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Manager Sales

Pasadena, CA
June 13, 2019

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**** *. ****** ******, **** **** Pasadena, CA 91106



Towson University, Towson, MD

Bachelor of Science, Business Administration

Professional Experience

Senior Technical Project Manager, Nuance, Agoura Hills, CA October 2017-Present Responsible for coordinating delivery of all projects on the AT&T account, including Apple Business Chat, DirecTV Now site launch, NINA launches, etc. Deliver quarterly presentations to AT&T leadership to review delivery quality metrics and account goals Owner and manager of the biweekly implementation release for the AT&T account Key influencer in the strategy internally and externally around the AT&T account Collaborate with the sales team to scope every project and optimization for AT&T in the digital space Responsible for communication on all platform and implementation delivery items to AT&T Client Services Manager II, Nuance, Agoura Hills, CA June 2016-October 2017 Owned the relationship with the largest and most complex business unit at AT&T Presented weekly to AT&T leadership on the health of the account Key contributor in the planning and execution of the digital strategy for AT&T Conducted onsite quarterly business reviews and present to AT&T leadership Manager, Account Management,, Charleston, SC January 2016-June 2016 Managed a five person team where each member supports, on average, ten large SAAS customers Initial point of escalation for client relationship issues, software bugs, and configuration issues Conducted quarterly reviews with each account manager and worked to develop best practice plans to increase customer satisfaction and employee success Worked with departmental management team and company-wide management team to create and execute corporate goals and initiatives

Account Manager,, Charleston, SC June 2014-January 2016 Executed and developed account plans by translating client objectives into operational programs, projects, or new software products

Gathered detailed client components and communicated them effectively to engineering, software configuration, and implementation teams

Converted 80% of clients to referenceable accounts Business Development Representative, APR Inc./ iKnowNow, Charleston, SC October 2012-May 2014 Developed client relationships and business opportunities by identifying gaps in prospective clients accounts payable processes and systems

Responsible for qualifying and initiating the sales process for one- Conducted presentations on auditing software to Fortune 1000 companies Sales Team Leader, TOTAL QUALITY LOGISCS, Charleston, SC August 2010-October 2012 Coached and managed a team of sales associates, while increasing revenue as a team Kept track of weekly and yearly performance goals and consistently exceeded set goals Sales team was in the top ten out of fifty sales teams for percentage over sales goal for the year

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