Manager Program

PROGRAM MANAGER / OPERATIONS MANAGER / BUSINESS PROCESS CONSULTANT

Senior Program Manager skilled at directing the delivery of complex, multi-million-dollar global enterprise software, services, Software as a Service (SaaS) offerings, and infrastructure projects. Consultant in Business Process Improvement with the ability to simplify complex business processes transformed into BPM guided flows. Adept at working with global teams in technically complex, cross-functional, multi-stakeholder projects in matrixed environments. Leader of strategic business transformations engaging senior level business and technology decision makers as direct customer facing point of contact.

Program Management

Vendor Management

Executive Reporting

Process Improvement

Strategic Planning

Portfolio Management

PROFESSIONAL EXPERIENCE

VISA INC. VIA TalentBurst, Austin, TX 10/2018 to 04/2019

Financial Technology Transaction Project

Program Manager

Implement Hadoop Data Lake platform for data file transfer and enrichment services to Issuer Banks.

Monitored 5 global Agile Scrum teams for adherence to deployment schedules and Product Specs.

Communicated internally and externally to executive stakeholders on progress and status.

Managed forecast for head count capacity on portfolio basis.

Managed internal and external UAT preparedness and results.

TXDOT. VIA NTTDATA (MODIS), Austin, TX 08/2018 to 10/2018

Segmented Network Security Project.

Program Manager

Implement external access to internal TXDOT lab setting up separate network to isolate equipment.

Implemented external access to internal TXDOT lab equipment to allow for external tech support without travel saving $10,000 per year in costs.

Managed project within complex TXDOT environment with state and federal government contracts.

Managed Spend Plan to Budgets, Forecasts, Project Plan, Risk Management, TXDOT processes.

Reported to Director of PMO presenting weekly status and Change Management.

MCLANE CO. VIA JUDGE GROUP, Temple, TX 06/2018 to 07/2018

System Modernization Project.

Program Manager

Implement Oracle ERP to replace Legacy Systems.

Managed 5 technical resources to implement large complex Oracle ERP Modernization project replacing 3 other legacy ERP systems.

Set up Project documentation and completed initiation stage of project.

Project was cancelled due to budget constraints no date when the project will resume.

APPLE VIA MINDLANCE, Austin, TX 09/2017 to 04/2018

Retail Contact Center Operations.

Business Process Manager / Program Manager

Implement business processes on Oracle BPM.

Managing progress of 5 Process Architects analyzing existing business process requirements into SW development for Oracle BPM guided flow platform including data types and business rules to suit End User Specialists. Delivery of 110 business approved processes into Oracle development in 6 months.

Building governance processes for new Business Process Management team.

Consulting on BPM best practices applying Six Sigma Lean, ITIL and ITSM frameworks to Agile method.

Facilitating cross-functional team discussions with technical and operational teams to finalize solutions.

Producing progress and status reports to analyze financial and operational KPI’s weekly and monthly to executive staff.

Working closely with the engineering, operations and finance teams to ensure alignment with business goals and objectives.

VETERANS ADMINISTRATION VIA LEIDOS, Austin, TX 06/2017 to 09/2017

Federal Government Contracting Services.

Project Manager

Implement ITIL Operational Level Agreements (OLAs) and Service Level Agreements (SLAs) globally.

Analyzed existing IT infrastructure services against internal customer needs facilitating stakeholder discussions.

Created consensus in crafting internal contracts to global infrastructure SLA and OLA agreements to better serve US veterans and their families.

Developed monitoring services to contracted SLA’s ensuring consistent delivery over time.

WHOLE FOODS VIA MODIS, Austin, TX 01/2017 to 3/2017

Global Grocery Store Operations. Lease Accounting and Management Project.

Program Manager

3-month contract to Implement SAAS Financial Lease Management and Lease Accounting SW (Tango)

Edited SOW for signature. Negotiated final acceptance of contract with Whole Foods and SW OEM.

Organized and facilitated 3-day discovery meetings with SAAS SW vendor and stakeholders.

Captured and documented business processes mapping and integration requirements for discovery and design discussions.

Captured requirements prioritized Agile sprints and managed Scrum meetings.

Developed release schedule aligned with critical financial accounting blackout dates.

ROCKWELL AUTOMATION, Austin, TX 11/2010 to 6/2016

Leading provider of global industrial process automation technology/software & professional services.

Sr. Project Manager (Program Manager)

Responsibilities include people management, project oversight, and sales enablement. Accountable for operational/financial metrics and maintaining project/portfolio profitability while ensuring quality of project delivery and maintaining customer referenceability. Accountable for managing the transition of plant controls to web-based Software as a Service (SaaS) Model Predictive Control (MPC) platform P&L $40M annual portfolio (10 simultaneous projects ranging 300K to $2M), 2 DevOps sites, 4 global engineering teams 5 FTE’s applying project standards in industrial plant facilities, owning project success and final customer acceptance while deepening customer relationships.

Creative influencing without authority applying Agile/Scrum and Lean Six Sigma methods to previous SDLC and Waterfall projects. Reduced complex project vertical costs by 34% (1100 hours), (>$200K per project >$1M per year) schedule by 50% (6 months) increasing margins 34% in first 15 months.

Presented results orally to CEO of Rockwell Automation receiving public recognition.

Reduced inefficient on-site work by 30% through the creation of work packages and checklists.

Managed up to $40M annual P&L budgets, 2 DevOps sites, 4 global engineering teams 5 FTE’s simultaneously >30 large scale application migration and infrastructure projects annually.

