Front Office Training

Iquabal Chiplunkar

Current Address: Permanent Address:

Po Box .121, PC-115 At & Post Hedli, Taluka Khed, Dist. Ratnagiri.

AL-KHUWAIR MUSCAT SULTANAT OF OMAN State Maharashtra, India 415709.

Email: *****************@*****.** Email: *****************@*****.**

Mobile No. +968-********. Mobile No. +91-942*******.

CAREER OBJECTIVE:

To work for an organization which helps to build my career and enhance my intellectual horizons, to become a team worker ensuring team spirit.

SKILLS:

Ability to communicate effectively, equipped with certain manner and etiquette coupled with gentleness.

STRENGTHS:

Ability to work under pressure and prove myself worth to the organization.

Good Oral Communication Skills.

I extend my hand in taking responsibilities.

Being sincere and honest in the job assigned to me.

Keen desire in learning things.

EDUCATIONAL QUALIFICATION

Secondary School Certificate (SSC Passed) – Year 1993.

Iquabal Chiplunkar

Current Address: Permanent Address:

Po Box .121, PC-115 At & Post Hedli, Taluka Khed, Dist. Ratnagiri.

AL-KHUWAIR MUSCAT SULTANAT OF OMAN State Maharashtra, India 415709.

Email: *****************@*****.** Email: *****************@*****.**

Mobile No. +968-********. Mobile No. +91-942*******.

COMPUTER SKILLS:

Basic Computer knowledge; MS Word, MS Excel, MS Power Point.

Computer Applications; Opera PMS, & IDS Fortune Next 6.5

WORK EXPIRENCE:

Safeer Hotels & Tourism Co., Muscat, Oman, 02nd Aug 2015 to till continue.

Presently Working as Front Office Supervisor.

ASSIGNED RESPONSIBILITIES:

Reviewing guest feedback and implementing immediate action.

Maintaining a positive work environment

To ensure front desk staff are quoting correct room rate & using yield management system to maximize on average rate & revenue.

To ensure that all front office operations are adequately staffed.

To check the pre-allocation Of V.I.P/REGULAR guest rooms.

To ensure the front office department adheres to credit policy.

Coordinating with “CORPORATES COMPANIES, MINISTRIES & ONLINE CHANNELS (Booking.Com, Agoda.Com, Cleartrip.com, HRS.Com, Hotelbeds.com Etc.)” for hotel reservation with their LPO’s.

Handling & co-ordinate the hotel travel desk, for all hotel guest’s transportations (Airport Transfers/Office transfers) for all entire Safeer Group of Hotels (Safeer Continental, Safeer International, Safeer Plaza, Safeer Hotel Suites, Etc.)

Forty Four West Bay Tower Hotel, Doha, Qatar, November 2010 – November 2014.

Worked as Bellman.

ASSIGNED RESPONSIBILITIES:

Delivering/Collecting luggage to and from guest rooms

Handling luggage for storage

Delivering mails, messages, packages and newspapers

Welcome in coming guests and offer assistance at all times.

Handling unclaimed parcels left by guests for outside visitors; unclaimed parcels of check out guests; no show guests.

Communicate effectively in the working environment.

Iquabal Chiplunkar

Current Address: Permanent Address:

Po Box .121, PC-115 At & Post Hedli, Taluka Khed, Dist. Ratnagiri.

AL-KHUWAIR MUSCAT SULTANAT OF OMAN State Maharashtra, India 415709.

Email: *****************@*****.** Email: *****************@*****.**

Mobile No. +968-********. Mobile No. +91-942*******.

Project positive image presentation and exercise salesmanship when opportunity arises.

Immediately reports and turns over lost and found articles to housekeeping office following require procedures at all times.

Assist and serve customers; respond to special needs of guests brought about by cultural and religious needs in a gracious and elegant manner.

Escort the guest to the room and introduce the different facilities while on the way to the room.

Anticipate guest needs, deliver, confirm and satisfy appropriately.

Observe telephone courtesy at all times.

Performs other duties and special assignments from time to time by the Supervisors/Managers.

Prime Tower Hotel, Sharjah, United Arab Emirates, August 2005 to Dec 2008.

Worked as Bellman

ASSIGNED RESPONSIBILITIES:

Delivering/Collecting luggage to and from guest rooms

Handling luggage for storage

Anticipate guest needs, deliver, confirm and satisfy appropriately.

Assist and serve customers; respond to special needs of guests brought about by cultural and religious needs in a gracious and elegant manner.

Escort the guest to the room and introduce the different facilities of the hotel while on the way to the room.

Delivering mails, messages, packages and newspapers

Carry out high standard service at all times

Iquabal Chiplunkar

Current Address: Permanent Address:

Po Box .121, PC-115 At & Post Hedli, Taluka Khed, Dist. Ratnagiri.

AL-KHUWAIR MUSCAT SULTANAT OF OMAN State Maharashtra, India 415709.

Email: *****************@*****.** Email: *****************@*****.**

Mobile No. +968-********. Mobile No. +91-942*******.

Hotel Ganpatikrupa, Ked-India, from February 2001 to January 2004.

Worked as Bellman

ASSIGNED RESPONSIBILITIES:

Delivering/Collecting luggage to and from guest rooms

Handling luggage for storage

Anticipate guest needs, deliver, confirm and satisfy appropriately.

Assist and serve customers; respond to special needs of guests brought about by cultural and religious needs in a gracious and elegant manner.

Escort the guest to the room and introduce the different facilities of the hotel while on the way to the room.

Delivering mails, messages, packages and newspapers

Carry out high standard service at all times

Special Training Classes Attended:

Front Office Receptionist (Cross training)

Opera PMS Basic Training

Telephone Etiquette

Complaint Handling

Fire & Safety Training

***

Iquabal Chiplunkar

Current Address: Permanent Address:

Po Box .121, PC-115 At & Post Hedli, Taluka Khed, Dist. Ratnagiri.

AL-KHUWAIR MUSCAT SULTANAT OF OMAN State Maharashtra, India 415709.

Email: *****************@*****.** Email: *****************@*****.**

Mobile No. +968-********. Mobile No. +91-942*******.

PERSONAL INFORMATION:

Date of Birth : 20/11/1975

Gender : Male

Marital Status : Married

Nationality : Indian

Religion : Islam / Muslim

Languages Known : English, Hindi, Arabic, Urdu, & Marathi

PASSPORT DETAILS:

Name (as mentioned on the passport): Iquabal Chiplunkar.

Passport No. : S1220744.

Date of Issue: 07/01/2018

Issued Place: MUSCAT

Date of Expiry: 06/01/2028.

S

I hereby declared that all the above mentioned statements & facts are truth & are of from my best knowledge.

Thanks & Regards,

Iquabal Chiplunkar.

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