Customer Service Manager

Lynn Sprouls

***** ****** ***** ~ Lake Elsinore ~ CA 92530 ~ 949-***-**** ~ *********@*****.***

EXPERIENCE

JCPenny ~Temecula, CA 11-12 – 05-19

Lead Cashroom Associate

Daily duties included cash counting, preparing deposits, safe reconciliation resolving any issues pertaining to incorrect balances of registers and safe totals. Weekly duties included reports for profit and loss, total cash flow and over/under reports were all sent to GM every Monday. A/R and A/P were completed when needed. Research of discrepancies were resolved daily.

Terry Kline ~ Lake Elsinore, CA 08-11 – 11-12

Caretaker - Volunteer

Duties include helping Terry Kline, a blind person, with her daily activities. I drive her to her doctor's appointments, take her shopping, help her with her daily chores in her home and aid her in paying her monthly bills. I also read to her and help her with any computer needs that she has.

Foothill Agricultural Research, Inc. ~ Corona, CA 11/07 – 08/11

Bookkeeper/ Office Manager

Duties included providing excellent, accurate and friendly customer service both in person and over the phone to all vendors and clients; managed all aspects of the office; prepared and calculating A/R, A/P. Payroll and all financial reports; purchased all office supplies and necessary equipment while securing at the best prices.

Yuri Bast Interior Design ~ Aliso Viejo, CA 06/06 – 07/07

Bookkeeper/ Office Manager

Provided professional and courteous customer service to all clients and vendors; managed all aspects of the office including purchasing, maintaining inventory, bookkeeping including A/R, A/P. Payroll and all financial reports.

Foot Solutions ~ Mission Viejo and Costa Mesa, CA 06/02 – 05/06

Store Manager and Certified Pedorthist

Provided excellent customer service, educating clients to their correct footwear and maintained close relationships with clients and doctors; also responsible for daily business operations, managed inventory control, purchasing, sales and all daily bookkeeping needs; hired, trained and motivated all staff to perform at the highest level of customer service; as a Certified Pedorthist was responsible for making orthotics, modified footwear to meet customers' needs and made custom shoes.

Kum Sung Martial Arts ~ Toms River and Bricktown, NJ 09/92 – 12/01

Program Director and Coordinator

Initiated and maintained contact with parents and students by providing professional and courteous customer service at all times. Solely responsible for daily operations of business; managed all bookkeeping, maintained inventory control, prepared and placed all advertising. Directed, coordinated and supervised three instructors and 186 students; positively motivated instructors toward student goal achievement; evaluated teacher-student relationships and quality of training; established students' needs and goals; interviewed, hired and evaluated teaching assistants. Prepared all daily testing and tournament schedules; promoted and sold martial arts programs. Doubled sales volume for both schools within one year; received award for exceeding tournament enrollment expectations over four year period.

EDUCATION

CPT, Inc., Menifee, CA, Complete Phlebotomy Training, NCPT 03/12-04-12

BLS for Healthcare Providers, Center for Healthcare Education, Inc 02/12-02/12

SKILLS

Quickbooks Professional

Microsoft Office

LICENSES AND CERTIFICATES

Certified Phlebtomy Technician 1 ~ State of California Health Department ~ License # 56433

National Certified Phlebotomy Technician 1 ~ MMCI ~ Certificate # 795137

Basic Life Support ~ Center for Healthcare Education, Inc

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