To utilize my business and sales ability in a service environment where customer relationships are valued.
2013-2019 Euro Nail Spa Spring Hill, FL
Responsible for day to day operations/sales. Increase revenue through upsell and promotional incentive programs. Address and resolve customer concerns. Maintain financial records; manage deposits, balance cash and credit card receipts daily. Responsible for hiring; supervise staff and schedules. Troubleshoot daily operational issues. Ensure staff deliver a high level of quality service to increase customer base and profitability. Utilized strong customer service skills to engage new clients, through referrals and print advertising. Implement customer satisfaction surveys to improve service delivery and increase client base. 2007-2013 WestCoast Graphics Tampa, FL
Responsible for accuracy of copy and preparing files for print production. Multi- task to meet critical deadlines. Maintain accuracy and troubleshoot customer requests. Managed 6 worker press shop. Review customer needs to upsell product lines. Proficiency in working with Rampage Workflow – Adobe Pitstop; Quark; Photoshop; Illustrator; InDesign; PageMaker; Proficiency on Mac and PC platforms.
2006-2007 Roberts Printing Clearwater, FL
Responsible for accuracy of copy and preparing files for production. Multi-task to meet critical deadlines. Proficiency in working in ApogeeX Rip Workflow – Adobe; Quark; Photoshop; Illustrator; InDesign; PageMaker; Proficiency on Mac and PC platforms.
2003-2006 Anchor Imaging Ronkonkoma, NY
Responsible for preparing files for production on AppogeeX Rip Software. Applications used: Quark; Photoshop; Illustrator; InDesign; Adobe. Scanning, color correction and retouching.
Dependability; reliability; strong customer service/support ability Education
Suffolk Community College 1983
Computer Software Curriculum
Newfield High School – Selden, NY 1982
With over twenty five years of experience in the customer sales and relationship building