Business/Data Analyst Project Manager
Summary of Qualifications
Methodical, results-oriented, and goal-driven professional offering high-caliber management qualifications honed from extensive experience in business and data analysis, database administration, and technical operations.
Adept at identifying and recommending effective solutions and plans to address questions, concerns, and needs toward the attainment of set-forth objectives.
Effective at creating and implementing cutting-edge solutions to streamline procedures toward sustainable growth.
Armed with in-depth knowledge of technology integration, process automation, data visualization, and new policy development.
Highly skilled at promptly responding to and troubleshooting technical issues to ensure seamless workflow and tasks completion.
Effective communicator, capable of collaborating with high-performing teams to attain and surpass quotas, while conveying technical language to a non-technical audience.
Proficient with Microsoft Office applications (Word, Excel, PowerPoint, Project, and SharePoint), Python, SQL, Tableau, and Oracle Hyperion.
Areas of Expertise
Project Management Statistical Data Modeling Continuous Process Improvement Quality Assurance
Stakeholder Relations Metrics Development and Trend Tracking Data Visualization and Integration
Capgemini § Washington DC
Manager, Department of Homeland Security (DHS) Immigration and Customs Enforcement (ICE) 2016–Present
úManage and supervise a team of five full time employees (FTE’s) that provides program management and strategic support to client in overseeing detention operations within the US Immigration, Customs Enforcement's (ICE) Enforcement, and Removal Operations (ERO) Office
úDevelop projection models used in internal decision making and external responses for the ICE senior leadership
úRender assistance in developing, researching, and operating new division policies
úKeenly examine and trace sexual abuse and assault allegations, particularly Prison Rape Elimination Act of 2003 (PREA) and SAAPI cases, as well as facility implementation data
úCreate and coordinate weekly, monthly, and quarterly reports that shows segregation cases from the field which include ad hoc statistical reports and analyses illustrating detention metrics
úWork closely with the ICE internal and external stakeholders in handling detention information to ensure data accuracy and consistency
úRegularly provide updates, modifications, and improvements for the agency’s multiple data platforms essential in producing statistical analysis to meet the agency requirements
úSucceeded in optimizing the agency’s data platforms that enhance data modeling capabilities in gathering and visualizing ICE metrics in unique ways
úSpearheaded the development and management of the ICE statistical website that displayed the agencies’ year-to-date and annual metrics public consumption
JAVA Productions Inc., § Alexandria, VA
Business Analyst, United States Coast Guard 2015
úServed as liaison and oversaw interaction with the coast guard and contractor support personnel
úMaintained active involvement in directorate reviews and provided insights to coast guard for improvements
úEstablished essential metrics, dashboards, performance reports, and related artifacts for the coast guard engineers
úSuggested appropriate key performance indicators (KPIs) and critical success factors (CSFs) in accordance with stated requirements and metric data analysis, and offered support in developing, modifying, institutionalizing metrics
úProduced and facilitated briefings, presentations, materials, and dashboards for combined reports to targeted audiences
úRecovered data from multiple US government databases to consolidate, validate, and condition datasets for evaluation through Microsoft Excel, Access, and Project and different statistical software
úPresided over client meetings, exercises, and joint application development (JAD) sessions
úUsed PMBOK in installation of multiple data platforms within various coast guard cutters while examining and ensuring the project completion
Guardians of Honor § Washington DC
Project Manager, Department of Homeland Security (DHS) Federal Emergency Management Agency (FEMA) 2014–2015
úFunctioned as project leader and supervised three FTEs in enhancing the FEMA insurance claim intake and response process
úSupervised the team in performing stakeholder interviews; documenting the as-is procedures for current FEMA insurance claims process; and assessing, developing, and analyzing the agency’s processes, internal controls, and data platforms to determine pain points and areas of improvements
úDesigned, tested, and rolled out a FEMA Insurance Claim SharePoint, which enabled the team to collect requirements and document a to-be solution that centralized insurance claims intake, processing, tracking, and reporting
The White House § Washington DC
Senior Analyst, Office of the White House Staff Secretary, Agency Liaison Department 2009–2014
úCarried out year-end team performance evaluation, and managed monthly assessments and goal setting
úReviewed and processed casework and claims for the Department of Veteran Affairs, Department of Defense, Department of Health and Human Services, and the Social Security Administration, as well as concurrent child and domestic abuse and kidnappings in support of the president
úDirected the department comprised of 12 FTEs responsible for three portfolios, while solely managing one of the portfolios
úEvaluated specifics of cases presented by the team and determined if the case were fit the criteria for follow-up action required by several agencies
Education and Credentials
Bachelor of Science in Business Administration
Pennsylvania State University, State College, PA
Project Management Professional Certification
PMP, Washington DC