Business/Data Analyst Project Manager

Summary of Qualifications

Methodical, results-oriented, and goal-driven professional offering high-caliber management qualifications honed from extensive experience in business and data analysis, database administration, and technical operations.

Adept at identifying and recommending effective solutions and plans to address questions, concerns, and needs toward the attainment of set-forth objectives.

Effective at creating and implementing cutting-edge solutions to streamline procedures toward sustainable growth.

Armed with in-depth knowledge of technology integration, process automation, data visualization, and new policy development.

Highly skilled at promptly responding to and troubleshooting technical issues to ensure seamless workflow and tasks completion.

Effective communicator, capable of collaborating with high-performing teams to attain and surpass quotas, while conveying technical language to a non-technical audience.

Proficient with Microsoft Office applications (Word, Excel, PowerPoint, Project, and SharePoint), Python, SQL, Tableau, and Oracle Hyperion.

Areas of Expertise

Project Management Statistical Data Modeling Continuous Process Improvement Quality Assurance

Stakeholder Relations Metrics Development and Trend Tracking Data Visualization and Integration

Professional Experience

Capgemini § Washington DC

Manager, Department of Homeland Security (DHS) Immigration and Customs Enforcement (ICE) 2016–Present

úManage and supervise a team of five full time employees (FTE’s) that provides program management and strategic support to client in overseeing detention operations within the US Immigration, Customs Enforcement's (ICE) Enforcement, and Removal Operations (ERO) Office

úDevelop projection models used in internal decision making and external responses for the ICE senior leadership

úRender assistance in developing, researching, and operating new division policies

úKeenly examine and trace sexual abuse and assault allegations, particularly Prison Rape Elimination Act of 2003 (PREA) and SAAPI cases, as well as facility implementation data

úCreate and coordinate weekly, monthly, and quarterly reports that shows segregation cases from the field which include ad hoc statistical reports and analyses illustrating detention metrics

úWork closely with the ICE internal and external stakeholders in handling detention information to ensure data accuracy and consistency

úRegularly provide updates, modifications, and improvements for the agency’s multiple data platforms essential in producing statistical analysis to meet the agency requirements

úSucceeded in optimizing the agency’s data platforms that enhance data modeling capabilities in gathering and visualizing ICE metrics in unique ways

úSpearheaded the development and management of the ICE statistical website that displayed the agencies’ year-to-date and annual metrics public consumption

JAVA Productions Inc., § Alexandria, VA

Business Analyst, United States Coast Guard 2015

úServed as liaison and oversaw interaction with the coast guard and contractor support personnel

úMaintained active involvement in directorate reviews and provided insights to coast guard for improvements

úEstablished essential metrics, dashboards, performance reports, and related artifacts for the coast guard engineers

úSuggested appropriate key performance indicators (KPIs) and critical success factors (CSFs) in accordance with stated requirements and metric data analysis, and offered support in developing, modifying, institutionalizing metrics

úProduced and facilitated briefings, presentations, materials, and dashboards for combined reports to targeted audiences

úRecovered data from multiple US government databases to consolidate, validate, and condition datasets for evaluation through Microsoft Excel, Access, and Project and different statistical software

úPresided over client meetings, exercises, and joint application development (JAD) sessions

úUsed PMBOK in installation of multiple data platforms within various coast guard cutters while examining and ensuring the project completion

Guardians of Honor § Washington DC

Project Manager, Department of Homeland Security (DHS) Federal Emergency Management Agency (FEMA) 2014–2015

úFunctioned as project leader and supervised three FTEs in enhancing the FEMA insurance claim intake and response process

úSupervised the team in performing stakeholder interviews; documenting the as-is procedures for current FEMA insurance claims process; and assessing, developing, and analyzing the agency’s processes, internal controls, and data platforms to determine pain points and areas of improvements

úDesigned, tested, and rolled out a FEMA Insurance Claim SharePoint, which enabled the team to collect requirements and document a to-be solution that centralized insurance claims intake, processing, tracking, and reporting

The White House § Washington DC

Senior Analyst, Office of the White House Staff Secretary, Agency Liaison Department 2009–2014

úCarried out year-end team performance evaluation, and managed monthly assessments and goal setting

úReviewed and processed casework and claims for the Department of Veteran Affairs, Department of Defense, Department of Health and Human Services, and the Social Security Administration, as well as concurrent child and domestic abuse and kidnappings in support of the president

úDirected the department comprised of 12 FTEs responsible for three portfolios, while solely managing one of the portfolios

úEvaluated specifics of cases presented by the team and determined if the case were fit the criteria for follow-up action required by several agencies

Education and Credentials

Bachelor of Science in Business Administration

Pennsylvania State University, State College, PA

Project Management Professional Certification

PMP, Washington DC

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