Beginner

HOBBIES

Swimming

Hanging out

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