Managed forecasts, utilization, revenue recognition and billing milestones against (WBS).

Managed 5 direct reports and over 30 matrix resources globally and mentored junior level PM’s.

Captured business and technology requirements in pre-sales quotation and feasibility studies.

Completed validation of functional specifications / SoW internally and with the customer.

Dealing effectively with people and tense situations without divisiveness through facilitated problem resolution while achieving project goals resulting in average CSAT rating of 4.5 out of 5.

Pro-actively anticipated program/project(s) risks and issues and ensured that appropriate mitigation planning was in place to avoid compromising delivery through formal change management.

Communications facilitation (both written and oral) reporting internally and externally on project progress, issues, alerts, escalations, UAT, handoff to support and final acceptance.

Managed changes & releases (impacts to scope evolution requested by customer) during the project.

Managed procurement (hardware, software, 3rd party) as well as managed selection process.

Coordinated Proof of Concept (POC) activities. Documented and communicated results and actions.

Managed Scrum meetings, sprint, and release schedules and developed detailed work packages.

Managed burn down charts, data migration plans, metrics, reliability, and bug fix tracking.

Proactively submitted SW product enhancements to DevOps and tested beta products.

EMERSON PROCESS MANAGEMENT VIA CDI, Austin, TX 03/2009 to 11/2010

Global manufacturing and technology company.

Program Manager, (PMO Governance Board Adviser)

ERP Oracle Installs (Order to Cash, Procure to Pay, Inventory Management, Light Manufacturing with Work Orders, and Project Accounting) acting as PMO Program Lead managing 5 PMs in 5 separate simultaneous projects. Managed portfolio of over $60M annually with cross-functional teams of up to 50 members including 5 DevOps teams consisting of programmers, analysts, architects, 3rd parties, customer resources and network specialists and 2 development sites.

Achieved complete project turnaround of Oracle enterprise software installation by assuming leadership of the distressed project. The project was back on schedule within 5 weeks.

Achieved 23% reduction in number of portfolio schedule and budget changes through cooperative analysis of problem areas to address scope, schedule, budgets, resourcing and change mgmt.

Communicated weekly to VP level PMO staff on status, changes, and risks both written and oral.

Managed competing interests in large complex organization by proactively meeting with stakeholders and reaching consensus on project decisions on change, risk, scope, schedule, cost management.

Trained on-site project managers on best practices of Emerson and PMI standards.

Prepared portfolio budget forecasts ensuring accurate revenue estimates.

Contributed to strategic roadmap within PMO to validate direction and budgets.

Standardized business processes to match COTS ERP Oracle configuration.

Facilitated design team discussions around connectivity, integration, configurations matched to business requirements and project goals. Delivered Business Requirements Document (BRD).

Project Manager, (Global ITIL Call Center Service Desk In-Sourcing)

Implemented Global SPOC ITIL HP Service Center roll out. Developed all PM methodology artifacts for HP Service Center Documented all ITIL Incident, problem, release and account management processes.

Implemented (>100) global sites reducing 15-month schedule to 9 for (>50) global cross-functional teams, procuring staff to match global SLA and language requirements within budget constraints.

Saved an estimated $300K in project costs through schedule compression, the creation of standardized business processes and data analysis tools.

Effectively communicated to > 50 global stakeholders ensuring buy-in to project goals.

DELL VIA PLEXENT, Austin, TX 03/2008 to 01/2009

Leading provider of intellectual property based on ITIL®, CMMI®, CobiT® and ISO® standards.

Lead Sr. Consultant (Global PM Standards Project)

Global application SW delivery of Clarity and BMC Remedy. Led 8-member consulting team to develop a global PM framework that included ITIL and PMI AS-IS and TO-BE processes, tool and integration requirements. Translated Use Cases to sprint schedules for Dev Ops teams to meet release schedules.

Asked by the Dell to take the lead role in Clarity application rollout. Realigned 8-member team to strengths while gathering requirements to meet deadlines saving an account from Cancellation.

Received Plexus award and public recognition for leadership, communications and customer service.

Facilitated Clarity workshops to elicit 28 global business processes and converted to RUP use cases against 12 legacy RDBM tools. Customer stated that they had never experienced a better workshop.

Leader to guide stakeholders to strategically prioritize a portfolio of initiatives, helping stakeholders understand dependencies and trade-offs and ensure they have appropriate insight into the plan.

Managed ITIL BMC Remedy process workshops to gather Incident, Problem, Change, Configuration and Release Management processes as well as the development of CMDB. Delivered BRD.

EDUCATION

MBA, Technology Management and Business Administration

University of Phoenix, (San Francisco, California), 2000.

BSEET, Electronic Engineering Technology

DeVry University, (Phoenix, Arizona), 1987.

CERTIFICATIONS

PMP - Project Management Professional Certified – PMI 2009 - present.

ITIL Foundations Certified V3 – OGC 2008.

Six Sigma Green Belt Certified – Unisys Corp. 2007

Asset Manager IAITAM Certified – CA 2005.

SOFTWARE SKILLS

Microsoft toolset – Word, Project, Visio, Excel, PowerPoint, Outlook, SharePoint.

Project PPM Tools – Jira/Confluence CA PPM, Clarity PPM, MS Project Server.

ITIL Service Desk – BMC Remedy, HP Service Center, Vantive, CA Service Desk Manager.

ERP CRM Financial – SAP, Oracle, SalesForce, Tango.

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