Customer Service

Dounia SLIMANI

Date of birth : April **th ****

Phone: +212-*-****-****

009**-****-****

E-mail: *******.********@*****.***

Address : Morocco, Casablanca

Objectives

I’m seeking a good opportunity where I can use my professional skills and previous experience, to be a part of the growth and success of your organization.

I consider myself as a motivated person, looking for the job challenges to enhance and improve my abilities to better sever my employers.

Education

High school (2005)

Literary section

Certificate (2010)

Flight attendant (Safety and security)

Certificate (2010)

British council

Experience

Customer service (2011 –2012)

Shop of medical glasses

Handling the calls

Greeting the customers

Charge of the inventory

Communication skills

Ability to 'read' customers

Knowledge of the product

Patience. If you don't see this near the top of a customer service skills list, you should stop reading

Butler and housekeeping supervisor (2012 –2014)

St, Regis Hotel (Doha-Qatar)

Ensuring the smooth running of a household and servicing of principals and guests

Engaging and overseeing outside contractors, service providers and suppliers

Caring for household’s VIP guests and visitor

Looking after the needs of guests within their staying from check in till check out

Receptionist (2014 –2017)

Royal Mirage Hotel (Marrakesh-Morocco)

Communication

Multitasking

Prioritizing

Organization

Interpersonal skills

Initiative and problem-solving abilities.

Dependability

Call Center Agent (2017 –2018)

AEN Call (Casablanca-Morocco)

Deep Knowledge of a Company's Products or Services. To field dozens of phone calls a day means fielding dozens of topics as well

Attention to Detail and Organization

Clear and Effective Communication

Adaptability

Empathy

Patience

Positive Attitude

Skills

Languages Spoken: Arabic - English – French

Computer : Microsoft office (Word-Excel-PowerPoint…)

Contact this candidate