Curriculum Vitae

Of

Desreen Govender

PERSONAL DETAILS

Surname Govender

First Name Desreen

Identity Number 810-***-**** 082

Nationality South African

Marital Status Single

Physical Address 102 Elberfeldt Place

Ampthill street

Benoni

Contact Number +27-60-534-**** or +27-72-844-****

Health Excellent

Languages English

Afrikaans

Basic IsiZulu

Drivers Licence Code 8

Email Address ac9ll0@r.postjobfree.com

Availability Immediate

PROFILE

I am a hardworking motivated individual who is determined to add all effort into my passion, skills and abilities. I see myself as a self-motivated individual who is willing and committed to produce good results and become an asset and not liability to any working environment, my friendly and good personality gives me the courage and strength to deal with people on all levels with respect, integrity and understanding. I communicate on all levels and have the ability to work independently unsupervised and perform all given tasks to the best of my ability and knowledge. I am a fast learning and quick in gasping and developing new skills, I actually enjoy challenges. Working under pressure has become something that assists me to manage time and equip me for better reactions. I enjoy customer service and assisting them as it opens me up to enjoy learning, adapting and speaking and understanding different personalities and cultures EXTRA CURRICULAR ACTIVITIES

Assisting Scholars In Fundraising In Order To Achieve Their Goal.

Supporting Shavathon (Cancer Association)

Assisting Of Selling Avon, Honey Jewellery And Savory Foods

Member Of One Org For Women

Member Of Women Powa

Part Time Babysitter

HOBBIES

Travelling

Reading

Studying

Listening To Music

Research

Networking

Cooking

Dancing

Socializing

EDUCATIONAL QUALIFICATIONS

NAME OF SCHOOL HIGHEST GRADE

PASSED

YEAR SUBJECTS

Greenbury

Secondary

Standard 10

Senior Certificate

1998

English

Afrikaans

Business Economics

Economics

Accounting

Maths

TERTIARY EDUCATION

INSTITUTION QUALIFICATION YEAR

CBM Training Telephone And

Frontline Etiquette

2015 Certificate

UNISA Bachelor Of

Education

2013 On Hold

Rose Bank College Business

Management &

Administration

2012-2011 Certificate

Office

Administration

2009 Certificate

Office Computing 2008 Certificate

CBM Telephone And

Frontline Skills

2008 Certificate

GIJIMA Training &

Solutions

Outbound Sales &

Insurance Training

2006 Certificate

Damelin College Business

Management &

Administration

2016-2018 National Diploma

UNISA Customer Service

Relationship

Management

2017-2018 Short Course

Computer Literacy Basic Intermediate Advanced

Microsoft Office

WORK EXPERIENCE

Company Schindlers Attorneys

Position Admin Assistant

Duties Metrofiling

Requisition for Attorneys files

Data Capturing

Faxing, Printing, emails

Sending Cancellation request to

banks

Client enquiries

Assisting with Investec

documents

General Admin duties

Bond Cancellations for FNB

Duration May 2018 to Current

Looking for permanent employment

Company Hendler & Hart Pty Ltd

Position Sales Administrator

Office Administrator

Communications Officer

Duties Managing The Entire Telephone System

And Interacting All The Time With

Telkom, I Connect And Bytes.

Processing Orders And working on

Accpac

Assisting Procurement Manager With

Orders To Suppliers, Assisting With

Purchase Order Changes And Prices.

Assisting Sales Department And Sales

Reps With Calls, Customer Service, Sales

Quotes, Invoicing, Emails And Faxing

Pricelists To Customers.

Receiving All Calls And Customers

Assisting Hr, Shop Stewards, Health And

Safety, Maintenance Managers With Ad

Hoc Work All Office Documentation And

Paperwork.

Liaising With Customers And Suppliers

Nationally And Internationally.

Booking Calls Internationally

First Point Of Contract For The Company

Assisting Security And Repairs

Department

Customer Service Assistant

Assisting Customers With Product

Knowledge And Catalogues

Assisting With Invoices, Deliveries Of

Stock And Handling Of Statements And

Invoices From Suppliers And

Distributors.

