Administrative Assistant/HR management/workers comp management
Resume:
KATHLEEN POIROT
Bradenton FL 34205
*********@*****.***
PROFESSIONAL SKILLS:
Administrative Support
Excellent Customer Service Skills
Data Entry
Microsoft Word, Outlook, and Excel
Medical, Municipal and Government Experience
Human Resource
Organizational Skills
Ability to Multi-Task
Works Well Under Pressure
Problem Solving Skills
Mailroom Management
WORK HISTORY:
Storey Publishing, North Adams, MA 2015 -2019
Office Coordinator/Receptionist
Assistant to the Operations and Human Resource Manager
Mail room Manager
Shipping and Receiving – establish friendly connections with delivery personnel, deliver mail to appropriate personnel in timely manner
Oversees Building and Maintenance/Housekeeping issues and establish good relationship with personnel
Library Inventory
Answer phone and direct calls to appropriate personnel
Assist staff with mailing, data entry projects and filing -
Order supplies for company including office supplies and operations supplies
Berkshire Chamber of Commerce, Pittsfield, MA 2014 -2015
Administrative Assistant (Temp)
• Receptionist, answer phone, copying, scanning,
Berkshire Medical Center, Pittsfield Ma 2015 – 2015
•Medical Records Clerk,
• faxing, data entry, filing
Town of Williamstown, Williamstown, MA 2001 - 2013
Administrative Assistant
Assistant to Town Clerk and Town Manager
Human Resource Management and Workers Compensation
Executive budget, take and type minutes for board meetings
Work closely with people, including local government officials, respond verbally and in written form to requests and provide information from files and records
Answer or direct walk-in customers and telephone calls; include the forwarding of customers’ question to appropriate staff
Assist with the collection and process of Town fines, fees and other accounts due to the Town
Assist with process and issuance of licenses (operator, liquor, direct sellers, dog, etc.)
Assist staff with required postings, documentation, mailings, scanning, filing, etc and follow up as requested
Resident Communications, process invoices and receipt data entry, serve as Notary Public and process the mail
Schedule staff and travel
North Adams Regional Hospital, North Adams, MA 1982 - 2000
Medical Records Clerk, Laboratory Secretary, Social Services Secretary and Administrative Coordinator Psychiatric Services
Medical records request researcher; prepare inpatient and outpatient records for admission; provide intake materials for outpatient
Transcribe Pathology reports
Provide assistance to the discharge planners by directing inquiries and documents to the team
Set up new office to provide administrative assistance to executive staff on the Psychiatric unit
Track patient admissions, diagnoses, length of stay and insurance contact for admissions to produce monthly report
Gather data to report and facilitated monthly Risk Management meetings, created forms, wrote policies and procedures for psychiatric nursing unit, filed state reports and department representative to the hospital safety committee
Create insurance tracking information form for psychiatric unit to ensure that admission stays were approved to curb insurance nonpayment (form is used today in most hospital nursing departments)
Intake coordinator; taking calls for patient admission requests, presented to the Psychiatrist for approval, coordinate admission with nursing staff
Payroll and staffing
Create daily/monthly/annual stats report that reduced inaccuracies and provided management with accurate state and in-house reporting documents and tools for unit budgeting and staffing. Create insurance tracking document to keep insurance reimbursement loss at a minimum
Psyciatric Services representative to the Hospital Safety Committee, conducted safety instruction to new hospital employees during Safety Officer’s absence
Member of the Signage Action Team, created and submitted report on Hospital outside and inside signage recommendations
EDUCATION:
Berkshire Community College, Pittsfield, MA
Liberal Arts Studies
Massachusetts College of Liberal Arts
Psychology Studies
Charles McCann Vocational School
Medical Assistant
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