Data Entry Customer Service

PIXIE PIERCE

*** ******** ***, ***. *

Cincinnati, OH 45238

***********@*****.***

513-***-**** (Cell)

EXPERIENCE:

US BANK:

Imaging Services Specialist, 12/2016 – 10/2018

Open mail & sort documents into groups; Prep documents for scanning; Scan documents into an i4200/i4250 Scanner; Index documents into FileNet, then file away in boxes for storage; Proof boxes before they are sent to storage.

FIFTH THIRD BANK:

Depositor Services Fulfillment Specialist, 07/2014 – 12/2016

Branch Support Dept.: Open & Distribute Mail; CD/IRA Report; Deluxe Checks/Reorders & Address Changes; Mail Research in ACE re: Deposits, Branch Mail, & Returned Checks; Address Changes in WorkManager; Prepping Documents to be Scanned in WorkManager, etc.

Image Services Dept.: Data Entry onto Excel Sheet (Rolling Report), Burn & Proofread CD’s, Print Documents for Customers, Print Requests & Close Cases in Vektor, Research Credit Cards in Document Direct, Print & Close Cases in V4MS, Follow-up on Clarifications, Customer Service (Phone Calls to Customers & Branches), Branch Support, Microsoft Word, Excel, Outlook, ACE, etc.

Machine Operator I, 07/2012 – 07/2014

COD Dept.: Extract items from envelopes on an OPEX AS/7200, Perform routine maintenance on machine, General housekeeping on and around machine, Batch Prepping, Jogging Checks & Envelopes, Review Billing Statements, File Checks, Operate Machinery, Pickup/Deliver and Stack/Sort Mail

ADECCO TEMP AGENCY:

Fifth Third Bank; File Clerk II P&G, Data Entry Clerk HUMANA, Data Entry Clerk

01/2011 – 07/2012

Alpha-Numeric Data Entry of Patient Demographics, (10-Key) Data Entry for Billing, Military Returns, IRC Letters, MR Letters, Training New Hires, Tracking Sheets, Spreadsheets, Processing Coupons: Sorting/ Searching/Scanning, and Prepping Files/Documents to be scanned

ADVANCED DERMATOLOGY:

Medical Assisting Externship for ROSS IMDT, 07/2010 – 08/2010

Front Desk Procedures – (Software-PracticeStudio X10), Check In/Out Procedures, Patient Registration, Phones, Customer Service, Insurance Cards/Co-Pays, Credit Card Payments, Payment Posting, Faxing, Filing, Copying, Scanning, and Office Closeout Procedures

Clinical Skills – Prepped Patients, Room Preparation, Took Medical/Family Histories, Assisted in Applying Medication, Assisted in Laser Treatments (Extrac, Blue Light, V-Beam), Setup for Biopsies, Assisted in Biopsy Procedures, and Lab (Pathology Specimen Processing)/Biopsy Processing

TRI-STATE LABS:

Lab Assistant, 03/2009 - 07/2009

Cytology Specimen Processing: Centrifuging, Pouring-off, Sorting Specimen Tubes, Slides (Creating, Staining, Labeling and Sorting), and Alpha-Numeric Data Entry

LABCORP OF AMERICA:

Lab Assistant, 06/2008 - 03/2009

Specimen Processing (Centrifuging, Pouring-off, Sorting Specimen Tubes), and Alpha-Numeric Data Entry

MEDCO CORPORATION:

Data Entry Clerk, 09/2007 - 06/2008

Alpha-Numeric Data Entry of Patient Demographics

QUEST DIAGNOSTICS:

Data Entry Clerk & Lab Assistant, 08/2005 - 08/2007

Laboratory: Specimen Processing (Centrifuging, Pouring-off, Sorting Specimen Tubes), Alpha-Numeric Data Entry, Supply Inventory, Customer Service; Billing Department: Alpha-Numeric Data Entry of Patient Demographics and ICD-9 Code

ACCOUNT TEMPS STAFFING AGENCY & CLOPAY CORPORATION:

Data Entry Clerk, 11/2003 - 04/2004 (was hired by Clopay full-time 11/2004)

Alpha-Numeric Data Entry, Customer Service, Mail, Filing, Phones, Faxing, Copying, 10-Key Data Entry of Invoices for Payment, Problem Solving and Customer Service

BEIRNE & WIRTHLIN CO., LPA:

Receptionist/Legal Secretary, 12/2001 – 06/2003

Workers’ Compensation, Personal Injury, Social Security, Probate & Wills; Notary, Phones, Transcription, Scheduling Docket Hearings, Customer Service, Filing, Mail, and Faxing

DRODER & MILLER CO., LPA:

Legal Secretary, 09/2000 - 12/2001

Insurance Litigation, Probate/Wills, Personal Injury; Notary, Phones, Transcription, Scheduling Appts., Customer Service, Filing, Mail, Faxing, and Copying

EDUCATION:

ROSS INSTITUTE MEDICAL & DENTAL TECHNOLOGY:

Medical Assistant Diploma, 12/2009 - 08/2010

Administrative: Medical Office Procedures, Financial Recordkeeping, Microsoft Office Word, Computerized Insurance Billing, Medical Terminology, Cultural Diversity Training, Basic Office First Aid, Anatomy & Physiology, Medical Law & Ethics; Clinical: Venipuncture, Laboratory Procedures, Urinalysis, EKG, Administration of Medication, Phlebotomy, Vital Signs, EKG, Fundamentals of Assisting, Hematology, Urinalysis, Aseptic Technique/ Microbiology, and Insurance Coding

UNIVERSITY OF CINCINNATI:

History Bachelors (not completed), 09/2001 – 06/2005

Courses included Ancient History, Medieval Renaissance, European Civilization, etc.

SKILLS:

Typing 65 wpm, WordPerfect 5.1, WordPerfect Windows 5.1, to 8.0, MacIntosh Windows, Microsoft Word (97, 98, 2003), GroupWise, Outlook, Soft Solutions, Excel, Data Entry (Alpha/Numeric & Ten-Key), OPEX AS/7200

REFERENCES:

Jessica Stenett, Supervisor, US Bank, Cinti, OH 859-***-**** (cell)

Dana Kennedy, Supervisor, Fifth Third Bank, Cinti, OH 513-***-****

Becky Foote, Supervisor, Mulholland, Heekin & Heekin, LPA, Cinti, OH 513-***-****

Natasha Williams, Team Lead, Quest Diagnostics, Cinti, OH 513-***-**** (W)/513-***-**** (Cell)

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