Emailing, Faxing Quotations

Assisting Reps With Orders

Assisting All Regions With Orders

Duration January 2008 - 2017

Company Okeefe & Swartz / Sizwe Call Centre

Position Telesales

Verification

Confirmation

Quality Consultant

Duties Call Centre Department

Telesales And Marketing Insurance

Products For Nedbank, Standard Bank,

Fnb And Absa

Target Driven

Verification Department

Listening To Calls To Ensure No

Misleading And Misunderstanding

Between Consultant And Clients

Approval By Clients

Confirmation Department

Making Sure All Clients Details Are

Correctly Captured And Taken By

Consultant.

No Misleading At Any Point

Ensuring Client Satisfaction All The

Time

Target Driven

Quality Consultant

Ensuring Proper Knowledge And

Understanding Is Given To Clients

Ensuring Client Stratification On Sales

Calls.

Ensuring That All Queries Are

Answered By Consultants.

Listening To All Mislead Calls, And

Improving Quality.

Duration 2005-2007

Company Microbiz Technologies

Position Admin Assistant

Duties Stack Taking

Receiving And Distributing Office

Automation Products

Assisting Suppliers

Handling Queries

Receiving Orders, Typing Quotes For

Reps, Invoicing

Debt Collection

Assisting In Sales

Data Capturing

Customer Service

Duration 2004-2005

Company The Whisperer

Position Supervisor And Assistant To Manager

Duties Stock Control

Assisting Manager In Ordering And

Purchasing Of Food And Beverages, Etc

Handling Petty Cash

Stack Taking

Assisting Staff With Customer

Complaints On Food

Assisting In Taking Orders From

Customers And Cashing When Busy

Duration 2003

Company Embassy Brokers & Associates

Position Junior Personal Assistant

Duties Making And Confirming Appointments

For Financial Broker

Ensuring Correct Client Portfolios Are

Available From Sanlam, Santam And Old

Mutual, Liberty, Metropolitan.

Maintaining Petty Cash, Receiving

Clients

Order Of Stationery And Office

Equipment Filing, Emailing Updating

Documents

Making International And National Calls

Confirming All Meetings And Handling

Personal Errands

Answering Busy Phones And Screening

All Calls Incoming

Diary Management

Duration 2002

Company Walk Tall / Payless Shoes

Position Sales Rep

Duties Sales

Stock Taking Month End

Customer Service

Opening And Closing Of Store

Handling Customer Complaints

Reaching Targets

Stock Control

Duration 1999-2001

Part Time Companies Oilfonteins Cash & Carry

Position Part Time Stock Taking

Duties Stock Taking In Stores

Assisting In Recounting Stock In Store

Part Time Companies Tums & Tots Maternity Store

Position Sales Lady

Duties Sales And Customer Service

Part Time Companies Mohomedy Wholesalers And Clothing Position Sales Lady

Duties Sales And Customer Service

Part Time Companies Cheeky Clothing Boutique

Position Sales Lady

Duties Retail Sales And Customer Service

Part Time Companies Durban Ski Boat Club

Position General Worker

Duties Taking Orders Of Food And Beverages

Customer Service

Handling Payment

REFERENCE

Company SCHINDLERS ATTORNEYS

Contact Person Chantel Gelderblom

Position Supervisor

Number 011-***-****

Company Hendler & Hart

Contact Person Sipho Yedwa

Position Hr Manager

Number 076*******

Company Okeefe & Swarts

Contact Person Shaun Govender

Priyesh Singh

Position Managers

Number Shaun G – 073*******

Priyesh S - 082*******

Company Embassy Brokers & Associates

Contact Person Paul Vorbeck

Position Finical Broker

Number 031*******

Company Oliphant Cash & Carry

Contact Person Ben

Position Senior Store Manager

Number 082*******

Contact this candidate