Eneas Kaci

Bulevardi Zogu I, Lagjia Salo Halili, Shkoder 4001 Albania • +355-***-***-*** • ac9l6l@r.postjobfree.com

HIGHLIGHTS OF QUALIFICATIONS

Solid background in sales and marketing, advertising and customer relations increasing the company’s income by 2M $ in six month

Boosted hotel sales by 80% within a 2-year period by establishing new politics and clients

11 years of experience in Customer Support and IT Support

Proficient in MS Office, HTML

Multilingual: Fluent in English, Italian and French

SKILLS AND EXPERIENCE

Management

Managed a hotel team of 15 supervisors

Verified the procedures taken in every sector

Reported project progress to the general manager according to his requirements

Responsible for the VIP guests accommodation such as politician, artist, sports men or teams

Sales and marketing

*Responsible for B2B and B2C sales

*Played a main role in the sales for 3 new projects, increasing the revenue by 43%

*Reporting to the general manager regarding the sales revenue

*In charge of after sales contact to calculate the customer satisfaction

Technician

*Installed and maintained company’s computer systems and network.

*Performed upgrades and installed updates.

*Completed troubleshooting and repair when computers had problems.

*Recommended computer products and applications to improve productivity.

EMPLOYMENT HISTORY

Hotel Manager / Coordinator 03/2017 - ongoing

Grand Hotel Europa, Shkoder, Albania

Computer & Cellphone Technician 12/2015 - ongoing

Freelancer, Shkoder, Albania

Regional Manager 06/2016 - 02/2017

Aza Electronics, Shkoder, Albania

Receptionist 08/2015 - 06/2016

Grand Hotel Europa, Shkoder, Albania

Office Administrator / Sales Representative 04/2014 - 03/2015

Allan Lloyds Group, Shkoder, Albania

Marketing, Advertising Customer Support and IT Support 05/2012 - 02/2014

Universal Multimedia Store, Shkoder, Albania

Sales, Marketing, Advertising and IT Manager 06/2011 - 05/2012

Atom Computers, Shkoder, Albania

IT Support Specialist 04/2010 - 05/2011

Technosoft, Shkoder, Albania

IT Support Specialist 01/2007 - 03/2010

Universal Multimedia Store, Shkoder, Albania

EDUCATION HISTORY

Bachelor in Finance 2019

Luigj Gurakuqi, Shkoder Albania

Banking and Finance

High School Diploma 2008

Kole Idromeno, Shkoder Albania

General Studies

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