Network Support Engineer

Mike A. Stanek

*******@*****.***

Summary

IT professional offering extensive experience supporting the network infrastructure with Cisco based equipment and technologies. Specializing in resolving problems and finding solutions to meet the needs and challenges of the business.

Education Highlights

Southern Polytechnic State University, B.S. EET (Electrical Engineering Technology)

• Degree courses included computer hardware, software, networks, communications systems, fiber-optic equipment systems, electronics and programming.

Certification Training Courses: MCSA (Windows Server/Workstation, Network Management), Cisco Advanced Routing/Switching, Cisco Security (Firewall and IPS/IDS devices and management), Voice IP, Unified Communications, Wireless Networks, Cloud Networking Technologies, Deploying ACI and AWS Practices.

Certifications

CCNP Routing/Switching, CCNP Security, CCNA Wireless, CCNA Cloud

Networking Skills

• Routing protocols; OSPF, EIGRP, RIP and BGP.

• Protocols/Services: TCP/IP, DNS, Spanning Tree, HSRP, GLBP, VTP, TACACS.

• Experience with a variety of routers, switches and security appliances.

Routers; Cisco (837, 1841, 2821, 2921, 3945, 3900, 7609, ASR1004), Juniper M320.

Switches; Cisco (1900, 2960, 3560, 3750, 4900, 4507, 4510, Nexus 7000)

Firewall; Cisco 5500 ASA Series. IPS; Cisco 4400 ASA Series.

• Network Access Tools: SecureCRT, Putty, Transport, Exceed, PDN, Snooper, HP-NA, Cisco (CCP, ASDM/SDM, IPS/IME Manager, PI, CUCM, Meraki Console).

• Monitoring Tools: InfoVista, Concord, WireShark, Capsa, NetCool and Splunk.

• Ticketing/Database Systems; TIRKS, WFA, Remedy, Clarify and HOMER.

• Virtual Software: VirtualBox, VMware Workstation.

Experience

IDN Services, Systems Engineer

July 2010 to Present

• Support the customer computer and network infrastructure. This includes working with customers to support projects, resolve network issues and find solutions.

• Serve as technical lead, which includes managing day to day activities, team support, taking ownership of issues and ensuring that all work has been completed correctly.

• Resolve a variety of network issues (LAN/WAN) using Cisco routers, switches and firewalls, to isolate and troubleshoot. Common issues include connectivity, link failure, outage, failover, latency, routing and security, which may be resolved by modifying device configuration, device replacement or working with service providers.

• Special projects include performing IOS updates, failover testing, device inventory, database corrections, device configuration updates, support for ongoing equipment refreshes and maintaining/updating office computer and network systems.

• Support the replacement of Cisco routers and switches in large scale refresh. This includes reviewing and updating MOP's (replacement plan/procedures), working with customer project managers and field technicians, configuring new routers/switches, device acceptance, resolving turn up issues and documenting project progress.

• Perform firewall administration by modifying policies/rules based on customer requests, and also investigate if end users are being blocked based on reported troubles.

• Troubleshoot and resolve technical issues on customer equipment, such as servers, workstations, wireless devices and barcode scanners. This may include replacing hardware, installing/updating software (Windows) and configuring device settings.

AT&T (BellSouth), NOC Engineer

December 2005 to July 2010

• Supported the managed network infrastructure for business and government customers in a Network Operations Center. This included working troubles related to connectivity, outages, latency, routing, security, new turn up and circuit issues.

• Resolved a variety of complex network troubles using switches and routers (Cisco and Juniper) to troubleshoot and isolate. Common resolutions included modifying device configuration (interface settings, service features, access lists, service policies, static routes and routing protocols), device replacement or working with other service providers or internal groups to resolve circuit and physical layer issues.

• Reduced customer downtime by taking ownership of issues to ensure a quick resolution. This included performing advanced troubleshooting, referencing technical documentation, engaging other carriers (or groups), following up and escalating.

• Trained and mentored newer team members. This included creating job aids, providing feedback, sharing technical information and recommending next step actions.

• Worked on special projects, which included IOS updates, failover testing, setting up new/replacement routers for mission critical customers, verifying device operational status, correcting database errors and performing device inventory.

• Monitored customer networks for failures and service degradation, to proactively isolate and resolve troubles and minimize customer down time.

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