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Customer Service Sales

Pretoria, Gauteng, South Africa
R 10 000
June 13, 2019

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Steilynn Buys

Mobile:060-***-**** Alternative Mobile:


Address :** ***** ******, *********** **** 007,

Silverton, Pretoria

Personal Details

Identity Number: 970-***-**** 082 Nationality: South African Gender: Female Driver’s License: Yes Marital Status: Married Criminal Record: None Disabilities: None Language(s): English (Fluent) and Afrikaans



>Time Management, Organizing, Planning and Detail Orientated skills. Effective communication, Active Listening and Interpersonal skills.

>Professional Attitude and Appearance. Good Judgement and Team Player (Ability to build customer and colleague relationships). Counselling Skills i:e Probing and questioning, Attending, Listening, Summarizing and Referring.

>Administration Skills (Knowledge in Microsoft Office, Corel draw, Data Capturing). Problem Solving Skills i:e Evaluating the problem, Gather information, Break problem into parts, Identify solutions, Select best solution, Take Action.

>Telephone etiquette i:e Calling clients and Business Correspondence. Office Management i:e Maintaining Office records, Making Appointments, Work Processing,

>Knowledge and understanding of Sales which involves delivering customer service. Good co- ordination Skills.

High School Attended : Hoerskool F.H. Odendaal

Highest Grade Passed : Grade 12

Subjects Passed : English



Life Orientation


Business Studies

Consumer Studies



Company : iSupply (Pty)Ltd

Job Title : Receptionist/Administrative Clerk (October 2018-March 2019) Duties


Responsible for the Administrative tasks

Maintain an electronic and manual filing system

Answering of all Telephone calls

E-mail of documents


Scanning of documents


Data Capturing

Dealing with the public on a daily basis

Company : ABSA BANK

Job Title : General Enquiries Consultant (June 2018 – October 2018

[Temporary Contract])


Interact with customers

Provide information in response to inquiries about products and services

Manage large amounts of incoming calls

Telephone Banking

Manage all customer issues and resolve all complaints effectively.

Data capturing

Identify and assess customers’ needs to achieve satisfaction

Build sustainable relationships of trust through open and interactive communication

Provide accurate, valid and complete information by using the right methods/tools

Handle complaints, provide appropriate solutions and alternatives

Resolve customer complaints via phone

Company : Telkom (February 2018 – June 2018)

Job Title : Sales Agent


Ensure high levels of customer satisfaction through excellent sales service.

Selling mobile products, cell phones, data (prepaid and post-paid), LTE/LTE-A, cellular accessories, and fixed line internet packages (Fibre, VDSL, ADSL)

Advise customers on Insurance, OBF’s and Repair’s process

Assist customers with cellular and fixed-line technical queries

Capture information on an internal Customer Relations Management system

Processing contracts in store via our credit-vetting system

Check and verify customer paperwork to detect Fraudulent applications

Follow up with customers on application status and queries

After sales customer service

Ensure achievement of sales targets

Generating new leads through advertising platforms, such as social media.

Focus on up and cross selling specific Telkom products to Feathercom’s existing customer base.

Keep updated with competitive analysis

Employment History:


Promoting/Selling Telkom products which includes, LTE, LTE-A, ADSL, VDSL, FTTH, FTTB and Unlimited Packages.

Checking and Testing coverage

Managing your client database.

Administer direct selling initiatives and campaigns using various marketing methods

Professionalism of service/sales delivery at all times

Scheduling demo appointments with all interested parties, i.e. consumers, businesses

Attend sales meetings and required training initiatives

Maintain optimum customer service in line with Telkom and Feathercoms processes and procedures at all times

Keeps clientele informed by notifying them of preferred customer sales and future merchandise of potential interest.

Ascertain customers’ needs and wants.

Recommend items that match customer needs.


Keep up to date with product information.

Accurately describe product features and benefits.

Follow all companies’ policies and procedures.

Maintain paper and electronic filing systems for records and messages. Company : UNISA

Job Title : Front Desk/Administrative Clerk (February2016 – August 2016) Duties

Students Administrator

Responsible for the Departments Administrative tasks

Maintain an electronic and manual filing system

Answering of all Telephone calls

E-mail of documents


Scanning of documents


Enrollment of students

Career adviser

Dealing with Parents of learners


Data capturing

Dealing with the public on a daily basis

Responsible for all Secretarial duties in the Dean’s Office 5

Name : Isaac Meyer

Contact No : 081-***-****

Relationship : Team Leader @ ABSA

Name : Thabang Sheshoka

Contact No : 081*******

Relationship : Manager @ Telkom

Name : ID Coetzee

Contact No : 076-***-****

Relationship : Supervisor @ SANDF

Name : Ms Van Jaarsveld

Contact No : 012-***-****/2

Relationship : Former High School Teacher


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