Executive Assistant Manager

Felicia N. Blevins

***************@*****.***, ***9 Carr Lane, Knoxville, TN 37938 ~ 865-***-****

EDUCATION

Halls High School Knoxville, TN

College Prep May 2003

South College Knoxville, TN

Paralegal Studies May 2016

Associates in Paralegal Studies

PROFESSIONAL EXPERIENCE Chattanooga, TN

Kevin B. Wilson Law Offices/ Collection Department February 2016-Current

Supervising Paralegal/Office Manager

Awards, Employee of the Year 2017, Manager of the Year 2018

Supervising the medical debt collection floor, consisting of 22 employees. Organized schedules, inputting guidelines and policies in place, prepare/conduct annual training for the FDCPA/FCRA. Ensuring employees meet minimum work standards. Drafting and conducting annual evaluations and work plans for every employee. Oversaw payroll and paid time off. Maintain calendar for each employee. In charge of entire hire/termination process and all disciplinary concerns.

Conducted interviews for new employees.

Prepared and held monthly meetings

Reviewed all incoming correspondence. Signed and review all outgoing correspondence.

Maintain scheduling for three attorneys.

Face-to-Face travel time to our clients. Meeting at executive level to ensure best results in the flow of accounts.

Handled all Client interactions for over 300 major hospital systems

Initiated a new process within the office increasing collections in my first year by 2.6 million.

Correspond with clients at an executive level to execute and resolve medical debt issues.

Prepared law suits for review for three attorneys for all of Adventist Health Systems hospitals as well as physicians’ group.

Integrated and designed new collection software into the office, allowing continued success.

Correspond with courts, attorneys and insurance in various states our client is located and knowledgeable of the laws and regulations (TN, FL, GA, TX, OH, MD, KY, NC)

Maintaining professionalism in all case matter to serve our client(s)

Precise and detail orientated.

Very independent. Made executive decisions under guidelines provided.

Took all supervisor calls from consumers and/or attorneys to deescalate concerns

Supervised payment department of over $30,000 in payments daily

Supervised the Probate/Bankruptcy Department. Reviewed and signed all outgoing correspondence

Maintained overall operations and functionality of the company

Garner and Conner, PLLC Maryville, TN

July 2014-2016

Correspond with clients via email, phone and written correspondence with very little supervision of casework to be completed.

Tasks given completed in a timely manner and always submitted on time, with minimum re-work

Financing and accepting payments for over 4000 files

Draft Pleadings, Motions, Discovery and Correspondence for over 4000 clients.

Diligently keeping office area and files organized

Correspond with local courts, attorneys and insurance adjuster for case matter

Case Matter includes debt collection matters. Calling and contacting clients and debtors to resolve debt issues. Maintain over 4000 files while managing the debtor phone calls and concerns.

Sustain professionalism in confidential case matter.

Precise and detailed orientated, work well under pressure and maintain a good productive attitude within the workplace.

Multi-task and manage multiple items at once

U.S. Navy Norfolk, VA/Knoxville, TN

Executive Assistant, Station Judge Advocate, Naval Station Norfolk /NOSC Knoxville January 2009–February 2016

Awards, Good Conduct Medal, January 7, 2011; Received Four Navy and Marine Corps Achievement Medal- November 18, 2012; August 2013, June 2014 and December 2015

Composed Motor Vehicle Suspension Letters to maintain safe driving on Naval Station Norfolk.

Received police reports and information from Naval Station Security to track DUIs, prohibited items on base, and misconduct out in town.

Drafted and issued letters granting or denying base access to non-military members.

Composed criminal background research on civilians

Researched legal matters concerning military members and military disciplinary actions.

Reviewed and approved fundraising events onboard Naval Station Norfolk in accordance with regulations.

Drafted Exclusion Letters for military members being discharged for misconduct.

Safeguarded and filed sensitive information concerning military members.

Responded to and tracked inquiries from commands and directed calls to appropriate personnel.

Upheld working relationships with hundreds of command supervisors to ensure letters of suspension, exclusion, barring are distributed properly.

Researched legal issues for Station Judge Advocates and supporting attorneys.

Supported in any and all administrative work for the Commanding Officer of Naval Station Norfolk.

Provided departmental training and trained three personnel for my position.

Drafted and wrote additions to a Naval Station Navy Instruction

President of the local Heritage Committee

Processed over 20 sailors of out the military due to misconduct. Diligent legal work and research in order to properly process correctly.

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