Customer Service Sales

CURRICULUM VITAE OF ANELISA MHLONTLO

Residential/Postal address: 48 Rainbow Park

West bank

King Williams Town

5600

Work no: 040-***-**** / Cell no: 078-***-****

E-mail: **********@***.**.** or *****************@*****.***

PERSONAL INFORMATION:

Identity Number: 890-***-**** 088

Nationality: South African

Languages: Xhosa and English

Gender: Female

EDUCATION

High School:

Grade: 11

Year Obtained: 2007

School: Ulwazi High School

Subjects passed: IsiXhosa

English

Mathematics

Physical Science

Tech. Theory [Electrical]

Tech.Drawing

OTHER SKILL

Computer Skills: Computer skills, Typing, Data Creation, Filling, Ms Word, Excel and mailing, correspondence, Data analysis

Career Objectives:

To be involved in work where I can utilize skill and creatively involved with system that effectively contributes to the growth of organizational. And to secure a position where my solving problem, decision making skills will be exposed and ability to take on new challenges and ideas.

WORK EXPERIENCE:

Current company: ITEC (PTY) LTD

Position: Counter Assistant

Duties: Provides excellent customer service by assisting customers promptly and courteously with their purchases and efficient processing of their orders. Performs all job responsibilities in a safe, timely and efficient manner. Essential Duties and Responsibilities. Capturing of new business. As well assisting in the administration of the office i.e. doing manual claims for clients, assisting clients over the phone.To deal with customer queries and requests in relation to the sale of over the counter. Responsible for counting the contents of cash register drawer at the end of each shift, maintaining receipts, records and withdrawals. As well responsible for checking materials and supplies and reporting when stock is low.

Period: Currently employed

Company: Chicken Licken

Position: Trainee Manager / Cashier

Duties: Manage operations, staffing and sales along with profit goals in sole assigned retail store. Ensure complete conformance with entire store operations policies.

Comply with company’s defined selling methods to sell merchandise to customers. Head responsibility to keep store clean along with uncluttered. Manage work plans within established budgets with purpose to attain optimal store coverage.Learn about all financial goals of facility and organization through supervising and studying financial performance. Interpret profit and loss statements along with sales forecast. Develop, maintain and manage departmental as well as facility budgets. Manages facility through training as well as working in every facility’s operational areas inclusive of sales floor, front-end, merchandise flow along with offices. Ensure clean and safe environment through training. Participate in all safety activities like safety inspections, risk control meetings, facility tours and accident reviews. Attain individual sales objectives as well as customer service goals.

Period: December 2012 - February 2016

Reason for leaving: looking for better career prospects, professional growth and work opportunities.

Company: BP Garage

Position:

Position: Cashier

Duties: To assist customers in the in-store check-out process. Main duties include ringing up sales, bagging items, requesting price checks, honoring coupons, collecting payment and giving appropriate change. Responsible for counting the contents of cash register drawer at the end of each shift, maintaining receipts, records and withdrawals. As well responsible for checking materials and supplies and reporting when stock is low.

Period: January 2011 – November 2012

Reason for leaving:

Reason for leaving: looking for better career prospects, professional growth and work opportunities.

REFERENCES

1.Mr. M Ngcawa (Manager)

ITEC (PTY) LTD

Work no. 040-***-**** / Cell no. 079-***-****

E-mail address: *******@***.**.**

2.Miss S Tshebe ( Supervisor)

Chicken Licken (King Williams Town)

Work no. 043-***-**** / Cell no. 078-***-****

3.Miss. W Ncamana

Deputy Director (Office of the Premier)

Service Delivery Intervention and Coordination Support

Work no. 040-***-**** / Cell no. 063-***-****

E-mail address: *****.*******@***.******.***.** or ********@*****.***

Contact this candidate