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Customer Service Manager

Rockville, MD
June 14, 2019

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**** ****** ***, ****** ******, MD 20906 H: 240-***-**** C: 240-***-**** Dedicated manager with excellent customer services and administrative assistant skills. Offering more than 10 years experience. Knowledgeable at promoting outstanding guest satisfaction. Seeking a new position with your company.

MicroSoft Office, MicroSoft Word, Word Processing, Data Entry, MicroSoft OutLook, Microsoft Access,

SBT, Purchasing System, Track-it System, Scanner

ADF, Document Scanner, Photo ID Camera,

Fingerprint Scanner, Xerox machine, Fax machine,

Laminating machine, Phone System, Sorting, Filing, Multitasker, Cashier, Postage Machine, FedEx, UPS, USPS,AirBorne.

Photo, basic, Cashier, coach, communication

skills, hardware, contracts, customer service,

customer service skills, Data Entry,

documentation, Fax machine, Filing, Help Desk,

inventory, materials, Microsoft Access, money,

MicroSoft Office, MicroSoft OutLook, MicroSoft

Word, paint, Personnel, Phone System, copiers,

Camera, pick, Postage Machine, Purchasing,

Selling, SBT, Scanner, scanners, scheduling,

Sorting, Technician, answer phones, Theatre,

Track-it, Word Processing, Xerox machine

07/2018 to 12/2018

Washington, DC, DC


Krispy Kreme

Open and close store. Start operations for the day. count money for assigning registers to co-workers. Count safe record amount in computer. Make glaze and syrup for donuts. Receive the delivery and count donuts and record totals in computer. Process Daily Cash Balance totals from night before. Record condition of store when shift starts. Stock supplies. Clean store on a hourly basis. Assist customers with their orders and purchases. Monitor co-workers on shift. Process advanced orders. Clean glaze machine after half the shift. Order supplies and donuts for the next day.

08/2017 to 06/2018

Rockville, MD

Property Manager

Public Storage

Responsibilities include provide outstanding customer service, recommend storage solutions and assist them with their storage needs, welcome customers and make their move-in a positive experience through friendly interaction and knowledge.

Take pride in the appearance of your property.

Maintain a clean and debris free location.

Consult and sell public storage packing and moving supplies. Work independently or with other team members at multiple locations. Make customer calls regarding their account, collection calls and other items, document all information. Conduct daily and physical storage unit inspections ensure all spaces are rent ready. Perform cleaning and maintenance duties.

Open and close store.

12/2015 to 08/2017

Silver Spring, MD

Shift Lead / Driver

Pot Belly Sandwich Shop

Tasked with making potbelly the best place for lunch and dinner. Managing and developing associates to execute outstanding product quality and customer service, and to build sales and control cost

Our shift leaders lead and behave according to potbelly values and follow standard operating policies and procedures with essential areas of focus

Prep food slice meats, cheeses and vegetables

Prepare meats and cheeses for different sandwiches Stock supplies, assist customer in ordering and checking out. Deliver food to customers collect money.

Clean inside and outside of store and back of house work stations 05/2014 to 11/2015

Silver Spring, MD

Tool Rental Associate

Home Depot

Responsibility include being able to work a flexible schedule, including weekends, evenings, and overtime if needed at least one year relevant experience (e.g. tool rental, hardware, paint, flooring, construction,) successfully complete any required training or orientation courses.

Rent construction tools.

Create contracts for rental of equipment and close contracts when equipment is inspected and returned. Show customer how to operate tool and print instructions of tool operation. Stock supplies, cashier, clean work area and tools being rented. Order supplies for the equipment being used.

Required to sit in the same position or standing/walking or there is some required lifting or handling of materials or equipment of moderate weight (8-20 pounds. 03/2014 to 04/2014

Friendship Heights, MD

Customer Service Representative

NordStrom Rack

Responsibilities include Cashier, customer service, assist customers, stock items as needed, answer phones, greet customers, organize merchandise, apply sensors to clothing, fold clothing, scan, inventory,markdowns, work in other departments as needed such as men, women, kids, shoes, accessories. 10/2013 to 02/2014

Washington, DC, dc

Environmental Services

National Children Hospital Center

Responsibilities include cleaning and maintaining patient rooms. You were assigned a department in the hospital and you were responsible for keeping the area clean. Bathrooms, hallways, carpet, desk and other areas as assigned. 08/2007 to 02/2013

Washington DC, dc


Kelly Services

Registrars are trusted agents in a highly sensitive and secure environment. Registrars are expected to greet customers, federal employees and contractors with superior customer service skills.

Registrar must perform with enthusiasm in a confident manner with a pleasant voice tone. I am also expected to demonstrate excellent business etiquette to include verbal and nonverbal communication skills, computer skills and basic technical knowledge. I will pick up customers from the lobby and escort them to location for processing. I am also responsible for scheduling all appointments for customers, federal employees and contractors. I will perform verification of the customers, federal employee and contractors by confirming valid documentation such as driver license, passport, social security card and birth certificate or military id or certification of naturalization.

I will then take the customer, federal employee or contractor digital photograph and store it in the system. I will scan all documents into the computer system using a document scanner. I will coach the contractor, federal employee or customer through the digital fingerprint process. I would then send the information to the MSO system for further investigation. In two weeks the customer, federal employee, contractor will then return to pick up and activate the PIV card (Personnel Identification Verification Card). At which time, I will activate the card with their information. Education and Training

Additional Information

Send and receive cards threw FedEx and UPS.

I have experience with running and maintaining copiers, scanners and fax machine. If I have any problems I would call the Help Desk for Assistance. 1990

Manhattan, NY

Liberal Arts

Bourough of Manhattan Community College


Brooklyn, NY

Certifications Giant -Hands-On Cashier Training, Stock: Animal Science Abraham Lincoln High School

Brooklyn NY

High School Diploma

Abraham Lincoln HS

NACI Security Clearance with Federal Government as Contractor Aug 2007 - Feb 2013

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